I'm pregnant and I never receive my order (ordered 1 month before)...a maxi cosi which I really needed. I waited two afternoons at home for nothing, no news from them.
Review by Arkona6 years ago
I ordered a Chariot CX1 with various accessories and paid by international bank transfer. No message that the payment was received. One item was backorded, but I only got to know this when i inquired about the payment. I wasn't given a delivery date for the item but the message implied that it was in the near future.
I made several inquiries about my order during the next weeks. Three weeks after my order, I was finally told that the item would be in stock in at most a week. During this period the item was erroneously listed on the website with a delivery time of 2-3 working days (something that I naturally believed in, initially). More than a week passed and my order still hadn't shipped. I decided to remove the backordered item from my order to finally get the main item. I was told that this was ok, but Qoony didn't mention the other items in their reply, despite that I specifically requested it. I had to send yet another email, and this time I learned that the main item now was backordered as well, with an unspecific delivery time of a "month".
Despite many inquires, Qoony never mentioned the backorder of the main item, they just gave me vague answers about the initial backorded item. If an order consists of several items that are going to be shipped together, it's a very reasonable demand that the company tells you of any relevant changes when you ask them questions about the order. Qoony didn't to this, they deliberately hid information from my. Hence, I wasted a month on Qoony.
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