While the person on the phone was very sympathetic and helpful in finding out exactly what had gone wrong, I can’t believe how terrible a service as a whole NowTV were in attempting to provide me with broadband.
Ordered and waited the standard 2 weeks for new broadband, only to realise I hadn’t received the hub yet so decided to ring. I was then told there had been an error (on their end) and that I had to cancel and resubmit my order for broadband. It would then be another 2 weeks of waiting with no compensation. No one had even bothered to tell me this, the day before the engineer was the arrive was when I was told and only because I rang up.
I wouldn’t bother with them - cheap yes, but you’ll be waiting a while to even see what you’re paying for.
Review by Charnemichelle1 week ago
Absolutely terrible customer service is crap took money from my account after ids cancelled my contract
Review by Mino1 week ago
The worst customer service I have ever received!
I ordered a NOW TV stick on the 22nd September, with the expectation it would come within 5 working days as stated in the email. I contacted there feedback team and informed them that i haven't received it. I was then told it takes 7 days and to contact Royal Mail myself. I raised my concern then that it appeared they haven’t sent the order over to Royal Mail and I was dismissed. They took payment on the 23rd and it is now the 1st October and I’m being told it has only just been dispatched today. There is a potential I will now have to wait a total of 14 WORKING DAYS.
All efforts to try and resolve the issue have been dismissed and I’ve essentially been told to sort it out myself!
Absolutely appalling! Do not bother!
Review by Farida2 weeks ago
Always problems. Web page is unclear and the Now TV Player is almost always faulty, in need of updates or not responding. It's a real shame that there are no other providers that offer a service like this with access to certain Sky channels as I would definitely switch to them to avoid Now TV!
Review by Musammat2 weeks ago
Appalling service. The worst service I have ever paid for. AVOID.
Review by Allegany Susani3 weeks ago
Broadband installation date promised by now was 161 days ago! still waiting for an engineer to come round after they never showed up for the appointment! Emails from nowtv are just repetitive computer generated ones! They have no clue what’s going on! Customer service is dismal! One company to avoid!!!
Review by Zaiyang3 weeks ago
Like most people giving one star reviews on here, I've fallen foul of NowTV's awful, awful customer service.
I've sent several emails and the two responses I received were clearly from members of staff who had not bothered to read what I had written.
Spend your money elsewhere
Review by Lane3 weeks ago
Save your time. Don't go there. Completely shambolic approach to customer service and order processing. After wasting over an hour in several attempts trying to connect with a real person, I was eventually offered a deal to upgrade my intermittent "standard" broadband to a fibre service. On receiving emailed confirmation of the upgrade order, no date was provided, nor was there a date on my online account. I left it for a week and called back, to be advised that the Openreach engineer was due to call that day but had called in sick!! I pointed out to the operator that my property had previously had fibre via BT, that I was advised when I placed the order that the service would be upgraded remotely, and that I had not been given a date for the upgrade in emails or in my account. The person to whom I was speaking dropped the Openreach story like a hot potato, simply saying that he didn't know when my service would be upgraded. I told him that NOW had until midnight that day to upgrade my service or give me a confirmed date, or I would swap to another service provider. The following day, after no further correspondence, I placed an order with Vodafone for a better deal. Only then did I get a confirmed date from NOW - the same date that Vodafone are taking over. Coincidence? Or just lousy processes with no idea of what they are doing? Methinks the latter!
Review by CraH3 weeks ago
Disgusting service ,no phone numbers
Review by RichDevil1 month ago
Terrible service. Made every mistake in the box in terms of customer service and invented a whole new chapter in the process.
Review by Viajy1 month ago
the set up is good you can come and go with no obligation the down side is the picture quality when watching football it hurts your eyes trying to watch the slow frame rate i wont be purchasing Sky Sports pass again until they up the frame rate
Review by AmelieG Cenobia1 month ago
Worst service, does not load even with high speed internet. They will subscribe you the passes (packages) without you even noticing and then they will take an automatic payment without even giving them the permission.
Review by Brjánn Hafiz1 month ago
have not used now tv for months.Noticed by chance monthly payment of 7.99 deducted from my account by now tv for the past 15 months.Cannot log on to now tv because my username and password appear to have changed. I conclude that my Now tv account has been hacked.Security would appear to be poor.Have had to change my bank a/c to prevent further payments, As a company deal with them at your peril!!!!
Review by Paulena1 month ago
I've been with NOW TV for a while now which I was paying by direct debit and stupidly missing all the online offers. If like me you are paying by direct debit then check your NOW TV account online to view their offers as you are able to redeem them which I think is good. However, recently I cashed in some Tesco club card points in exchange for NOW TV credits, I've since discovered NOW TV seems to have a big ongoing issue with these as they don't work. There are lots of poor reviews and the matter hasn't been resolved for months. Having to try and contact NOW TV over this has been a total nightmare, it is impossible to speak with anyone to try and get a refund or even resolve the problem. There is no number for them and they don't reply to emails leaving the customer no where to turn. Therefore, once my subscriptions ends I will be leaving. I want a company I can contact if there are problems with my service. I don't want to waste my time searching for ways to contact a supplier or going round and round in circles. My time is money!
Review by Yamaan1 month ago
I can honestly say this is the worst customer service I have ever experienced
I signed up in August. It is now October and after 2 engineering visits and countless phone calls the wifi was still not set up properly.
In the end my order was cancelled without consultation although this has meant that I can go with another company.
Review by Javana1 month ago
An absolute poor customer service. I bought one year cinema pass, the voucher did't worked. Contacted customer service who provided two 6 months code. First 6 months worked, now the second code is invalid. Have contacted Now TV 4 times so far, but every CS has no clue, they say concerns team will come back to me. Still waiting after 1 week.
Review by Senechal1 month ago
Took up an offer to purchase a sky sports pass for 4 months at £25 a month about a week ago. Suddenly I could not get logged in and one of my devices that was still logged in was showing no pass available. I have tried the password reset but get unexpected error and no password will work. The email notifications to reset the password are hours behind. I have attempted to contact them by phone today and the automated service on the phone for options 2 or 3 do not work on any phone, the option 1 worked but that was for sales and I held on and voice said 20 minute wait. The phone the went dead. These people are a disgrace with no customer service. I have read the reviews and will waste no mor time trying to contact them as the chat facility is run by a robot and a farce with no answers.
Review by Marin Katcher1 month ago
Worse service ever, never get Internet connection working once you bought. Do not take it and waste time to chase them as they r useless.
Review by TimWatt1 month ago
Absolutely awful. I moved house at the end of August and signed up for now broadband. They said they could fit it on the 12th September but then contacted me a few days later to say that they had to delay it until the 1st October. Then today (17th September) they say that they’ve had to cancel my order altogether! No explanation and if I want one I have to call a number that costs £6 a minute. I have been without broadband for 3 weeks now and no explanation or compensation. I will never be using them in the future.
Review by Slip Zieck1 month ago
3 months ok then broadband down to 0. It is now 4 months that m fighting with custumer service. Last message: we do not guarentee a wireless signal (as per your terms and conditions).... what a joke. AVOID
Review by Mmoneyx1 month ago
This company is the pits. In the seven months I was with them I never had even one day of uninterrupted broadband and TV services. It was so bad I'd have to switch off when watching on Iplayer and netflix because there were no satellite/broadband signals. I could not go online when I needed to and this happened everyday, and lasting up to ten hours or more sometimes, before I could use the internet or watch netflix. I have health issues so I could not contact them until I was well enough to. They refused to refund even half of my money though they were aware of the problems. To make things worse, they took money from my account a month AFTER I had moved on to another company AND they had acknowledged the move with a formal letter to me and actually told me in the letter that they won't be charging me for leaving early! I am still seeking redress. Don't subscribe to them and don't believe whatever they tell you.
Review by Ollielollylanny Outlaw1 month ago
i joined now broadband last month. it is extremely difficult to get in touch with customer care. fiber broadband is worst than talktalk normal broadband.
already regret switching. you cant see what you are charged for calls until bill comes.
Review by Tamale1 month ago
Had an issue with watching Live TV and packages for 3 weeks, live chat is a joke, phoned to register a complaint now have to deal via email, no solution or response from customer service it’s is disgraceful service
Review by Hawgood1 month ago
The worst customer service ever, with the rude and unprofessional staff working there, cancelled my order only because of them
Review by Hirvonen1 month ago
RIPPING OF OAP’s put my mother’s payments up by over £10 a month extra without informing her.The service is rubbish and internet runs very slow most of the time !!!!