The lower part of the table that I have purchased is not made out of wood. The two different layers are now slowly separating from each other which adds a worn out look to the edges of the table. For this price, I expected a fully woodden table.
Review by Slimboy4 months ago
Delivery service could have been better. Times were vague, when my usual delivery option was unable to accept the delivery the response from the company / courier was short and not the most polite, which is not what I expected from a premium priced product.
Happy with the product now that I have received it.
Review by KarlitosV4 months ago
Happy with the delivery. The coffee table looks very nice, sleek and modern.
Review by Icebergh5 months ago
Very good service and kept me well informed from order to delivery. Very happy with my lounge chair and ottoman as well:)
Review by Krasulin7 months ago
The best service ever !
Review by Ballabh7 months ago
Great products and excellent service!
Review by JNEvesham1 year ago
After having written a review as last call for help, Norr11 replied and lived up to their promises of helping me with my situation. I was very pleased to get the help I needed by Mr. Hansen who was so helpful and generous and thorough throughout the entire process. He even followed up to make sure I had gotten the notification that my parcel had arrived. I am very pleased with this experience and really hope Norr11 can keep up with this kind of service and quality control because their products are truly beautiful and unique. We can finally use our lights now! Thank you for your help!
Review by PaulaH Guill1 year ago
Just perfect ! Everything was great - quick reply to my questions, timely delivery ( the shipment arrived even earlier than expected), the product itself - fabulous !
Review by Chiddenbrook Poolson1 year ago
Unreliable and bad customer service.
I ordered bar chairs in november and was told that they would be delivered in 6 weeks. I am still waiting, nobody has contacted me and every time I call I am told I will be called back but I never am. So I have paid 2000 euros and have no idea if I will get the product.
We've been waiting and waiting for a dining table and chairs for ages, having been promised it would arrive before Christmas. Costumer service saying soon, promising to call you back, but they rarely do, often leaving you hanging for weeks.
Delivery won't carry to your door, only offering curb-side drop off even though you paid +30.000kr for a product.
In addition they withdrew the money from our account twice "by accident"! Not to be trusted, please avoid this mess of a store
Review by Sventlana3 years ago
My experience: they took £700 or so of my money on the basis that they can deliver my outdoor furniture in 1-2 weeks, which I had timed to coincide with the beginning of my holiday. It is now near the end of my holiday, and I still have no product. The apparent reason for the delay is that my product (the storm outdoor furniture) has to be stuffed manually in the UK. So why advertise it as 1-2 weeks delivery timescale when you know you can't achieve that? People will work off that information. This is one of my many questions that I was promised a call back on which never came. They don't care.
Review by Sieglinda Ghatule3 years ago
To be avoided! Beware. 18 weeks of wait for a table that they're advertising as 4 weeks. And still nothing shipped as of today. 18 WEEKS. Every time they come to you with a delivery date, only to push it back again and again, giving you false hope after another: 2 weeks, another 2 weeks, then next week, then 3 weeks, then a month, etc. They just don't know how to do business. They take your money, and then you hear nothing, just lies after lies, and what you get is NOTHING and a lot of FRUSTRATION.
Review by AverageWorkingClassConsumer4 years ago
I have had a very pleasant experience with Norr11.
The quality of their furniture is premium, the customer service is very friendly and helpful.
The delivery can be a wait sometimes but for the quality of the products is most definitely worth the wait.
I would certainly recommend it to people that appreciate high quality design!
Review by Pratiksh4 years ago
I can highly recommend Norr11.
We bought a Macchiato modular sofa and we are so pleased with the quality of the product and it fits together really solidly.
Very friendly customer service, fantastic design.
Review by Yakema Cottner4 years ago
Very good. I'm very satisfied with the service. Love it!
Review by Caliba4 years ago
Design, price and quality is top and service was good, will shop NORR11 again, thanks !
Review by Maria Monserez6 years ago
I was amazed by the side table Duke - white. The design is great and I love the flexibility of this table. Not to mention that it's so easy to care of!
Review by Majkons Iyon6 years ago
To begin with, the showroom at Norr11 (in Copenhagen) is superbly designed, a great environment to experience Nor11's exquisite collection. The showroom manager was an absolutely lovely fellow, whose product-knowledge, hospitality, and sense of humour made for a really warm interpersonal encounter. The chap even offered to come by my home with a drill set if I needed help assembling a gorgeous wood-slab table - he wasn't joking! Strangely, the selection of music in the place was also really cool - some obscure downtempo electronic tracks that I shouldn't expect my friends to know, much less an interior design boutique. Delivery of the pieces was prompt, despite being shipped to Copenhagen from Berlin. For the second half of the shipment, my doorbell was broken and the movers were unable to deliver a couch section. I do wish the movers had called me rather than give up so quickly, but that seems to be an unavoidable Danish convention. In order to resolve this, I contacted Norr11's customer service which, again, was prompt in solving the issue (even though it meant the agent had to call DHL, PostDanmark, and then call me back) - and also a pleasure to deal with. Overall, the product quality, the staff, the ease of communication, the reasonable pricing, and the showroom experience have made Nor11 a great company.
Review by Roneshia Ancha6 years ago
I have bought furniture from NORR11 severel times. The counselor was good and knew all about the products and my orders were delivered within a short time. Overall a good and reliable supplier!
Review by Gummysock6 years ago
I saw a throw at the Norr11 Showroom in Berlin but had no room in my luggage. I was pleased to find they had a website and that they shipped to the UK. I ordered my throw - I now own my throw and it is gorgeous! I am a very Happy Camper.
Review by GeoffGlitter6 years ago
I'm living in Holland, Amsterdam. For a while I was searching for new furniture, but in Holland I couldn't find furniture I liked. But everything changed when I went for a weekend trip to Copenhagen.
I had never heard from Norr11 before, but I'm glad I went shopping in the Svaertegade. When I entered the showroom I immediately felt in love with this store/brand! They couldn't make me more happy to tell me Norr11 also delivers to other places in Europe FOR FREE!!
Not only the showroom is beautiful and inspire ring, the staff of the store and the customer service in Berlin are also very friendly and helpful! I had a problem with my order, but they solved it perfectly!!!! They called me all the time to inform.
My goods where packed in big boxes, so everything was protected very well.
I give Norr11 5 stars, because they offer the total package! Top-end products, perfect customer service, beautiful showroom and free deliveries!
I'm in love with my new furniture
NORR11 is rated 4.0 based on
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