NHL Shop Reviews

Received the Jersey I ordered timely but when I opened the package there was a letter missing from my player's name. Used site's chat option to resolve the issue which got me absolutely no where. I have heard from my local embroidery shop that he gets their jerseys often with missing items and patches. I do not recommend ordering from them or Fanatics Brand in general.

Received the Jersey I ordered timely but when I opened the package there was a letter missing from my player's name. Used site's chat option to resolve the issue which got me absolutely no where. I have heard from my local embroidery shop that he gets their jerseys often with missing items and patches. I do not recommend ordering from them or Fanatics Brand in general.

Ordered a hoody. Shipping is 2 weeks. It won't be here in time for the game. Can't cancel the order even though it hasn't shipped. Terrible terrible customer service. I will never buy from them again not that they care.

Ordered a hoody. Shipping is 2 weeks. It won't be here in time for the game. Can't cancel the order even though it hasn't shipped. Terrible terrible customer service. I will never buy from them again not that they care.

Hi, So I order a custom Chicago Blackhawks sweater and instead of receiving a (L) men I received a (L) youth. But since this item is custom they said i cannot return it, even if i got the wrong size but ordered the right size, which makes no sense to me. This is a poor manged company and don't give a [email protected] about there customers. I would never re order as they have an attitude and sorry just doesn't cut it. If they made a mistake they should fix it, that's what large companies should do and not pass on the cost for a company mistake. I talked to the floor manager and ask for an email so that he can see what I am talking about through photo's but would not give it out. Which company in today day and age does not receive email. Please be carefully when ordering as there sizing chart does not match what the physical cut of the clothing is. Almost impossible to order with confidence. Going forward i would use the website to view only but order items at a brick and mortar.

I ordered a Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey. Delivery was alright but when i opened it, it was a smaller 8''x 10 Johnathan Marchesschault signed picture in a white away jersey. A much smaller picture, wrong jersey and about 15$ less. Contacted customer service. Got an apology and was told that they'd send the right one and send me a label to return the wrong one. The new one came in and to no real surprise, it was the exact same picture as the first time.Tried customer service again. Got an apology and told they cant send me another picture, but refunded me my shipping fee. 2 weeks later i get an email with the label saying i can return the Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey.I told them that i never received that one and got a different one instead, but haven't heard back. So far i have 2 pictures i didn't order, the original i have yet to see. Also i have chatted with them several times over phone, chat and email. Besides apologies and a "someone will look at it and get back to ya" I haven't heard anything helpful. All of this wouldn't have happend if someone in the warehouse put the right item in the right box, but they couldn't manage that twice. To say this is a multi billion dollar company its shocking how terrible NHL shop and its customer service is.

I ordered a Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey. Delivery was alright but when i opened it, it was a smaller 8''x 10 Johnathan Marchesschault signed picture in a white away jersey. A much smaller picture, wrong jersey and about 15$ less. Contacted customer service. Got an apology and was told that they'd send the right one and send me a label to return the wrong one. The new one came in and to no real surprise, it was the exact same picture as the first time.Tried customer service again. Got an apology and told they cant send me another picture, but refunded me my shipping fee. 2 weeks later i get an email with the label saying i can return the Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey.I told them that i never received that one and got a different one instead, but haven't heard back. So far i have 2 pictures i didn't order, the original i have yet to see. Also i have chatted with them several times over phone, chat and email. Besides apologies and a "someone will look at it and get back to ya" I haven't heard anything helpful. All of this wouldn't have happend if someone in the warehouse put the right item in the right box, but they couldn't manage that twice. To say this is a multi billion dollar company its shocking how terrible NHL shop and its customer service is.

I've never shopped here before but figured it would be a good place to order a jersey from as it's a pretty known company. Worst decision ever. My first and last experience with them. As a new account member on the website I was supposed to get a 10% discount and I never did. Then ordered a jersey as a gift to give for December 2...supposed to get it by November 29 but they lost the jersey and could not find where it was. They did not send me any emails regarding my proof of purchase, where the jersey was or why it was delayed(I had to call them). I spoke to 5 different people or even more within that week and all gave me different answers, customer service was horrible, took no accountability and did not find solutions to fix my problem but instead "we can give you your money back". So I wanted to cancel my order as I had not received it and they could not cancel my order for me as they didn't know where it was. Also spoke to the head supervisor and they did not help me whatsoever. Got my jersey 3 weeks later.... wanted to get my refund so I returned the jersey and it got to the warehouse within 4 days but Weird how it took 3 weeks to even deliver to my house. Asked for my money back. It says it takes 10 business days for the jersey to get to the ware house and another 7 days for the amount to come back on my visa... so I waited. Tracked my order and said it got to the warehouse in 4 days. It's now about 20 days in and still no refund on my visa. Called them numerous times and was on hold numerous times and they did not know why i never received an email and why the refund wasn't back so they have to manually add it in... which will take another 7 business days. Honestly It was the worst experience ever. Poor poor service and will never order here again.

Never buy from these people! I had an online gift card and I was never prompted to enter it on the site, that's the first problem. I made the order and realized, oops, I'll get dinged the full price so I better call them right away, and I did. I wanted on hold for over 30 minutes and at the end of the ordeal, I couldn't just simply cancel the order. Why? Because it had been over 30 minutes after the order had been processed! I made the call like, 30 seconds after I made the mistake. Now I have to wait for it to be delivered and then fill out a form to send it back instead of having the ordeal dealt with promptly. Plus, shipping and handling. I'm so mad right now, I'm seething.

I ordered a jersey from here and while it shipped and arrived quite fast, they had sent me 3 sizes smaller than what I ordered. It turns out customer service is impossible to get ahold of and half of the website is non-functional... particularly the links for starting returns. The info is all there, they are very clear about how to return it, but none of the links are functional to start the return. Customer service constantly says that "We're available to help 24/7! ... but not right now. Check back later!" I've been checking back multiple times a day for two weeks and it's literally never open. I even got desperate and attempted to contact them through Facebook, but still no response. I completely wasted 280 dollars on this website and it's non-existent customer service!

I Bought a BlackHawks hoodie for a friend for Christmas. I spent 23 minutes on hold for them to tell me it was out of stock and they couldn't exchange it. They refunded me $6.00 and hung up the phone on me. Horrible customer service.

This is why I only order from Amazon. Unfortunately I had to order elsewhere to get what I wanted in time for Christmas. Yeah, that still didn't happen. The NHL needs to find another company to do their team apparel because this one couldn't be any worse. I also got gifted items from here that are all too small and appear to be very cheap quality. All of it is way too expensive! Whatever happened to the bigger brands like Reebok, Nike, Majestic, Starter, '47, etc? This brand sucks!

This is why I only order from Amazon. Unfortunately I had to order elsewhere to get what I wanted in time for Christmas. Yeah, that still didn't happen. The NHL needs to find another company to do their team apparel because this one couldn't be any worse. I also got gifted items from here that are all too small and appear to be very cheap quality. All of it is way too expensive! Whatever happened to the bigger brands like Reebok, Nike, Majestic, Starter, '47, etc? This brand sucks!

I ordered a bedding set for my grandson and it came in a flimsy plastic bag that was all torn. I had to remove a hair from the bedspread. For the price it could have come in a nice zippered bag and clean.

I ordered a bedding set for my grandson and it came in a flimsy plastic bag that was all torn. I had to remove a hair from the bedspread. For the price it could have come in a nice zippered bag and clean.

Placed order Nov.11th tracking info said it was shipped the 14th... my ccard was charged immediately... today is December 18th and still no package... called twice- first time was told I should get it within a week to 11 days... just got off phone again n said parcel was lost n they are going to reimburse me... don't know if I'll see that reimbursement on my card... couldn't even reorder as I was told items were out of stock... sounds like a huge scam to me...beware... I know I will never order from this site again.

The reviews say it all - I bought 2 jerseys which aren't real jerseys, and the numbers were coming off in 2 wears. Even though the website says 90 days return, mine was "direct from the manufacturer " so only 30 days to return. It was 31 days so I can suck it. And best part is there is no phone number for customer service! This was on online chat.
Never again!

The reviews say it all - I bought 2 jerseys which aren't real jerseys, and the numbers were coming off in 2 wears. Even though the website says 90 days return, mine was "direct from the manufacturer " so only 30 days to return. It was 31 days so I can suck it. And best part is there is no phone number for customer service! This was on online chat.
Never again!

Ordered a hockey jersey for Christmas. Was never delivered on date promised and returned to the company. When calling customer service they advised that we could not get it for the same discounted price and would need to purchase at regular price. This company is a complete JOKE as well as there shipping company LASERSHIP

Received a jersey with the incorrect number on the back. The real number is 37 and the back says 73. However, the sleeve is correct. Was told the company is out of this product and they can't do anything but refund me which will take 10 business days to process after the 7 business days to get the item sent back to them. They offered a 20% coupon, upon my complaint to a manager, however can't just give me a custom jersey. I spent good money to get a product that was awful and was told they can effectively do nothing. It's ridiculous that they can't correct their error and the customers have to suffer. Being it's Christmas I can't afford another jersey and won't get refunded until late January. Will not ever recommend this site or company to anyone.

Ordered a hockey jersey for Christmas. Was never delivered on date promised and returned to the company. When calling customer service they advised that we could not get it for the same discounted price and would need to purchase at regular price. This company is a complete JOKE as well as there shipping company LASERSHIP

If you see a countdown on an irresistible sale on this website, ignore it. Because the sale recycles itself over & over. The other thing to ignore is the claimed shipping date (typically says 1 business day). Unfortunately, I took the bait and ordered a jersey only to receive an email 2 days latter that it's delayed. Too bad I didn't read the reviews here until after the fact. Called Service and was told I cannot cancel my order although the email said I could if I decided not to wait any longer. After complaining to the supervisor, they agreed to submit a request to cancel and asked me to wait 3-5 days for an email to see if the cancellation is successful. I hope I get my money back. Never have I ordered online from a reputable shop and was charged immediately when the item hasn't been shipped.

Scam - sounds like a good official website but its not! I have rarely heard so much BS - first delivery was supposed to be 3-5 business days then once I placed it it turned into 17 whicih was way too late for xmas... When I tried to change the address on the order - which took an hour and lots of frustrationwith useless repetitive phrsing from the customer service agent - my order was STILL shipped to the wrong address. Also I tried but couldn't cancel it within an hour after placing it - multiple contact with customer service was extremely frustrating - couldnt even find a number to call (1-855-438-0681) - I hope you never order there or ever
send a cent of money in their direction...

Order placed on 30/11 and still no progress whatsoever! Called them 3 times to be told "it will ship within 24hrs" and still nothing...promised call backs never happen and they never reply to emails! Truly terrible site!!

Ordered a shirt on 15th December which was showing as being in stock and payed for 1-2 day delivery. By 21st December it still hadn't turned up and I then spent 20 minutes in a phone queue (looks like lots of others doing these reviews had same problem) getting through, to be told that it hadn't been picked or despatched yet and needed printing (it was just a team player shirt, not a personalised one). I was promised that it would be despatched next day delivery and that I'd get a confirmation email. No email came and when I called again on 23rd they said nothing had happened with my order. So I cancelled the order by email as it was clearly not coming in time for Xmas anymore. I'm now being told that they can't cancel the order, even though it hasn't been despatched, and will have to despatch it and then I'll have to return it at my cost to get a refund! Unbelievable company, will never use them again and would strongly advise everyone else to do the same and that the NHL severs all links with them as it's not doing their reputation any good either.