My experience with NOW TV was very poor. I had it for a month and cancelled my subscription appropriately. After cancelling my subscription, they took money from my bank without any authorisations to do so (£8.99) I got in touch with someone from the help team. They were not useful in the slightest and have not retrieved my finances. They have closed my case leaving me an unhappy customer.
Review by Bouteiller3 weeks ago
If I could give this a minus figure, I would. 2 months into a free 3 month contract & it is constantly down. Every day I get error msgs stopping me from using it. I wouldn't waste your money on them. Even trying to contact them online you get fobbed off with Q&A. Never had a problem with Netflix or Amazon Prime, use these instead - 100% better.
Review by Maggan Bobrukiewicz3 weeks ago
Joined super fast bradband 40-50 mps been receiving 7.2 mps absolutely ridiculous, they dont care, still take payments... "if I went out for a big roast dinner that cost 30quid and all i got served was a Yorkshire pudding" would you pay for the meal or feel cheated?Back to BT I go they can stick their final payment where the sun dont shine!
Review by LuisFurtado Karshick3 weeks ago
You pay £8.99 per month, but to watch something you need to pay extra. Unsubscribing is a pain.
Review by Freegrove3 weeks ago
Internet was supposed to be active 9 days ago. We have none. Both my wife and I rely on the internet for work. We changes as it was supposed to benefit us. Everyday after work my wife has to drive to family to use their WiFi. I have called numerous times, no solution has been attained and worst no one has called us back when promised.
Last Sunday I was asked to wait 72 hours and it will be fixed and they will call me in Weds. it wasn’t and they didn’t. I rang on Wednesdays don spoke to Gus I think it was who apologised and promised me 100% he will call at 10am. Surprise surprise he didn’t and I had to call Now. No one seems to care or want to fix the issue. They seemed surprised that I don’t want to take a day off of work too - so much for a quick and easy process??
Review by Dionesia3 weeks ago
If it is not too late, don't join. Two significant reasons.
1. Impossible to cancel. I got a human chat which was cancelled because I had to leave for 5 minutes. After that, only a useless bot which was programmed to not offer any routes to cancellation. No human, no phone number, not even Sky who own the company, gave any help.
2. If you use a PC you will have to download NOW TV Player. The worst software I have ever used. Will not work with bluetooth. Screen goes black after a bit. Then it becomes totally unresponsive, none of the controls work.
Review by Laureano3 weeks ago
Originally had a 6 month pass which worked fine. Then saw that I could use my Clubcard vouchers so converted the maximum thinking that I could use this to pay monthly. You can’t do this but there is also no way for me to buy another 6 month pass because I already have an account. Live chat is slow and I have been cut off twice mid conversation. Tried Messenger but no response. Love the shows but no way of watching them at the moment.
Review by HertsofUh3 weeks ago
I have been with Now TV for longer than I care to recall. I have two Now TV Boxes one in the lounge and one in my bedroom. I changed my home phone and broadband to NowTV at the beginning of the year, as I was sick of paying astronomical prices to Vodafone. When I don't actually use my landline.
Install was quick and easy, although there was a fault on my line after transfer but was fixed in a matter of hours. The Broadband speed I receive is higher than I was getting from Vodafone. Although the signal can be sluggish at times.
I have called NowTV Customer Service a couple of times, and the staff have been friendly, polite and helpful. On the whole a great company at a good price.
Review by Sancocho Khabut3 weeks ago
Wanted to sign up to super fibre broadband+ entertainment pass. Had a problem with a line checker. Kept getting a message "whoops, that didn't go to plan, please try again". Tried several times and failed. Tried their online chat which is automated and could not progress onto chatting with a real individual and ended up back at the beginning all the time. Really frustrating. You can't talk to a real person. Do they not want my business?? Very unimpressed. I could only imagine if I had a problem after signing up what it would be like. Glad this happened at this stage.
Review by Marieta Bananahammock4 weeks ago
Short version: A total scam, worst kind of subscription service, almost impossible to get rid of and your money back.
Long version: I took the 7-day trial, was not impressed - too much buffering, the subtitles did not work at all - cancelled before the trial was over - got an email confirmation I had cancelled, thought I was done with it. (By the way, it was ridiculously hard to find the cancellation info anywhere, and when I found it, it had like soooo many steps..)
Two months later I looked at my bank statement, and of course, I had been paying it for 2 months. When I contacted them (and sent screenshots of the cancellation email), they gave me some bulls*it about not being able to see beyond one month of watched shows (like yeah RIGHT!) and they could only give me a refund for the last month. My cancellation ”had not gone through”, if I had missed even one of the thousand steps, this could happen. I mean, getting a confirmation email, for me, is usually a pretty big indication I’ve actually cancelled. 😄 So ok, I only lost one month’s payment, but imagine accidentally paying for it for like a year or so. And they can only give a refund for the last one...
Review by Mizz4 weeks ago
Don't know about the TV but there broadband service is rubbish keeps dropping out then no service for hours customer service waste of time
Review by ChantStp4 weeks ago
Terrible service. Can’t connect to the internet and when I do the picture quality is atrocious. Tried to return to where I bought it but it was a subscription based so I couldn’t return
Review by Nqobani4 weeks ago
Tried to renew my two passes with a black Friday deal and cannot because I am existing customer. No reward for loyalty, so I will not be renewing. Poor customer service, cannot phone them and chat is with a robot who cannot answer questions only point you to set topics.
Review by NPNikolaou1 month ago
Charged me for passes I never signed up for and nightmare trying to contact them!
Review by Ayce1 month ago
Would give 0 stars if I could. So bad from start to finish. Must of been disconnected on web chat when complaining about 50 times. Then spent hours on the phone trying to get help... took months to sort problems out. Ended up with sky sports free for a year, however couldn’t wait to escape. I was then charged for another 4 months after cancelling. Why is the company not investigated! Appalling would never ever recommend.
Review by Sakate1 month ago
After charging me 3x for the same skysports day pass, they still haven't refunded me
Review by Smrtljar Derrow1 month ago
Rubbish broadband I need a connection that stays connected at least for a whole day so I can do my degree assignments but lately have not being able to. First few months were fine then it keep blaming it on my set up it’s funny how I was with talk talk for two years the set up was fine and I never lost a connection once but with nowtv it’s getting to a point I have to look else where as if I miss my deadline for my course that’s my future down the pan. Yh it’s a cheap deal but by gosh can you tell. Awful
Review by Lalonni1 month ago
If I could give a zero star rating, I would.
The phone number that THEY PROVIDED with the router doesn't connect.
NO ONE to contact regarding them having the same payment card details twice and no way to remove one or change the default.
The "Live web chat" is a bot, it's impossible to reach ANYONE.
I moved supplier within the 2 week cancellation period.
They're cheap, now I know why!
Review by Gemmastoneupholstery Enamorado1 month ago
Terrible compared to it's competitors. Limited devices, constantly buffering in low quality, separate app needed to watch outside of browser, etc etc, generally a low quality service. Once I've finished GoT, Ill be cancelling and never joining again.
Review by Radzka Derrow1 month ago
Customer service at now tv is horrendous. I had money incorrectly taken from my account due to fraudulent activity. Took 5/6 attempts to raise a complaint. Advisor on live chat Ashish is an expert at copy and paste and not customer service keeps telling me I will get an email in 48 hours, even transferred me to someone else who also transferred me and then they transferred me back to Ashish who again used copy and paste to tell me the same thing . I was told that 9 days ago, I tried to raise a complaint about over 2 weeks ago which although I filled in complaints form and went on live chat twice and called apparently it wasn't raised. Worst experience. Apparently my complaint ref is 06169242
Review by Beebeebeebee1 month ago
SCAM. NOW TV takes your subscription before stating you need to download a player. As my SMART TV, not an old model but a 2019 top of range with AI features, had problems downloading the player the ordeal began. The assistants on the web chat tells you to speak to the customer service agents; the latter sends you back to the chat. In between got also accidentally blocked, so no sport on the SMART TV nor in other means (e.g. computer). The replies you get (only one in my case) are general and automated. No refund obviously, not even an apology. Really bad experience.
Review by Puestos Fastje1 month ago
Wow absolutely a shocking move by SKY ripping people off I brought a Now TV stick for myself and family for Christmas cost £19.99 from Argos with 3 months free sky movies on.
When installing the TV stick on Christmas day it wanted my card details straight away they took a payment of 10 pence.
By the 1st of January they had taken 8.99 I had to cancel my card and contact my bank due to visa only being a available weekdays on speaking with visa they refunded the money back.
I accessed the now TV account it would not let me cancel anything at all and this was a shock.
Today they have taken further money out by obtaining my new card details through my bank as a recurring payment even tho Visa is supposed to of stopped any further payments.
I'm absolutely fumming I have logged a complaint with Resolver on line.
I have to now wait till Monday for Visa to take better action.
Now TVs customer service is disgusting and appalling , patronising no contact number to call only live chat what is an absolutely joke. Sky should be ashamed.
AVOID AT ALL COST
Review by Movva1 month ago
Rip off !! Charge you for passes but is virtually impossible to connect to and even more difficult to get through and speak to an adviser about. Wanted to watch darts championship paid for subscription, stated that internet connection was excellent but kept going off and took anywhere from 15-25 minutes to reboot and just 'searched' constantly, meaning having to switch on and off again therefore missing half of every Set. Will not be using again. World championship will be watched (reluctantly) via Sky Sports directly next year as might get to see all of a match. Take out Sky sports for a month over Christmas period to watch the Darts but have to cancel the package the following day as you have to give 30 days notice to cancel or you automatically get charged £33 per month (or whatever the price is now) - what a con !! Sky is such a huge company and charging customers for 'subscriptions' such as Now TV & Sky Sports that auto renew we all can see why. Definitely would not recommend. Darts championships should be on ITV or BBC then wouldn't have any problems.
Review by BootyBoot1 month ago
Been using netflix for a couple of years but they don’t have everything on i want to watch. And I gotta say the difference between the two is shocking. Netflix is essentially about the price as the entertainment pass on nowtv. Except with now, box sets is all u get for your £8. With netflix u get movies too! So why would i then want to pay an extra what 14.99?! For a movies pass? Ridiculously expensive. I appreciate you get brand new titles. So charge for the big titles! Don’t have a massive seperate charge for movies! And a seperate charge for kids channels? Ridiculous when netflix has all categories for £8.
And the usability is so much poorer. When you want to wind forward, it is fiddly and inaccurate. With netflix its so much simpler control wise and you get a visual of where you would be winding to.
Will definitely not be going past the free trial.
Review by Meers Dorte1 month ago
Awful service, no contact number, not very helpful on chat, ordered sky sports only to find the picture blurs when the camera follows a fast moving ball. The pass was £33.99 I was offered a £3 refund! What a joke, avoid avoid avoid!!!!