I’m not having the best first impression with NinjaOutreach.
Search tool has a few bugs. For example, sometimes I search for something and seems didn’t find anything, than I change filters and change back... now it works.
Another thing really bothered me is that I asked for support chat before I buy because I was intend to use in portuguese (Brazil). They said to me that was not their main language but I could use filters.
Ok, I tried that, but look the situation:
It simply didn’t find anything sometimes. Others just find like 1-5 top websites in my country and it is really not helpful at all.
I also tried to use terms with inurl:.br but it’s not working, still showing any extension and several websites not related to the term I’m searching.
When I try to search for influencers i also feel disappointed.
For Twitter, simply finds almost nothing.
For Instagram was the best searching experience in the platform, it shows a lot nice information like engagement, likes per photo and video.
Unfortunately, NinjaOutreach is not able to capture Instagram emails, so all search is a bit useless unless you want to go account by account to click on email, edit and update every contact one by one.
Find emails seems most useless search tool, didn’t find any email for a lot websites and for others just find a few. When I enter in those website I could easily find much more emails just looking a couple pages.
Best feature seems to be google chrome extension.
It,s a really cool and easy tool to check some metrics, contact using templates or add to a list.
I’ve been using for just a couple days, and now watching every video and reading every post they have.
But honestly, I probably would ask for refund if it was possible, but they are refusing to do this.
Just to finish, I added two emails in my account and wish to add another one, but when I try there was a error and support say that was another bug and I was not supposed to included not even the second email, I really don’t know where was this information before, but ok.
Review by VincennamonLe1 year ago
BE VERY CAREFUL. A genuine warning about this company - do not give their '3-day free trial' a try. There's a lot of people complaining on their Facebook page about a similar situation which we faced where we tried to cancel but were charged the funds and refused a refund. We signed up for the trial, prior to the trial ending we asked for help downgrading to the monthly plan which we saw mentioned in their user panel. However, we received an automated message saying they're away and will be back on Monday. Then, later that day we were charged $621 USD for a year's subscription. I assumed it was just an automated error, and contacted them to get the funds returned as we had notified them prior to ending the trial that we wanted to proceed with a monthly, not yearly plan. The customer support were quite rude and said that they couldn't find proof of my message and that per their TOS they wouldn't be giving a refund. I found the chat log and sent them the proof about it. The customer support agent 'Tarek' never replied after that, despite sending many messages - and despite coming online/offline numerous times over the following days. Eventually, a different person came back to us and said that the 'monthly' option described in the back end (which had then disappeared) was actually a quarterly option, and was part of an A/B test that was being removed, but they could switch me to that quarterly option as a one-off. I was pretty annoyed about that, as 1 - you can't list a 'monthly' option that is actually a 'quarterly' option. They're two different things. 2 - If you were running an A/B test you can't withhold $621 of a customer's funds because they tried to use the function described prior to the trial ending, but you didn't help them quick enough. Lots of other people on their Facebook page are reporting similar and even worse situations with this company - trying to cancel before the trial, being charged $621 anyway, and them refusing to refund. I'd seriously not go near them again.
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