NOW TV Reviews

As a company it seems like they are really struggling to function during Covid 19. Why do they have such limited customer service during such a busy time for them!!!

Surely the operatives can work from home and provide assistance when things go wrong? All I need is a free stick that they’ve offered me. But my £0 payment keeps failing. Ridiculous.

I do not recommend the service.
After two weeks of waiting for the engineer, my appointment was cancelled out of the blue! Customer service was not helpful and misleading. AVOID! AVOID! AVOID!

What a joke of a company, cancelled virgin only to be told by some so called engineer they cant install now tv/broadband because of......i don't even remember what he said because i don't think he knew until the 23rd of June. Cancelled and went with Talktalk and guess what they came straight away and installed.
The best part is the 5 pound compensation they are giving me.
That does not make up for the screaming kids and time missed on work.
Stay Clear people

dropping again yesterday
can't be as a result of too many or too large applications attempting to use as I only had outlook open

Getting to the stage now that I expect my broadband not to work

So frustrating and disruptive

I’m struggling to log in to now tv haven’t been able to for a week now. And I’m still paying for a service I can not use!!!

Wouldn’t recommend. There are some great shows on now tv but it took us ages to watch anything because it was constantly buffering, at worst stopping every minute to buffer which is very annoying. I wanted to continue for 1 month at what I thought was an £8.99 cost to finish watching a series we liked, however then I saw I’d been charged £11.99 for a cinema pass and £3.99 for a booster as well that I didn’t know I’d signed up for. The customer services team refunded me the £11.99 cinema pass as they could see I hadn’t watched any films but I still had to pay for the booster because apparently I’d watched everything in HD. I didn’t realise there was an option to watch in low definition 😂 I expected this to be an easy account to manage like Netflix but it’s not, and the high definition I supposedly watched in stopped to buffer every minute so that was wasted money as well. Don’t bother.

We did a trial period for two months, but we don't see any reason to continue our subscription.
- Overpriced
- Bad mobile app (stops in the middle of the episode and subtitles don't work)
- Bad desktop app (you can't cast it, have to download it separately)

No competition for Netflix or others. Pity because there are some good shows on their website.

I planned to subscribe to the Entertainment pass, but on the trial week they subscribed me automatically to the Sky pass as well. And took my money for it without an advance notice. Naturally I have no intention to be there customer. And advise anyone to consider very carefully signing up to their trial week. They will steal your money without a blink.

One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.

We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.

The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.

A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.

We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.

We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.

No other contact from NowTV was received. No internet connection came online.

This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.

We asked to make a formal complaint. We were told to go online.

Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.

Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.

In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.

They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.

I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?

I love the choices of films and tv shows, but it is near impossible to watch on a laptop/pc. Next episodes don't play automatically and you need to leave the now tv player which you need to download separately (also a pain) to go through your watched all over again to select next episode. I love now tv, but defiantly could improve regarding using it on PCs. Plus subtitles hardly match what is being said.

I only bought the thing because I needed a remote control, impossible to cancel either on website or through my bank total fraudsters.

Trying to cancel Now TV but have to login in. Tried reset password but doesn't work. You can't seem to cancel it any other way. No live chat or online cancellation process. Paying for something don't want and can't cancel!

I have been charged for the entertainment pass and it is not working. I have tried to contact them through multiple channels, I keep getting passed around and it never gets resolved.

They keep saying it is working but it is definitely not working. It's pretty frustrating, I understand that COVID is really making it tricky for businesses to manage but surely, it is important to ensure that paying customers are happy and their issues are resolved.

We don't reach out because we are bored and want to chat, we reach out because we have problems with your products and services.

It's over a week, my entertainment pass is still not working and i have been charged. Very disappointing.

Dreadful customer service. Querying payments which I discovered had been ongoing for over a year at 33.99 per month, in addition to a correct amount of just 3.89 per month. ‘Chat’ people - 3 - ended chat -without explanation!’ They insist I’m only paying 3.89. Sent screenshots of deductions of 33 99. Total silence unbelievable. Told you cannot contact other then by ‘chat’. I will be pursuing this with vigour. Stay well clear of NOW.

I've used NOW TV in the past and bought day passes which were £10 a day which never renewed automatically.

I decided to go for the months pass in March and watched one game before everything was cancelled. No biggy as it's a pandemic so I'm just gonna get another one when the season starts again.

I've recently seen that the monthly pass renews every month and there are no notifications such as an email which I get for spotify, virgin media etc. (There is some small print when you purchase it but it's not clear). I was checking my bank statements when I noticed that I'd been billed for the last 3 months..

After cancelling my months pass there was an offer for a freebie to keep me "subscribed". So now I've been charged £100 for 3 months for watching 1 game.

Customer service was quick enough and cancelled the May package and refunded it as it'd only been 1 day into the pass.

I wasn't totally satisfied with their response and feel like they have been a tad sneaky with the auto billing. They should be emailing customers that an upcoming bill is on the way.

Besides that if you want instant sports then this is the one.

Cancelled now tv confirmed by email, still charged the following month plus a child’s subscription ( no children in house). They won’t remove my card details.If I change credit card they will say I owe them money and I will probably be on bad debtors list. Impossible to contact them. Avoid at all costs.

Great for Sky Sports on the cheap :-)

Terrible. Stopped streaming every 20 minutes. Worst of all the streaming services I've tried

Never works. Crap steaming. Currently sat waiting because it’s not loading. Waste of money!

Had a fault on the landline that Openreach can't rectify without putting in a new cable all the way down the street and that doesn't look like it is happening anytime soon. No dial tone no calls, luckily the broadband still works most of the time.
Now TV contracted to provide a phone line and Broadband-from May last year for one year. When asking for some compensation for this fault against the monthly charge, they swear blind that the Line rental is just the broadband charge since the 21st January - Nonsense, I didn't agree to any change, going to try Vodfone at £20 per month

Now TV have billed me £3 and £11.99 for absolutely no reason. I have no free trials with them and only purchased a sky sports day pass from them a few months ago. I have contacted them on several occasions about this and have been told it has been escalated as there is no evidence of my account and to wait to hear from them. It took months to get a reply and they are fobbing me off saying that I need to contact my bank who have already proved it is them who took the money and then closed my case. Their emails are clearly on a template with no personal responses, just repeating the same thing over and over. They also tried to take a further £3 but I had their company blocked through my bank account so they could stop STEALING from me. I’m appalled at their service and I will have to take things to the financial ombudsmen to get my £15 back as they had no reason to take this from me and my finances are already suffering. Do not trust them!!!

Goodness:. Two vouchers at £10.00 a go, neither of which were added to my account.

I now know what is meant by, 'couldn't organise a ****
up in a brewery.'

Truly useless beyond all belief.

If they ran a phone service, I imagine the hardware would be two plastic cups joined by a long piece of string.

I think it's time for a rewrite of Dante's 'Vision of Hell,' with the update including an eighth circle of hell especially for NOW TV.

Now to take my NOW TV stick into the garden and hit it with a shovel.

Very disappointed. I am hard of hearing and I subscribed with the expectation that subtitles would be widely available on Now TV. This is not the case as many programmes that have subtitles on the Sky platform do not have them on this which, to my mind, is surely a form of discrimination. I have cancelled my subscription but, from the experiences of other users, it seems that I'll have to watch my credit card statements!

Trying to teach remotely during covid outbreak. Had an engineer scheduled to arrive between 8am and 1pm today and no one showed up or contacted me. When I phoned them they said the engineer didn't come because they decided it was a covid risk. I live in a semi-detached house. I live alone. I haven't left the house in over 3 weeks. They asked me all this over the phone before they booked the appointment. Can't believe no one got in touch to let me know what's happening. Can't wait to switch provider after this.

PLEASE TAKE THE TIME TO READ THIS. ABSOLUTELY AWFUL! I recently got charged quite a lot of money for Now TV passes I cancelled before my free trial ended. Bearing in mind I AM ONLY 16 I was shocked they could do this to me. I took the time to gather evidence that I hadn't been using the account or watched anything since the payment. I even had proof they hadn't even sent me the receipt for the payment which they should've. It took me along time to get support due to the poor website, and when I did I was APPALLED. The only thing the online chat guy could tell me was there was another account with the same billing address. I checked their Account finder multiple times and it found no other account. He would not get the message and persisted on persuading me that he had found another account. He then said I could have been a VICTIM OF FRAUD, but that still isn't a valid explanation. There was simply no way I could get hacked or fraud. Just when the guy was realising I may be subject to a refund HE ENDED THE CHAT WITHOUT A FINAL WORD LEAVING ME, A 16 YEAR OLD WITH ALMOST NO MONEY LEFT IN MY ACCOUNT, AND WITH MY MONEY WASTED. Luckily with the help of my lawyer mum and bank I have got the money back, not from Now TV, from the bank. I WILL NEVER USE NOW TV AGAIN!