It's awful. Total scam. I am reporting them as a scam online marketplace. The dresses do not match up to the photographs. The quality is DREADFUL. Dresses looked nothing like pictures online and the quality was absolutely dreadful: bad fabric, bad stitching, etc.
Worst company I have ever dealt with - I wish I had read the reviews beforehand. The company is fraudulent and makes it impossible to get your money back for exchanges. Horrible product. Do not purchase from this company.
They are the most dishonest company I ever had to deal with, they advertise false products, they avoid refunding, and quality of the products is absolutely disgusting!
Review by Crimewave6 months ago
I wouldn’t even give them one star! Total scam! What i ordered was not what I got, it was a cheap version of it, ugly as crap! And too small! They wanted me to send pictures of the items b4 they’d even start the “refund process”. I’ve never heard of such a thing so decided to cut my losses and just never order from them again, so don’t waste your money😉
Review by Bafford Dollman7 months ago
Dont buy from these guys! Received a jumpsuit that hadnt finished being sewn 🤦🏼♀️ emailed them photos and they offered me $5 instead of a refund or replacement. The ENTIRE back had not been stitched up!
blocked me when I posted the negative reviews on facebook instead of responding to me
Review by Horwood7 months ago
This website does not offer any Customer Service
Ordered a shirt by the size chart on there website and it is far to small
Have been emailing them constantly trying to get a return address and they have not replied to any emails.
On there website the do not have any return address so l guess I'm stuck with a shirt of very poor quality and that doesn't fit me.
I won't be ordering anything from NOVASHE again.
Review by Betala9 months ago
Item did not fit and they will not exchange for larger fit despite advertising a returns and exchange policy on their website. Will not buy anything from this product again.
Review by MarkSmallshaw9 months ago
Do not order from this site . They advertise on Instagram and the clothes they have on the website is not even their clothes and models. They take pictures from other websites and provide a cheap imitation of it .
I ordered a bathing suit from them and it did not look like the picture. I contacted them to do a return and they said instead of returning we will credit you back $5. I bought the item for $22. We went back and forth and eventually , I agree for a refund of $12, better than nothing and they said to keep the bathing suit or give it to someone as a gift .
Review by MellerMusic9 months ago
Appalling quality of clothes and a deliberate attempt to dissuade you from pursuing a refund by sending you endless emails trying to convince you to keep the crappy item with a partial refund. AVOID AT ALL COSTS.
Review by Mitsurugi SsweTv10 months ago
I saw their ad thru Facebook their stuff looks amazing on photos. When I received the items I was so disappointed the quality was bad and not even close to the pictures they post in their website. It took 25 days to deliver the items, after emailing them 3 times that I haven’t received confirmation of my order . The only time they responded to me was after threatening them that I will write a bad review. The worst place you can order your clothes, really bad quality and bad costumer service! 😩😩😩
Review by Aaamoony10 months ago
I got scammed. I wanted to get a handbag. It was for a really good price and the pictures looked good. To bad I never received it and even if I did, the majority of people who actually received their item said it was really bad quality. I sent them many emails but never answered. Novashe: Never should belive me! I ordered it on the 15th of March and it is October.
Review by Lokarp11 months ago
They are a COMPLETE SCAM the dress that was sent was not at all what the advertisement looked like. Completely CHEAP quality! Then when you are unsatisfied they say you are responsible for shipping cost back to Nanjing city Jiangsu province in China, or a 5 dollar credit! Never order from this company they are HORRIBLE and a complete SCAM!
Review by Promila11 months ago
I ordered 2 pairs of shorts, both advertised as Levi's on the website. I got shorts that were giant and poorly made, smelled bad, and one pair didnt even have a button hole.....like the hole was there, but they never cut it open....when I complained and wanted a refund they negotiated my refund with me. As if taking $10 will make me feel better about buying your crappy shorts....then they tried to negotiate higher....what about $18?.....I said no and that if they were so ready to negotiate prices, why not just give me my full refund? They gave me the run around for months and told me that it would cost me some ridiculous amount to ship them back and there would be no guarantee they would even make it to their warehouse, leaving them with no proof of return...another waste of money.....I told them over and over the shorts didnt fit and were of poor quality and that I wanted my money back, yet they insist that there is nothing wrong and "didnt you know all pants come with no button hole now?".....seriously? I even threatened to involve the authorities because they were obviously committing fraud. They completely stopped messaging me and now I'm stuck with these wierd shorts noone would want and no refund....its been over 4 months since my purchase....never waste your money here.
Review by SSan Gianeselli1 year ago
Don't waste your money and time ordering from Novashe - incorrectly spelt by Trust Pilot.
I requested a refund for £40-ish swimsuit. I refused £5 offer, telling me I could donate the item to charity. Hven't heard a word from them since. Someone who can should take them down. This has to be illegal practice.
Review by Lutfiyyah1 year ago
:::SCAM:::BAD SEWING:::REJECTED RETURN!!!:::
BEWARE.... My $45 dress had stitching that was sewn sideways!! SELLER WON’T ACCEPT THE RETURN and STOPPED RESPONDING! Here is how they respond to customers- “Would it be considerable that we refund $6 to your payment account as compensation while you keep the items and send them to your friends”
I’m usually patient and kind, but deserve a full refund.
Review by Orianne Batterley1 year ago
I have been sent a dress that is ridiculously made in regards to sizing....it looks more like a crappy dressing gown...I am trying to go through refund process but they are making it very challenging...I will not be purchasing off them ever again and do not recommend anyone do so either...
Review by Ramarius1 year ago
I paid for express and the website said it will take 3~7 days and now, 8days passed. I sent an email to novashe and they are keep saying I didn’t write my full name. I said to them if it won’t come until tomorrow I want to refund them all both clothes and express charge too. BUT they said no. because I didn’t wrote my full name so it was delayed. I wrote it and even they asked my full name when 8 days passed. That’s really rude and I really want others not to buy any clothes in that website. PLEASE
Review by Tevor Kerjake1 year ago
IF I COULD GIVE THEM ZERO STARS I WOULD! THERE CLOTHES ARE CRAP, THEY ARE A SCAM!!!
Review by PhyllisNY Sparace1 year ago
DO NOT buy from Novashe, the fabric is not the same as shown in pics, 1 item from my order missing & 1 was damaged, after several emails & request for live chats for service, no response lost $85. Unfollow & delete pins so no one else gets scammed & losses money. After 2 months they want to refund me $10 out of the $85 & sorry for my dissatisfaction since I started warning others. DO NOT BUY from Novashe unless you want to lose your money. I want to warn everyone not to be scammed by Novashe.
Review by Momomo Saracina1 year ago
HORRIBLE. I ordered a dress on here for my best friend's wedding, it didn't even ship until the date of the wedding a month later. I had to improvise. When it arrived finally, it looked NOTHING like the photo. CHEAP quality, poor floral graphics, bad sizing etc. I ordered other items that fit terribly and do not match their photos either, PLEASE BE AWARE as you cannot return without a serious hassle and shipping fees. DO NOT ORDER FROM HERE
Review by FunMath1 year ago
Absolutely the worst company. I've emailed more than 65 times about getting a refund - no replies. DO NOT BUY FROM THIS SITE.
Review by Norman Hartill1 year ago
Items never got shipped..Stay away, from this company all the crap is coming from China
Review by Jonzie1 year ago
My daughter order a shorts suit in April (£15.00) and made the mistake of not checking reviews first. It arrived fairly promptly - but the quality was very poor ( cheap material and looked nothing like the picture on the website) and the garment was too big. Clearly she wanted to return the item - and it then became apparent that this would be almost impossible. You have to email the company to have a refund 'approved' and to get the return address... which I think may actually be in China. I didn't hear anything for a week and then the company tried to enter into a negotiation over the next 2 weeks or so offering 2 pounds, 4 dollars, 5 pounds etc for us to keep the item. Eventually I accepted an £8.00 refund ( which they said was their maximum offer) because it would have cost a fair bit to return the item to China with recorded delivery and I just wanted to bring the painful process to an end. They did process the refund after a couple of weeks, but I did have to chase it. I really wish my daughter had checked Trust Pilot before she ordered but I think we got off pretty lightly with only a £7.00 loss. I suspect the item cost very little to make and the company has still made a profit from us. A useful lesson for my daughter.
Review by Cooksonnd Bratkowski1 year ago
Don’t expect to receive the item as the pictures, terrible finishing late delivery and the worst customer service ever. I have been dealing with them since June and until now I can not conclud it.
Review by BukurimAlito1 year ago
I ordered a lovely looking button through coat from Novashe. Never again will I deal with this company ,order took over a month . As for the correspondence,I emailed at least in 10 occasion to query my purchase , sometimes they answered.
Quality of my purchase , well I won’t be wearing it , the fit and cut is nothing like the advertised photo. Neck way too large for the rest of the jacket , collar not sewn on properly all buckled. Sleeves too wide and boxy looking , no facings at all just overlooked . Not even ironed , It would be expensive to return my purchase so I am stuck with a dud. Overall nothing like the photo. Total crap ..and way too big. Going to the nearest op shop.
Review by Blessedmom Rapaliene1 year ago
As EVERYONE has stated here, this is not a reliable company. I wish I had read reviews before purchasing. I have been waiting for 2 months for a black jumpsuit to arrive, and after multiple emails not responded back to, they tell me that my order is on the way, and that shipping takes 5-15 days. It has been well over 15 days and I am now accepting that I just threw my money away. Ridiculous. Stay away!
Review by GeoGadget1 year ago
Order says delivered.. and I never even got the order they won’t even respond about a refund! This site needs to be shut down, like everyone else I should have looked up reviews but the site looks legit! Very upset and I can’t beleive like.... I didn’t even get anything at all. Nothing. Says delivered I’ve checked the past three days , and still nothing I’m like flabbergasted .