Rang as I needed the part quickly. Was not expecting much but the helpful chap at NWMD followed it up, sending me a mail advising as to what he would do and it arrived the next day! And with the best prices around for the items I've needed. ...why go anywhere else?
Review by Salamatu1 year ago
Reading the good Reviews that must be online payment stock item and label on Box that even a monkey could be trained to do(maybe even better ) .but costumer service is absolute none what so f....ever existing.compare to a lazy teenager at his room when you have called 10 times you might be lucky to get an answer ..was this the only place where Honda parts could be ordered i would prefer to change brand .the one star given is for the first items at a good price
Review by Rothley1 year ago
I ordered a set of brake pads from their eBay store.
They have terrible customer service, advertising items as in stock when they aren't. I messaged them 3 times with no reply, waited a whole month for my brake pads to be dispatched and that was only after a phone call from me prompting them to find out where they were. I was told they can take some from another person’s order that was waiting on other parts (not good for that person either).
Then my parcel tracking was showing as delivered, however it had not been delivered to me. I messaged NWMD again to check if they had sent the parcel to the correct address and again, no reply!
I decided to raise a case on eBay to which was quickly closed as the tracking said delivered. I am now out of pocket £38.60 and will have to buy the pads again elsewhere. that the best part of £80.
Looking back through my eBay history it would seem I had previously ordered from NWMD to which they did the same thing a couple years back, that time I had been refunded.
This company do not care, they are lazy and extremely unhelpful.
Review by Alaleh1 year ago
Ordered a Givi bag online. E mail confirmation that item would be dispatched within 24 hours. My account was debited the same day. I emailed a week later to be told that I was sent the wrong email, the item was not in stock and would be sent within 2-3 weeks. I replied asking them to confirm that the item was available as it was no longer on their website. No reply! Emailed 2 weeks later asking where the item was. No reply! Called them and after a while they confirmed that the item was discontinued and not available. So I have wasted 3 weeks when I could have been looking elsewhere and they have had my money for 3 weeks. I will never use them again and I'm surprised they are still in business with customer service like this!
Review by Mr atkins Thornhal1 year ago
I received my product with no damage and saved a bunch of money with NWMD. I would purchase from them again. Product was shipped overseas and I got it earlier than planned.
Review by Shaddex1 year ago
Very quick delivery . Great service .
Review by Glesni1 year ago
Fantastic service from the start. They helped me through the order process and even sent me the link via email with the products I required to save me having to look for them. Brilliant service
Review by Stageworks Nipuna1 year ago
Received my order very quickly and would recommend them to anyone
Review by Shotzybrown Tafeni1 year ago
Excellent service, and best price for that product - recommended
Review by Awildt1 year ago
Thanks for the EXCELLENT service lads. I have suggested you to a few mates. Regards
Review by SiGO1 year ago
They were very helpful. Great customer service.
Review by Wickedclapton1 year ago
Really good service. Efficient exchange and refund
Review by Gillian Andrews1 year ago
Paid £5 for next day delivery but took three days to arrive.
Emailed to ask for a refund but didn’t get a reply.
Review by RetheeshUG1 year ago
Very reliable I would recommend the company to anyone. Their staff are very helpful.
Review by Ornellys1 year ago
Great communication. Helpful staff and very quick delivery. What more could you ask for. Don't expect them to be cheap but prices fair.
Review by Jillaine Cotterall1 year ago
Very good and speedy service.
Review by Stratis1 year ago
I have bought several items from NWMD. Their prices are competitive and the service is excellent.
Review by Vanman1 year ago
I would give a 5 star review for my latest order of a yellow pearl sprint yellow undertray. I would prefer some notification about dispatch (I did not receive any details about dispatch). However I would rate a previous order as 1 star only. I ordered a honda hornet crank case cover previously in pearl sprint yellow. I was sent a honda logo sticker and no crank case....costing me £58. I admit I didn't check the contents of the box until after the return period had a passed. Rather than list the product as not in stock I was sent a very lightweight box with a yellow honda logo sticker. Poor service.
Review by MarthaS1 year ago
Great Price, comunication and fast shipping.
Thank you NWMD
Review by Jenness2 years ago
Ordered on line an Alpinestars Andes jacket at £50 less than anywhere else I could find with stock plus free delivery. Arrived next day by FedEx! Jacket well packed and in perfect condition with all tags etc. Brilliant service and a great price. I was very pleasantly surprised and would highly recommend these guys.
Review by Value2 years ago
After purchasing a seat cowl one of the screws went missing, I have been chasing the spare part for over 18 months! Nobody wants to take responsibility and after sending several emails (as they requested) and plenty of phone calls they are just ignoring me. Shocking service considering they are the only one who makes the screws!
Review by Lushlockz2 years ago
Couldn't recommend these guys enough. Went to a number of shops and tried numerous online but couldn't get my size, Andy first of all offered to order the different sized lining to fit me, then tried a bit more and managed to get the helmet in my size. Kept me constantly informed, helmet arrived today after paying yesterday, never know anyone/anywhere go to the lengths these guys have to get me what I want.
Review by Suzanne HARPER Syrichas2 years ago
Excellent service. Really helpful staff, friendly with good advice. Would definitely recommend.