NHL Shop Reviews

Long story short, DO NOT BUY ANYTHING from NHLshop.com or Fanatics as they are the worst to deal with when you need them. I purchased a 16x20" Anaheim Ducks frame from them back in May and it came in great condition just way bigger than desired, as I did not realize that was not the item's actual size but the photo size - the inner part of frame. After ordering a smaller one and initiating a return on the larger one, an email was sent saying my label fee had been taken care of, to simply print and attach the label to my box and drop it off with USPS -- well, there was no label attachment or link in the email. So the next opportunity I had I called and they said they were looking into it and he made a note in my "file." Months later and several live chats, emails back-and-forth, I am still waiting on this damn return label. After working on the progress of things today, I found out apparently there is two! Emails sent out and she made a note in my "file" that I was not receiving the other email and I will be given a call back 1-3 business days where I am supposed to give them a tracking number for such notes. You see, the first email saying to simply print and attach my label to the box is not the email that contains such label -- there are two... Why? -- do you ask. Great Question! To make things more complicated, I guess. I just do not understand why it is so difficult to resend this email? Or make it accessible from my online account. I am able to view the order history, everything else -- just no, "hey print your return label *here* so we can get our freaking item back!" My point is: It is way too difficult as a consumer to use their services, so, think 50 times before you engage to do so. Touche

Long story short, DO NOT BUY ANYTHING from NHLshop.com or Fanatics as they are the worst to deal with when you need them. I purchased a 16x20" Anaheim Ducks frame from them back in May and it came in great condition just way bigger than desired, as I did not realize that was not the item's actual size but the photo size - the inner part of frame. After ordering a smaller one and initiating a return on the larger one, an email was sent saying my label fee had been taken care of, to simply print and attach the label to my box and drop it off with USPS -- well, there was no label attachment or link in the email. So the next opportunity I had I called and they said they were looking into it and he made a note in my "file." Months later and several live chats, emails back-and-forth, I am still waiting on this damn return label. After working on the progress of things today, I found out apparently there is two! Emails sent out and she made a note in my "file" that I was not receiving the other email and I will be given a call back 1-3 business days where I am supposed to give them a tracking number for such notes. You see, the first email saying to simply print and attach my label to the box is not the email that contains such label -- there are two... Why? -- do you ask. Great Question! To make things more complicated, I guess. I just do not understand why it is so difficult to resend this email? Or make it accessible from my online account. I am able to view the order history, everything else -- just no, "hey print your return label *here* so we can get our freaking item back!" My point is: It is way too difficult as a consumer to use their services, so, think 50 times before you engage to do so. Touche

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon

Received the Jersey I ordered timely but when I opened the package there was a letter missing from my player's name. Used site's chat option to resolve the issue which got me absolutely no where. I have heard from my local embroidery shop that he gets their jerseys often with missing items and patches. I do not recommend ordering from them or Fanatics Brand in general.

Received the Jersey I ordered timely but when I opened the package there was a letter missing from my player's name. Used site's chat option to resolve the issue which got me absolutely no where. I have heard from my local embroidery shop that he gets their jerseys often with missing items and patches. I do not recommend ordering from them or Fanatics Brand in general.

I ordered a bedding set for my grandson and it came in a flimsy plastic bag that was all torn. I had to remove a hair from the bedspread. For the price it could have come in a nice zippered bag and clean.

I ordered a bedding set for my grandson and it came in a flimsy plastic bag that was all torn. I had to remove a hair from the bedspread. For the price it could have come in a nice zippered bag and clean.

I have been looking on this site for LITERALLY weeks waiting to buy at the right time. I mean, weeks! Months! Studying their deals and special codes. After a lot of researching, trust me, a total joke! They're always the same price no matter what!!
OH, and want to know why I didn't just buy the first time I thought I was getting a good deal... Because after spending hundreds, I get to the final checkout, and they had NO WAY OF GETTING FREE SHIPPING! WHAT?!?! Spend that much money and they will ALWAYS charge you an extra $15 for shipping. Terrible business. I went elsewhere.

I ordered a hat for my boyfriend to be delivered to us in Canada. Used a coupon for 10% and submitted the order. Once the order was completed, the charge on my credit card came to almost $15 more because of the exchange rate. I was on the Canadian site so it would have been nice to see that the amount at checkout was in USD. The order then sat there for 5 days and was not shipped. I needed the hat to be delivered before the end of the year for the NHL Classic games, and seeing how the hat was just sitting there for 5 days with no contact from them I decided to shop elsewhere. So I spoke to customer service and had the order cancelled and refunded. Side note, the rep could not even send an official cancellation email to ensure that the order was cancelled. You literally have to take someone's word for it. The refund then came through 3 days later and was short about $4. I mean yes it's $4, but it's basic math here. If I paid a certain amount of an item that I then cancelled and did not receive, it is only common sense to have that same amount refunded. Ordered a nicer hat off of eBay and it is already delivered, no hassles. Definitely not worth it to buy here, shop elsewhere especially if you're in Canada.

Ordered a hoodie for my son's birthday. Unfortunately, even though I live 3 hours from Toronto, nhl.com ships from the U.S., so shipping is overpriced (even though they have "revamped" it). Even though I ordered it during a 25% off sale, the price with shipping came to $91CAD for a $20 quality hoodie. The first time it was washed (and following instructions), the iron-on logo started to peel at he edges and wrinkle. Save yourself money: find a sports store to buy your hockey fan apparel. At least you can see if it is cheaply made before you shell out the cash.

I order the men's Montreal Canadien's knit boxers and over a week later, the tracking number said it delivered, but what I ordered from here did not. Late package, false tracking, wrong address.

They have NOT updated their website to now include currency rate on their pricing...just ordered from Canada...they charged me in US...an extra $40.00...no where on the invoice does it say in US funds!!! Now its like...oh well you ordered it, and no mention of it or problem shipping to Canada...

Similar many of the recent reviews, I ordered a hat and shirt to celebrate the Caps winning the Cup. Unfortunately it took almost a whole month for them to figure out that neither the hat nor the shirt could be fulfilled, even though the web site still shows them both as being available only hours after refunding (at least they got that right) my full purchase price.They were even going to upgrade me to 2-day shipping but they couldn't even deliver that. (News flash: it's not 2-day shipping if it takes more than a week to physically ship an item!)

Every time I order from this website, the product is ALWAYS on backorder. Even new items that are being advertised in their catalogs!! Other people that I know have had the same problems.