The doors are stunning! You really do a beautiful job, they are like artwork. We are glad we stumbled on your company while searching for doors online, we can’t imagine going anywhere else.
Review by Parisvalla Athauda3 months ago
Didn't email the receipt when asked even though they charged the invoice, they had to be reminded. Botched delivery and timeline as well. They stated 5 business days to crate the material which seemed excessive, and then it actually took 2 more additional weeks before they shipped. It took a month total to get an order of in-stock trim lumber.
Review by Tilela3 months ago
Excellent product and excellent customer service. I purchased and all the trim for the interior of my home and all looks beautiful. The stain and finish are perfect. Had a few minor issues and they were handled in a professional and timely manner, no questions asked. Would highly recommend to anyone looking for quality solid wood doors and trim.
Review by Steeling3 months ago
We got a beautiful door and Nick and Team were awesome!
Review by Kiaren Hagerberg3 months ago
The door is breathtaking. It is quality all the way through. But be patient because it takes a while to get there. Order it with plenty of time.
It came so protected, it took us a while (and quite a bit of work, haha!) to remove the door out of the heavy wood covering.
Please believe them when they say you NEED OTHER PEOPLE THERE (strong guys hopefully) to help you move the door! The delivery company only delivers to the curb. Once it is out of the truck, they leave, and you’re on your own. This is not just Nick’s, it seems to be how it is for most non local door deliveries.
Review by Mzahid3 months ago
Very clean process and the communications happened exactly as they said. Our contractor was really impressed how the door was shipped, HEAVY DUTY! Not a scratch! It shipped from IN to WI. The quality of the door certainly met our expectations and when installed, it looked completely awesome! The highest quality front door I've ever owned and worth every penny. Also, I'm glad I went with the 3 point latch system, heavy duty and will provide many years of service!
Review by Nobleza3 months ago
I ordered set of new doors for the whole house. Many interior and exterior doors. Large order. Ordering went well until we paid the money and after that things started to get worse. It took them almost 3 months to make the order. Well, we patiently waited thinking we will get the best doors ever. Then the delivery was scheduled and doors came with simple food grade plastic covers - basically not protected. Several doors were damaged during shipping and looked like some of the were damaged and then someone attempted to do a quick fix and got the doors covered in stains in many spots, which made it worse. Some exterior doors came apart while waiting to be installed. Customer service was rude and only wanted to partially refund for what they should have refunded in full. No compensation for time lost and search for defective door replacement. Frankly saying, their interior doors are cheaply made, exterior are somewhat better but still not worth the money. Plus, since you have to pay upfront, no way to get money back if something is wrong with doors. Now 5 months after order, issues are still not resolved. Find some good local company and check each door before money are paid. I learned the hard way.
Review by Kobo3 months ago
I have been slowly remodeling my home over the past 4 years and as a DIYer, I have many questions when it comes to ordering and installing items. Over the course of those 4 years, I have ordered many doors from Nick's and with each order I ask many questions to be sure I am doing everything right. Each and every time the team at Nick's have been patient and walked me thru the process to ensure the end result exceeds my expectations. Their doors are beautiful and made with pride. I challenge anyone to go into any big box store or even custom shop to find doors like these.....the doors you see at those places cost the same if not more than the high quality doors I have received from Nick's. If your in the area, stop in their showroom to see all the customization you can do to create your doors how you envision. You won't be disappointed. I have ordered both pre-hung as well as slabs from them and doors are ready when they promise if not sooner. Thanks guys for always treating this DIYer like a Pro. -Ken K.
Review by Deshab3 months ago
The door arrived when they said it would and was crated like a tank! Little bit of trouble opening it, but worth it seeing how the door arrived safe and sound. Beautiful high quality door.
Review by Rinay Fantini3 months ago
Handled a complex order very efficiently. Thanks
Review by Makanga4 months ago
I wish I could give zero stars. Mostly because of the attitude and total lack of customer service. I was lied to constantly about the parts I ordered and the guy I was dealing with clearly couldn't care less about whether I received the items or not. The worst experience I've had with an online business in a very long time!
Review by Pervinder4 months ago
Awesome Mahogany entry door, shipped on time, well crated. Beautiful attention to detail. I will definitely order from Nick's again!
Review by Samyama Manelis4 months ago
Very nice material
Review by Zybrand4 months ago
Shipped on time and arrived in great condition. Doors are installed and look great !!
Review by Juchan Roberio4 months ago
Beautiful doors!! Quality made! Delivered as expected! Love our doors!!!
Review by Vyakox4 months ago
Liz has been very helpfull in all our conversations as well as your shop guys when picking up doors and trim and wrapping to protect from rain for our trip back to Nashville
Review by Haroulla4 months ago
Was scared to order over internet and phone, especially since I was ordering from California to be delivered to Connecticut. OMG, everything went exceedingly well. Service, product, and phenomenal price. Going back for all my home building supply needs
Review by BelleCustomer Jabarin4 months ago
Great product great service
Review by Dannelly4 months ago
I ordered 5 exterior doors. Two are glass patio doors and one is a Dutch door.The doors were shipped to Georgia and were delivered in perfect condition. The doors are beautiful and high quality. We are extremely pleased with our purchase!
Review by Condacey4 months ago
I like their doors: good material, well done, well finished, and delivered safely.
Review by Danarys5 months ago
Professional and customer service is outstanding. Packing and shipping is the best. I can't say enough nice things about this company. No need to look anywhere else, these folks will treat you right.
Review by Beezylsu Anshus5 months ago
HAVE not received the order yet. Nick don’t even tell me when was the package is sent out, I had to keep calling and emailed them
Review by Etzel5 months ago
The worst customer service I ever experienced. Door was damaged because of poor packaging. Called Nicks they said its not that bad . If you look at it from 10 feet away it wouldnt be that noticeable. They said they would give me $50 off a $3000 dollar door that has a good size scratch in it.
Review by Woodhaven5 months ago
I have been buying doors from Nick for over 10 years. The quality of doors are excellent and prices are great!
Review by Gweedo5 months ago
Our new door and sidelight look great! The door initially shipped earlier than expected, but then the delivery company lost the shipment so it was delayed. The delivery company also didn’t deliver during the 4 hour window that was scheduled. Nick’s shipping department had excellent customer service, the negative with the delivery was from Road Runner who they used for the freight delivery. If we ever need another new door, I would order from Nick’s again.