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NHL Shop Reviews

417 Reviews | 1.0 Rating
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Reviews 417

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We collate all the best reviews from around the Internet so you can view them in one place

Review by Paul T. 1 year ago

I bought a cornhole set and one of the beanbags immediately ripped. I called and of course the NHL Shop couldn't just send new bean bags or even a replacement bean bag, but they said they were going to send an email with return instructions for the whole set. I thought "screw that" and ordered new bags on etsy. Two weeks later a new cornhole set shows up without my consent. Just a pathetically dysfunctional and embarrassing company
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Review by Eric B. 1 year ago

I ordered some masks from the site on May 5. Today, July 9, I still haven't gotten them. Tracking says they were being sent back. After scouring the website to try and find a phone number (the chat service doesn't work), I finally got someone on the phone after being on hold for about 6 minutes (not terrible so far). When he looks up the order, he asks me to verify the address. He then tells me that it is the wrong address and that Google maps says my zip code is not what I am telling him. Mind you, we have been in business here for > 15 years and we get hundreds of packages from FedEx, UPS and the USPS daily, so I am pretty sure I know my zip code. When I asked to have him send out a new set, he refused and said they can't to that. It will be 10+ days for it to get to them and 5-7 days later to get the refund. When I asked to speak to his supervisor, he said that would be a call back situation and would take at least 48 business hours before that would happen. Some of the worst customer service I have ever seen!
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Review by Paul T. 1 year ago

I bought a cornhole set and one of the beanbags immediately ripped. I called and of course the NHL Shop couldn't just send new bean bags or even a replacement bean bag, but they said they were going to send an email with return instructions for the whole set. I thought "screw that" and ordered new bags on etsy. Two weeks later a new cornhole set shows up without my consent. Just a pathetically dysfunctional and embarrassing company
Sourced from SiteJabber

Review by Eric B. 1 year ago

I ordered some masks from the site on May 5. Today, July 9, I still haven't gotten them. Tracking says they were being sent back. After scouring the website to try and find a phone number (the chat service doesn't work), I finally got someone on the phone after being on hold for about 6 minutes (not terrible so far). When he looks up the order, he asks me to verify the address. He then tells me that it is the wrong address and that Google maps says my zip code is not what I am telling him. Mind you, we have been in business here for > 15 years and we get hundreds of packages from FedEx, UPS and the USPS daily, so I am pretty sure I know my zip code. When I asked to have him send out a new set, he refused and said they can't to that. It will be 10+ days for it to get to them and 5-7 days later to get the refund. When I asked to speak to his supervisor, he said that would be a call back situation and would take at least 48 business hours before that would happen. Some of the worst customer service I have ever seen!
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Review by Scott R. 1 year ago

i ordered my facemasks in early May, and now after tracking, it shows it hasn't even shipped yet, and it's target date is July 28th. Over 2 and a half months later. Come on, guys, seriously????

This will be the last item ever purchased from these guys. Unacceptable.
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Review by Scott R. 1 year ago

i ordered my facemasks in early May, and now after tracking, it shows it hasn't even shipped yet, and it's target date is July 28th. Over 2 and a half months later. Come on, guys, seriously????

This will be the last item ever purchased from these guys. Unacceptable.
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Review by Alan B. 1 year ago

How do these guys stay in business?! The worst products, the worst returns, OMG how did I get so fooled...
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Review by Fred H. 1 year ago

Ordered $9.00 Oilers Mouse Pad......SHIPPING $17.00... TOTAL with Tax $34.00
WILL NEVER USE THIS SITE AGAIN Should allowed to use NHL!!!
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Review by Fred H. 1 year ago

Ordered $9.00 Oilers Mouse Pad......SHIPPING $17.00... TOTAL with Tax $34.00
WILL NEVER USE THIS SITE AGAIN Should allowed to use NHL!!!
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Review by pogi H. 1 year ago

I ordered a Youth St. Louis Blues (BLUE Primary Team Logo) - Pullover Hoodie on May 1. but when i received my item, logo is correct but it was printed on Yellow Hoodie. Not sure how they can mistake BLUE from YELLOW, not even a colour option of Material when ordering,so I called them on May 11/2020 and they said they will resend another one with right colour as per website information and ship as 2 day delivery, well it took them 3 days to process and did a follow up call but customer services but no help, well its now May 20/2020 and still waiting,
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Review by pogi H. 1 year ago

I ordered a Youth St. Louis Blues (BLUE Primary Team Logo) - Pullover Hoodie on May 1. but when i received my item, logo is correct but it was printed on Yellow Hoodie. Not sure how they can mistake BLUE from YELLOW, not even a colour option of Material when ordering,so I called them on May 11/2020 and they said they will resend another one with right colour as per website information and ship as 2 day delivery, well it took them 3 days to process and did a follow up call but customer services but no help, well its now May 20/2020 and still waiting,
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Review by Greg D. 1 year ago

Purchased a NHL license plate holder and on checking out, found out that they had charged me an expedited shipping rate of $13.99. Regular shipping charge for this item is $4.99. This was at 5:00 PM. The next morning I called to see if I could change the shipping preference or cancel the order. I was told that the order had already shipped. I filed a claim with PayPal. I called a few days later to complain and spoke to a customer service representative to see what they could do. They told me that they would credit me back the $9.00 difference. This morning I received an robo email saying that my refund was waiting for me in the way of a credit that I could use on another purchase!!! You've got to be kidding me. Done with these clowns.
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Review by Greg D. 1 year ago

Purchased a NHL license plate holder and on checking out, found out that they had charged me an expedited shipping rate of $13.99. Regular shipping charge for this item is $4.99. This was at 5:00 PM. The next morning I called to see if I could change the shipping preference or cancel the order. I was told that the order had already shipped. I filed a claim with PayPal. I called a few days later to complain and spoke to a customer service representative to see what they could do. They told me that they would credit me back the $9.00 difference. This morning I received an robo email saying that my refund was waiting for me in the way of a credit that I could use on another purchase!!! You've got to be kidding me. Done with these clowns.
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Review by Andrew W. 1 year ago

Item sizing completely different to measurements on site.
No answer to phone calls - "automated" returns online not working - took three emails to get a generic and incorrect response.
Finally able to return and refusal to cover return postage despite fault with their measurements.
Will not used again. Ever.
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Review by Andrew W. 1 year ago

Item sizing completely different to measurements on site.
No answer to phone calls - "automated" returns online not working - took three emails to get a generic and incorrect response.
Finally able to return and refusal to cover return postage despite fault with their measurements.
Will not used again. Ever.
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Review by Mike c. 1 year ago

I purchased 250 dollars worth of merchandise off the nhl.ca site. It's been a full week now that says my order is pending. I tried calling 2 days ago and they said the order would be shipped out the next day. I called late last night to see if it had been shipped out, and was told it would be shipped out today. I just called now and was told there is now a delay on the order being shipped out. What a joke. When I called 2 days ago I asked if my order would be shipped out from a canadian warehouse. I was told yes. Today I was told it is coming from Seattle. That will add another 2 weeks to the shipping delivery date. They are playing with my money without a care in the world. This is by far the worst online order I have ever dealt with. Shame on you Fanatics. You're a terrible company. You would think a company as big as fanatics, who supplies fan apparel for some of the biggest sports leagues in the world, would process and ship out their products without any headaches. I'm thinking that 250 bucks I worked hard for, is now in their pockets, and I'm going to get screwed out the products I paid for. I will never give them another penny of my money. And I am going to post how bad fanatics is all over social media. I should add, I got hung up on twice by their customer service reps, and their online chat does not work. Thanks alot fanatics. Pathetic.
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Review by Mike c. 1 year ago

I purchased 250 dollars worth of merchandise off the nhl.ca site. It's been a full week now that says my order is pending. I tried calling 2 days ago and they said the order would be shipped out the next day. I called late last night to see if it had been shipped out, and was told it would be shipped out today. I just called now and was told there is now a delay on the order being shipped out. What a joke. When I called 2 days ago I asked if my order would be shipped out from a canadian warehouse. I was told yes. Today I was told it is coming from Seattle. That will add another 2 weeks to the shipping delivery date. They are playing with my money without a care in the world. This is by far the worst online order I have ever dealt with. Shame on you Fanatics. You're a terrible company. You would think a company as big as fanatics, who supplies fan apparel for some of the biggest sports leagues in the world, would process and ship out their products without any headaches. I'm thinking that 250 bucks I worked hard for, is now in their pockets, and I'm going to get screwed out the products I paid for. I will never give them another penny of my money. And I am going to post how bad fanatics is all over social media. I should add, I got hung up on twice by their customer service reps, and their online chat does not work. Thanks alot fanatics. Pathetic.
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Review by Andrew P. 1 year ago

Scam! Sent me a scarf instead of a vegas knights jersey. Would only offer a 38% discount and wont correct the order. Essentially wanting me to pay $60u.s. for a worthless scarf! Total scam
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Review by Andrew P. 1 year ago

Scam! Sent me a scarf instead of a vegas knights jersey. Would only offer a 38% discount and wont correct the order. Essentially wanting me to pay $60u.s. for a worthless scarf! Total scam
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Review by Ben A. 1 year ago

Just read the site.
This is why Amazon will continue to dominate.
Shipping is "deducted" if you want to return an item, from the cost of the item.
Shipping is super pricey in comparison to everywhere else, and it is simply a flat rate.
Their customer service offers "live chat 24/7" and its always a BOT. never a person.
WHen I log in and go to "return order" it tells me to email a certain address. That email address bounces back and says no one in monitoring it and to call in.
Calling in, hope you like waiting.
Just brutal.
Ordered a Jersey, lettering was super small on the Women's jersey...Returned it and it cost me money for the misleading images and picture showing normal lettering..Literally, probably a Youth Medium lettering on the woman's jersey.
Just garbage. I will never be ordering from them again, which is sad as it is advertised all over the Official NHL site...just garbage service from top to bottom.
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Review by Ben A. 1 year ago

Just read the site.
This is why Amazon will continue to dominate.
Shipping is "deducted" if you want to return an item, from the cost of the item.
Shipping is super pricey in comparison to everywhere else, and it is simply a flat rate.
Their customer service offers "live chat 24/7" and its always a BOT. never a person.
WHen I log in and go to "return order" it tells me to email a certain address. That email address bounces back and says no one in monitoring it and to call in.
Calling in, hope you like waiting.
Just brutal.
Ordered a Jersey, lettering was super small on the Women's jersey...Returned it and it cost me money for the misleading images and picture showing normal lettering..Literally, probably a Youth Medium lettering on the woman's jersey.
Just garbage. I will never be ordering from them again, which is sad as it is advertised all over the Official NHL site...just garbage service from top to bottom.
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Review by Lori J. 1 year ago

I ordered a limited edition item last December. It was supposed to ship on 12/26/19. I forgot about it until 2/21/20 when I contacted them about it. I had received ZERO correspondence regarding that item and any type of delay. When I contacted them, they said it was shipping in 4 days, and I would get an email confirming that. No email came and guess what happened on that fourth day? Paypal notifies me of a refund. Yes they didn't even have the decency to email me with an apology and an explanation as to why they cancelled my order! When I contacted them a second time to find out why, I was told 'It seems the item oversold and they could not meet the demand'. And they didn't refund my money for 2 months! Their customer service apologized if their email offended me, but I never got an email or any other correspondence from them about this item once they received my money. Absolutely horrible customer service!
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Review by Lori J. 1 year ago

I ordered a limited edition item last December. It was supposed to ship on 12/26/19. I forgot about it until 2/21/20 when I contacted them about it. I had received ZERO correspondence regarding that item and any type of delay. When I contacted them, they said it was shipping in 4 days, and I would get an email confirming that. No email came and guess what happened on that fourth day? Paypal notifies me of a refund. Yes they didn't even have the decency to email me with an apology and an explanation as to why they cancelled my order! When I contacted them a second time to find out why, I was told 'It seems the item oversold and they could not meet the demand'. And they didn't refund my money for 2 months! Their customer service apologized if their email offended me, but I never got an email or any other correspondence from them about this item once they received my money. Absolutely horrible customer service!
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Review by John C. 1 year ago

They cancelled my order and customer service won't answer the phone or their "fan advocate" service. Never using this site again
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Review by John C. 1 year ago

They cancelled my order and customer service won't answer the phone or their "fan advocate" service. Never using this site again
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NHL Shop is rated 1.0 based on 417 reviews
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