I saw an ad for this website thought oh hey I needed some tissue paper for my company. Purchased $230. Sent me the worst mockup, couldn’t vector a simple design, something so simple and circular they still mess up. Production hasn’t started yet. They say it has to be transfer to another department to check if I’m eligible for a refund. Utter mess. Luckily I paid with paypal so they can refund me.
Review by Jolliv Deante4 months ago
Customer service is absolutely useless. Was really excited when I first found their products and wanted to use for my business. I ship out over 1000 packages a month and really wanted something to fit with our sustainable ethos. Nervous about ordering a minimum quantity I enquired about samples.
After being told that sample packs contained mailers and I could order 3 sample packs, I did just that. Only to receive one sample pack with no mailer.
Numerous emails back and forward to different people, finally received my other two sample packs and 2 mailers but no mailers in the remaining sample packs!
More emails back and forward until I was just completely ignored. Thankful I only wasted £6 on this company and didn’t purchase an order. You only need to check their Instagram comments to see people have ordered hundreds and not received them!
Unfortunately they’ve not only lost a customer in me, they’ve burnt bridges with our sister companies. A real shame as they have a great product.
Review by Rommel Bastman4 months ago
Ordered custom tissue paper. black with a metallic gold print.
The first 20 sheets of paper turned out fine. probably at about 70% of what they should've been like.
However the remaining sheets might as well have been a black on black print.
The gold is unnoticeable and as result, my brand is mostly not even visible on the tissue paper. At other times if you squint hard enough you may be able to spot it if you know what you're looking for.
Might as well have ordered plain black tissue paper had I known this was going to be the outcome.
I've emailed them and awaiting a response. I definitely will either change this review if possible, after hearing back from them or post another review depending on the outcome of their customer service.
For now DO NOT ORDER ANY GOLD PRINT PRODUCTS. From my personal experience the quality of print is laughable.
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