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Review by Sam Osborne1 month ago
My poor experience with Now Aluminium started immediately upon placing an order. Despite laying out over £3k I had to chase up an order confirmation a number of times, which combined with their unprofessional website and new company status was a red flag, in retrospect I should have turned back at this point.
We eventually agreed a delivery date for the bifolds and panes however when that day came I was called early to say they wouldn’t be delivered that day. Looking back this was another red flag but not a huge error at the time as it was still within the timeframe that my builder was going to be doing other works on my house. The next day I received a call from Now Aluminium that my bifold doors would be delivered that day but not the panes as one had been smashed by their haulier, I did not receive an explanation as to why they couldn’t deliver the other two panes that day.
Unfortunately the panes were now going to be delivered in two batches meaning that I would have to pay my builder for another days labour to install the new pane. I made Now Aluminium aware in writing that I expected them to cover this cost due to their own error in missing the original delivery, however they ignored this request.
The new pane did eventually arrive and was successfully fitted by my builder but unfortunately soon afterwards the wind caught the main door when it was open, slammed it shut and shattered the new pane, thankfully nobody was hurt by this. When I made Now Aluminium aware of this serious and dangerous issue in writing I was once again met with silence, it was only when threatened with consumer rights did they return a rude reply stating that they did not believe the damage had been caused by the wind and that they can tell this from a single picture apparently.
With two days labour for my builder and a replacement pane I am now out over £700 at a low estimate. Now Aluminium are a new company and a cheap company proving the old adage that if you buy cheap, you buy twice. I have offered Now Aluminium a chance to redeem these issues numerous times in writing but have been met with silence leading me to do all I can do which is write this review.
I would strongly recommend to others that are thinking of using this company to learn from my mistake and instead employ a professional company with some history behind them.
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