We travelled with Noori Travel for Hajj 2019. This was my family’s first time going for Hajj and we decided to go with Noori Travel based on another family members recommendation.
This review is going to be quite long so I hope it helps any travellers in deciding whether to go with Noori Travel for Hajj.
Booking 5/5 -
Booking Hajj was quite a simple experience, we worked with Amir who booked everything for us and told us everything we needed to provide.
The one constructive feedback I would provide is, Noori Travel should have a customer portal where we can search for updates. It can be difficult to constantly chase to find out if your visa has been completed etc. A customer portal would help with this greatly as you can view that info yourself.
Travel 4/5 –
We were travelling from Edinburgh > London > Jeddah. The flights that were booked were not connecting flights. This meant that we had to collect our baggage again from London and queue to check-in & security. There was very little benefit in doing it this way and added more work for us as travellers. Please add connecting flights for travellers.
As this wasn’t a connecting flight, we actually missed our flight back from Medinah (it was delayed by 1h) as we had to collect our baggage from London, change terminals, check-in and go through security again. Having just came back from Hajj and a long flight, you can understand why this is quite exhausting and could have been resolved quite easily.
Accommodation 5/5 –
For a 2-star hotel it is fine. We weren’t expecting 5-star treatment. It was very close to the Haram both in Makkah and Medinah. About 5-10 min walk in both cities which was great.
The rooms themselves were clean and had A/C and a fridge. It doesn’t have a security-safe but you can leave your belongings at reception that will lock it away. We just locked our belongings in our suitcases.
Breakfast, Lunch and Dinner was provided at both hotels in Makkah and Medinah. Unfortunately, my family isn’t a fan of rice and this is what was provided at lunch and dinner in both cities. We decided to eat out most days. We did not complain about the food. We’re here for a spiritual journey, not to complain about the food. Food is also provided in Mina and Arafat. Thank you Noori Travel for providing for us.
This is where Noori Travel shined the most for us. The entire trip was very well coordinated and Noori Travel made sure we arrived at each destination on time and also explained what we would be doing at each stage of Hajj.
They also provided a complimentary bus which no other agency provides from our hotel in Makkah to Mina after the first day of stoning. This was very much appreciated as we were exhausted after a long day’s walk.
They also made sure everyone was accounted for and made every effort to accommodate for everyone’s needs. Thank you Noori Travel for the excellent service you provided here.
As long as each individual ensures they have done their own reading and learning before embarking on this journey and remembering the one key word ‘Patience’, Insha’Allah your hajj will be an amazing experience. Remember that you have been invited to Allah swt house, so do not complain throughout your journey. If your bus is late, do not complain, if your food is late, do not complain. Just say Subhanallah, this is what Allah swt wants for you, it is your test.
We kept this in mind throughout our journey and Alhamdullilah it was the best experience of our lives. We will remember this forever and we would like to thank Noori Travel for helping us with this journey.
Note – I’m not sponsored by Noori Travel. This is an honest review of the services Noori Travel provided for my family.
Review by Dharanitharan Mouellet3 months ago
Useless ,nonprofessional and inexperienced staff..very poor transportation ,food and hotels especially in makka..not a single one of the staff have the minimum knowledge about Sunna...if you looking for perfection just don’t bother to use their service..hasbouna Allah wa ne3ma al wakil..
Review by Acswprof4 months ago
Alhumdulillah, Hajj is a great experience, you have to be humble and have patience. I would like to thank Noori travel for helping us on this great journey.
Review by HLKorea Blessed4 months ago
It was a wonderful experience with Noori Travel, fast service amazing people.
Review by Dorien5 months ago
This was our second time with noori travels.They arranged everything for us from Manchester to Makkah to Madina and back.All transport ziyarats were booked and we had no hassle .I would surely recommend Noori Teavels to anybody reading my review.
Review by KeiraDSUK7 months ago
I love to travel with Noori Travel ... .. I highly recommended my all family and all friends... you people so kind make me very happy ... especially I appreciate Ayesha who made my 5 star package beautiful living standard overthere love u Noori travel
Review by Taggie7 months ago
Our experience during our trip was excellent, the hotels were in close distance from the Holy Mosques. Ziyarats were not included in the original package but the Noori Travels representatives in Makkah and Madina helped us to complete ziyarats swiftly. Very grateful to Ammarah from the Peterborough office for helping everything flow so smoothly.
Review by Yasuharu7 months ago
Amazing service, have Been using NoorinTravel for over 6 years now and every time they have delivered a great 5* service. Would highly recommend to anyone.
Review by Rupon8 months ago
Tried this for myself from London and mother in Pakistan, excellent service from both ends! Definitely will use them for my next trip and recommend them to everyone!
Review by Xumoyun8 months ago
Second time using Noori Travel to book an umrah package and I wasn't disappointed. Booking for a group of 7 friends, Mohsin handled and booked everything for us and it was done without any problems. The staff over there were very helpful too and we didn't face any difficulties whilst we were there. Inshallah will definitely use these guys in the future aswell.
Review by Garrol9 months ago
I take a package for Umrah for two weeks between 25th October and 8 November Mrs Ayesha was arranged the package she was very fast and very helpful also we find the package as she was promised with us . I would recommend this agency if someone can go to Umrah so you can ask for Ayesha
Review by Benhassan9 months ago
I travelled with Noori travel and tours for Hajj in August 2018. My wife and 9 year old son accompanied me.
Excellent services from Noori travel and I 100% recommend them to any one planning for Hajj/Umrah in near future.
All services including visa, travel, hotel stay, food and guidance were excellent.
Review by Nodira Dedecke10 months ago
Setting up umrah package with Noori Travel was a good experience. All the aspects were taken into account i.e booking of flights (selection of seats), umrah visa, booking of hotels and travel arrangements in KSA. Manchester branch manager Awais and his staff were really helpful and supportive.
Staff at Medina (Sabir Ali) was very helpful and went extra mile to provided us with step by step guidance, starting from checking us in the hotel, Ziyarats and leading us to the ladies gates to facilitate my daughter. He is really an asset to Noori Travel. However, the staff at Makkah (Amir) did not make any contact.
Overall it was a good experience and everything was provided as promised and I will definitely recommend Noori Travel.
Review by Grizzle10 months ago
I recommend this company for all your travel needs and Shabaz for a fantastic job on a difficult Nadra card issue
Review by Afisat Dolkjar11 months ago
Very helpfull guided me with my husbands application for his card kept me updated each step very happy with service will use for my own application next year and recommend everyone to use their services well done noori travel 👍
Review by Carlei11 months ago
At first we didn't know about Noori Travel we were told by another Travel Company so we were not sure what we will get for the Package we bought, we just wanted to make sure that we were close to Haram in both cities and package was full board as we knew there will be long queues near haram food areas.
Noori travel took care of everything so we could easily concentrate on our spiritual journey and spend time in prayers easily. The provided printed material and travel package was well thought and helped us during the whole journey specially the Arafat day duaas and what to do during that day. Also the Software used in mobiles had our tickets, travel documents and other printer material so we didn't have to carry any printouts.
Both hotels in Makkah and Madinah were just few minutes from the Harams and easily accessible so even after every prayer we could come back to hotel and relax. Hotel in Makkah was 2* but we already knew it and only needed it to shut eye for a while between prayers. Buffet in both hotels were amazing and it was organized by Noori not the hotel, we were astonished with the variety provided, also after Hajj days they arranged to feed us the Qurbani meat in buffet which was a good gesture usually haajis do not get to eat Qurbani meat.
In Madinah we got to see other groups came from the UK and how their agents arranged their meals and transport we were happy that we chose Noori as our process was much easier and quality of product was much higher than expected. The Ziyaraat was not part of the package but they took us to all major ziyaraat anyways with no extra charge.
Noori's Staff who travelled with us and the other whom we met in Saudi were all very polite and well behaved, they made sure all our needs were taken care off. So if we get the chance to go again we'll surely choose Noori InshaAllah.
Review by Jerrie11 months ago
Booked hajj with a different company but it was Noori travel who took us for hajj. It was one of the best experiences I have ever had with any company. They are a very nice family run business and they looked after us every step of the way. I honestly could not recommend them more. They even helped with a dispute I had with the original company. Me, my dad and my brothers ended up being friends with them and I still visit them and speak to them after hajj. Inshallah our friendship will last no matter where life takes us. I did not feel at all like they were a business but more like they were friends helping us through our Hajj. Amazing service.
Review by Nadal11 months ago
Asalam Alakum, this was my first experience going for Hajj. We initially looked at other Hajj and Umrah Travel Agencies and their packages but Noori Travel and Tours had the perfect package that suited all our needs. We booked the three weeks Deluxe package, which was for two weeks in Macca and a week in Madina. This was a non-shifting package meaning that we did not have to take all our belongings from the hotel when we travelled to Mina, Arafat and Muzdalifah. Hajj Visa, Hajj Draft, Kurbani, Accommodation close to Haram in Macca and Madina, Full board ( Breakfast, Lunch and Dinner), Laundry and Air Conditioned coaches.
Once the Visa had been approved, Noori contacted us to come and collect the passports and the extra things they were providing for our Hajj journey eg Ehraam for men and women, Ehraam belt for men, a crossover bag, backpacks, Thawaaf thasbee and digital communication devices.
The hotels in Macca and Madina were not even 5 minutes away from the Haram. Macca hotel was a 2*, basic sharing room and a small bathroom with a shower, toilet and basin. However the staff were brilliant and we felt like they were part of our family by the time we left Macca. The hotel in Madina was a 4*, a big sharing room and a big bathroom with a tub/shower, toilet, Pakistani toilet and a basin. We were very happy with both hotels and a good service provided. The food provided was exceptional and of a wide variety all three times. The laundry service was brilliant and available daily. The tents in Mina were very comfortable and everything provided. The experience In Arafat and Muzdalifa was breathtaking. Ziiyarath was a pleasant surprise in Madina because it wasn’t part of the package.
If I could improve anything it would be the WIFI in the hotels because connection was very weak and only available in the reception area but not the fault of the Noori team. I would have liked more input towards lectures and Islamic talk. I would have liked to have had the chance to be taken to Jabalay Rahmath.
All in all an amazing experience provided by Noori Travel and Tours. I cannot say an enough Thank You to Awais, Ammarah, Kamran, Amir, Zia uncle, Zakir Bhai and The Cooks. They have become part of our extended family. In Shaa Allah I pray to Allah SWT to bless the Noori team with success in this world and the Hereafter. Ameen Sum Ameen
Review by We11 months ago
Booked with Mr Shoaib and he assisted us throughout with the booking of flights, accommodation and visa.
Room for improvement: Makkah staffs on the ground need more organising. Driver didn’t pick us from airport so we took a taxi to hotel, however staff waited for us at hotel refunded us the taxi fares. This is however not a major issue and misunderstandings happened all the times and our umrah experience was wonderful.
I’m very pleased with Noori Travel and would recommend to anyone looking to book with the company.
Review by GregoryJohnPaul11 months ago
Really good hajj package 2018, thanks to Noori to make my holy journey memorable.
Review by Kweisi11 months ago
Shahbaz Brother, Thank you very much for your excellent service.
Review by SheilaC1 year ago
Excellent service throughout our Hajj. Noori went above and beyond to accommodate my husband and I as we had to travel separately. Excellent customer service, you feel you are part of one big family. Exceptional locations in Mecca, Mina and Medina. I had family that traveled with other agencies and walked quite a bit and paid a lot of money to get to The Haram and jamarat.
Review by Lks Dearin1 year ago
Very good team work, they looked after us very well I will recommend Noori group to everyone
Review by Mickyflinn Kyrsten1 year ago
They looked after us well and guided throughout the whole journey which I think was excellent I think in the future I would book with this group again and will recommend it to others that are planning to go on a pilgrimage
Review by Workhorse1 year ago
It was an amazing and spiritual journey with Noori travel. They were very helpful throughout the process, their staff was friendly and looked after everything for us. Although Madina Ziyaraat wasn't part of the package but they still took us to all the special historical locations. We would definitely choose them next time, inshaAllah