Really poor support from this company. No response from a question I asked them previously. Have waited ages to chat online also to no avail so they seem impossible to reach. I've checked my update eligibility from a previous purchase and it says I can save 37% for the bargain price of £49.95 compared to the regular price of £41.95. This is an increase of 20% rather than a decrease of 37%!! I can buy the product anyhow through the website for £31 so this isn't a benefit of being a previous customer. I liked the backup product before but this just seems all really incompetent as a company and one that I don't trust to backup my data properly. Combined with your poor level of support I'm looking elsewhere to move across to another backup company.
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