The 1980 D-28 I bought last week at No.Tom Guitars is everything I had hoped it would be. I have been looking for that special feeling with an acoustic for some time and I have found it with this guitar. Thank you Chris at No.Tom for taking the time to go through all of the comparisons with the other D-28s (1978 and 1979) and with the D-41 and the Gibson J50. I learned something and it made me even more convinced that the 1980 D-28 was the right one. The knowledge and honest discussions with Chris and Ron about each guitar's qualities is invaluable.
Review by Weedskee1 month ago
Was working in London on a week's course....hotel round the corner from Denmark Street. Not looking for a new guitar at all, but dropped into the store just for a mooch....anyway, you know how this story goes, suffice to say I am now the very proud owner of a beautiful Taylor 812CE. The guys at No.Tom are professional, knowledgeable and patient - they allowed me to A-B test several guitars at various price points to ensure the Taylor was right for me. They also shipped very quickly and securely, and even threw in a very nice T-shirt! Thanks Chris and Doug - it was a pleasure doing business with you. Note to self - next time in London avoid this place at all costs, as you never know when the (next) right guitar is waiting to be discovered!! Thanks Chris Meadows (hopeless guitar romantic) Staffordshire
Review by Toffer Jenah4 months ago
A bit higher priced, but it's special edition and worth every penny. And they sent extremly fast to Germany.
Very friendly andby the way great guitars - I wish I could afford ... ;-))
Review by GEZCustomer5 months ago
FAST SHIPPED FROM THE UK TO USA , WITH GREAT CUSTOMER SERVICE TO BACK IT UP!
Review by Whybray8 months ago
These guys are absolute pioneers in their trade. Customer service is AAA 10/10 And the quality of their instruments is out of this world. Chris and Ron really make you feel at home and try their best to help you with all of your needs.
Other guitar stores need to take note from these guys, it isn't always about making the sale. It's about finding whats right for the customer and I really like that about No Tom.
I recently purchased a 1996 Fender American vintage '62 reissue after hours of trying out different guitars in their store. Even with a bad back Ron kept a smile and Chris helped me to find the one. This is easilly the best strat I have ever played/owned.
I can't finish this review without mentioning Gerald who has the magic touch. I've been bringing guitars to him for a few years and whatever he touches is pure gold. Easilly my favorite Luthier in London.
Review by Nahis9 months ago
Great customer service, my item was out of stock and they let me know immediately that they would order another. Then they let me know as soon as that one was dispatched.
All within a day :)
Review by Onamission9 months ago
The level of customer service I experienced from Ron was remarkable.I would urge anyone thinking about guitar hunting in Denmark St..to go here first.Neither would I hesitate to purchase online.All Ron is concerned about is that his customer is happy.Old fashioned customer care at its very best.Thank you.
Review by Jardene Burzlaff9 months ago
Great service , fast delivery , good quality products
Review by Gilfrid11 months ago
No.Tom guitars is a gem of a store in the heart of London, full of fantastic guitars and high end pedals. The service is absolutely great and warm and welcoming staff in a cosy and relaxed atmosphere. The staff are all very knowledgeable which makes the buying process as smooth as can be.
Previously bought vintage guitars that have played and sounded like a dream, you can really find hidden treasures in this store.
Recently purchased high end pedals and very happy with the product due to the consultation given.
If you have not visited No.Tom guitars before I highly recommend you do.
Review by Kaiiden Leden11 months ago
The guitar was as described, in fact Mr. Ron Smith ensured that he spoke to me and sent photos by email before I purchased and the guitar arrived promptly.
I would certainly deal with No. Tom again.
Review by Richanda1 year ago
Very good customer service from Ron who dealt with my inquiry in no time at all.Wish I'd found this company earlier. Excellent 5 out of 5
Review by Ahlame Mawji1 year ago
No.Tom guitars is my favourite shop in town. Ron and Chris are a pleasure to deal with. I bought the majority of my guitar gear at this shop, all high-end equipment and the service is spot on. I pop in every week for a chat and to see if there is something new that can interest me and I almost always find something. Thank you Ron, Chris and all the guys at No.Tom for your service and advise over the years.
Review by Milanman Hasaan1 year ago
Haven't received my order yet, but have to say the customer service has been above and beyond - really working with me on some confusion about sizing of a lowly t-shirt. Honestly blown away by the willingness to make it work.
Review by Zombaye1 year ago
I love this shop - not only is it like a crock of gold at the end of the rainbow for guitarists looking for rare and vintage specimens but they are so approachable. To be honest Denmark Street is so iconic but it is easy to be intimidated, bewildered and occasionally ripped off. Not at No Tom where they cut through the BS, give honest opinions and prices and properly look after you - I have spent thousands there over the last few years and will continue to for the next few I would imagine!!...
Review by Imra Dearmond1 year ago
Called me to check the order was correct, delivered next day
Review by Suzzaun1 year ago
Bought a Fuzz-A-Matic by RYRA online.
Great communication, fast delivery and always a great
store to visit when in London.
Review by Flawiusz1 year ago
Guitar was exactly as described. Quick service, excellent packaging
Review by Hellscream1 year ago
Great shop. Nice helpful staff . Will definitely use No. Tom Guitars in future.
Review by Targaid1 year ago
Thanks Ron - great service, lovely Brook Taw! Great doing business with you!
Review by Mattel1 year ago
Ordered logo tee shirt prompt delivery and very good quality
Review by Ctrainor Ndayisaba1 year ago
Great service thanks!
Review by Navneel August1 year ago
Really great shop, the guitar I purchased was via the website as iI just had to have it, I spoke with Josh via social and then Ron afterwards.
The guitar was as described, all original inc case candy, this shop has made my collection has gone up a level.
Review by Ilvia1 year ago
Great seller; good communication, swift service and first-rate packaging
Review by Dudushka1 year ago
Fast and friendly service. My shipment to Canada was packed professionally and delivered sooner than expected.
Review by Kimmo1 year ago
Great service, fantastic value and swift delivery. The great customer service of old in a modern and reliable online setting. If splitting hairs I could maybe ask for a bit more detail in regards to condition for things that don’t show up well in photographs and photos of cases/accessories. However you are a vintage shop and I love the worn in feel this guitar has anyway, so this hasn’t been a problem with me.
Thank you Ron and the team. I hope to be back in your store one day soon - we need to save Tin Pan Alley!