AWFUL AWFUL AWFUL - Avoid Avoid! I have had an outstanding case with them for MONTHS. Even the CEO Jesper messaged me on Linkedin saying he will sort it - absolutely nothing has been done. Seeking Lawyer at this point as Ive been ROBBED by these cowboys!
In response to your message below- I didn't accept this offer (we had no oven for a week!). I reached out to your CEO - who replied saying he would escalate it- I have since heard nothing! So it's not resolved im afraid- do something! I also love how you respond to trust pilot reviews straight away but have ignored my email every day! Also I havnt even received the 5% (despite gving you my bank details!) so how is this case "closed"?
Review by CustomerGBill3 months ago
God service både optil ferien og da vi skulle have udleveret og aflevere nøgler.
First I have to say our vacation and the house were super nice. But I have to give a one star rating due to the bad experience came afterwards. We decided to clean the summerhouse on our own, which turned out to be bad choice. In the end, we had to the professional cleaning anyway, because Novasol claimed we hadn't cleaned it properly. On their checklist, everything was marked as unacceptable, which was definitely not true. We left the house in a clean and totally acceptable state. I would never book without the professional cleaning again, because you have to pay it anyway.
Review by Rowynn Heymans8 months ago
Really Nice & Cosy town. Was so peaceful. House was good but the bed was too soft and the coffee machine was broken. Otherwise nice house, layout and area. Would totally go back to this area again.
Review by Nalini8 months ago
Biggest regret. I rented a summerhouse from Novasol/ Dansommer through Air bnb. Novasol is deleting their recommendation, so people dont know what they are booking. There is an article from the biggest newsstation in Denmark, DR, saying people are complaining about the company. Search online for it. It is the first that shows up.
1. Bad service. No one wants to help you. You are on your own honey.
2. They want you to drive 20 min. extra to get a key. Then also deliver it. Total is 40 min. drive for getting a key. Bad luck if you are not in a car.
3. Unclear who is in charge. Novasol or Dansommer?
4. No information about bringing your own toilet paper. No dishtowels, and no tablets for the dishwasher.
5. You have to take the trash out, not outside the house, but a 5 min. walk. You need a key for this, thats only in the house. So if you are on your way out, take the trash out, then come back with key, then you can leave.
6. You have to book four days ahead if you want bedlinnen. What is this year 2002?
Review by Fleagle Galliano1 year ago
Fantastic place and great view. We had a wonderful week in the villa. The pool was great, the seating areas facing the Mediterranean and Gibraltar was breathtaking. It's a bit far from civilization (10 - 15 minutes to shopping) but we knew this and enjoyed the quietness. If we were to say anything negative, it would be flies and aircondition in the guest room on first floor. Quite a few flies on the property (from the horses on the field next door), and it would have been nice with aircon in all rooms ..
Review by Yugoslav Aurit1 year ago
Review by Obama HHooters1 year ago
Eneste pip er over at nøgle udlevering finder sted på samme tid for alle = kæmpe kø
Review by Tytiara Kotler1 year ago
I was on a fieldwork trip in Gilleleje and we rented the summer house for 6 days, everything went as smooth as it could be, the information was very clear and I got the kyes from a competent and friendly staff. The house was really nice with all facilities included. It requires a bit more electric contacts and some extra lamps.
Very good service.
Review by MrsRyan Nbt1 year ago
Super service 👍
Review by Orwah Jayes1 year ago
Intet at klage over
Review by Georgett1 year ago
The website was easy to use and the rental was nice and as represented. Will continue to use Novasol
Review by Jazira1 year ago
Review by Albion1 year ago
God service og information ang. booking
Review by THretired Jaszczolt1 year ago
Easy booking and payment process.
Review by Bed Contarino1 year ago
Nice and cosy house, clean and everything was what we expected when we rented the house. Trend is a wonderfull place and the house also. Our best recommendations.
Review by Oster AlRefaai2 years ago
Review by Oluwanifemi2 years ago
Alt fungerede som det skulle. Har intet at klage over.
Review by Flocke Takefman2 years ago
Super god service👍🏻😀
Review by Lastenia Taflinger2 years ago
Super ferie, lækkert hus, god service.
Review by NickBryan2 years ago
We had a wonderful holiday and all our expectations were met.
Really good service from Novosol.
We will use them again.
We can strongly suggest you to go to Altea, Spain apartment EBL625 at Novasol.
Fantastic place with pool just in front of the beach!!
Review by SzalayBéla Radisson2 years ago
God behandling fra start til slut, kan kun anbefales.