Bad service! Deliveryman kept insisting that he got deliver the product but I did not receive any and there was no one at home. He said there was someone that signed the parcel, I am very sure he delivered to the wrong address and then I can’t ask for refund. Bad service overall
Review by Ashlina Tremolet3 months ago
I recently had something delivered and Ninja Van was the courier. This is the 3rd time they tried to deliver my order. I was really disappointed with the first two tries since it seems like they never even tried to contact me. They just texted me that my order is on the way and didn't receive any call from them after. I don't always have my phone on my hand so it would really help if they call instead of texting. Overall, my experience was okay. This review is not addressed to all drivers.
Review by Mieko Templonuevo4 months ago
You are neither Ninja, nor do your drivers drive in Vans. Headache upon headache. Amateur Pickups lacking GPS, should be your name. That my greatest advice to your Currier Company is buying a GPS for all drivers, simply makes the concept laughable.
Review by Hemena Grendall5 months ago
By far the worst delivery company in Thailand, I've experienced so far.
First time I ordered a bench press, a large and heavy piece of equipment and it was 2 weeks after christmas, so I expected it would take a few days or even a couple of weeks to get it delivered.
In the end it took 5 weeks and about a dozen angry phone calls until the item was finally delivered. 4.5 weeks it was sitting in the warehouse about 10km away from me, at least according to their system. Sadly I have no car, otherwise I'd have gone and picked it up myself.
The second order was recently. A relatively small item, a computer motherboard mATX size. For the last 5 days it has been sitting in the same warehouse, their system says it is scheduled for delivery, every single day ... it never gets picked up, similar to my first experience with them.
I spoke to their service team yesterday, which told me they would expedite the process to get me my item today. Today I spoke with them again, since I saw no update in the tracking system. I was told that particular warehouse is "having a problem". Seems like they have been having that problem for over 7 months now ... and considering the other feedback i read online, I doubt this problem is only at that warehouse.
Review by Nhamo5 months ago
First time they delivered my product they will text you 7 AM so you cleared your schedule for the day waiting for your parcel but it gets delivered 6 PM, it will be much better if you gave as at least a 2-hour window.
Second time they delivered a parcel they texted me 7 AM with the text saying "will deliver your parcel today." and delivered the product the following day. I cleared my schedule for that date without knowing they will deliver my product the following day. At least other courier has the decency to call and let us know what time they will deliver it but this company doesn't do that and to top it all off I have a friend with a parcel that got stuck 2 weeks and when we go to their office to try and pick it up they won't release the parcel and insisted we wait for them to deliver it. Not even sure why Lazada partners with this company
Review by Fickle Jurczok1 year ago
I frequently shop online through Lazada, Shoppee, Facebook. And I found the most trusted courier so far in the Philippines - that's NINJA VAN. They deliver your item right at your doorstep, and they deliver items immediately.
Keep it up NINJA VAN - MOST TRUSTED COURIER in the Philippines!
Ninja Van is rated 2.0 based on
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