I placed two separate orders with this company and only received one order. They were quick enough to take the money from my account! The customer service I received when I complained was not acceptable. I still have no order and find myself £20 out of pocket. At no point was I ever offered a replacement and no refund. I will not order from this site again and strongly advise others to avoid. I was made to feel like it was my fault the package never turned up! If I could give zero stars, I would. My order was a Christmas present so had to go out and buy a replacement myself. So I'm actually £40 out of pocket.
Review by GeorgeSmith3 years ago
One item on my order is no longer available, but a very nice gentleman phone to tell me that and to offer alternatives. Thank you for that, there was no hurry but it did take the 'bother' out of waiting for new stock / choosing something else etc. The goods were packaged well and sent quickly and are exactly as expected. Highly recommended.
Review by RJsav Gulbinaite3 years ago
Just what it says on the box, a mug for a scrabble addicts birthday 😃
Review by DJBlindAtHeart Kozinets3 years ago
Only recently discovered this website/company. It does have a nice selection of items. Was looking for a nice passport cover and found just what I was looking for as well as other items.
Delivery was surprisingly fast too.
Review by Kaspr Claumann3 years ago
I couldn't find what I wanted anywhere but when I looked on this site, there it was. It's a gift for my great nephew and I know he'll be thrilled with it.
Review by DrSpaceman3 years ago
We ordered a large number of items for a company event. I received a phone call to inform me that all the items might not immediately be available but that I would be kept informed. Everything arrived within the next few days, all in perfect order.
Review by Stationary3 years ago
Bought scrabble keyring and wallet photo card for my boyfriend as in surprise present he loved it and i loved it!
Thank you :-)
Will do shopping on there again maybe for xmas soon
Review by IvanZet Diettrich3 years ago
Great items delivered, well packaged. Just what we wanted.
Delivery took a little longer than expected but other than that very pleased.
Review by CzEcHoWw3 years ago
Lovely product, personalised just as requested, came with gift wrap and tag, arrived quickly. Really great
Review by Seyda3 years ago
Reasonable prices, and delivery times are excellent.
Review by Zkava3 years ago
Very quick service. Glasses case excellent.
Review by Firepower3 years ago
Great product, fast delivery
Review by Crozman Guangze3 years ago
As above! Contacted as ordered item wasn't in stock and may have taken 30 days. Super customer service!
Review by Automax4 years ago
Very pleased with the product and delivery time. Thank you.
Review by LeisaT Ahdala4 years ago
Great products and super speedy delivery. Will definitely be using again for gifts.
Review by Purdell4 years ago
Good service,was kept up to date on the progress of my order, I would deal with Not The Usual again.
Review by Dentfix4 years ago
Polite , friendly and helpful. Speedy delivery, perfectly packaged. Ticks all boxes!
Review by Mayerling4 years ago
Bought as a present for my daughters nursery teacher as she has no joy at growing sunflowers! Nice box, cheerful design and fingers crossed healthy sunflowers next year!
Review by Debbiefreeman4 years ago
I was really pleased with the choice of gift ideas. An item I ordered was not in stock but I was contacted immediately and asked if I minded waiting a few days until stock came in. All items arrived in order and I'm really pleased with them.
Will definitely check out the website again.
Review by Nayaja Sprull4 years ago
Customer service superb - both items not available at once, got a phone call and arranged for them to be shipped separately ... they both arrived in plenty of time.
Document holder is lovely - looks just like it did on the web site, has plenty of room to hold passport, tickets etc very pleased with it!
The earphone holder is very sweet - and will keep the earphones nice and tidy.
Review by Afkham Siryk4 years ago
I ordered the butterfly garden kit as a gift and needed it delivered fairly swiftly. I spoke to a very helpful person on the phone who did all he could to meet my needs. I received the kit within 2 days using the standard Royal Mail service. Really pleased with NotTheUsual's efficiency and service.
Review by Akl Lanati4 years ago
The thank you cards arrived in good time and are of a great quality, I feel they are really good value and will definitely be buying from the site again.
Review by Nerijus Timple4 years ago
Item purchased, great delivery time and great product will use again.
Review by Thorwarth4 years ago
Review by Flappyfish4 years ago
Excellent service from this company. Couldn't ask for more.