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NHL Shop Reviews

417 Reviews | 1.0 Rating
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Reviews 417

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We collate all the best reviews from around the Internet so you can view them in one place

Review by Jason H. 1 year ago

I paid $84.99 for a hoodie - the screen printing is already peeling off & there are loose threads in several spots. They sent another cheap replacement and I had to drive across the city to a FedEx depot to ship back the original. I will NEVER shop at NHLshop again.

Just buy a knockoff - it's the same quality.
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Review by Jason H. 1 year ago

I paid $84.99 for a hoodie - the screen printing is already peeling off & there are loose threads in several spots. They sent another cheap replacement and I had to drive across the city to a FedEx depot to ship back the original. I will NEVER shop at NHLshop again.

Just buy a knockoff - it's the same quality.
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Review by Ed D. 1 year ago

Tried to buy a few items and their site has a banner SCREAMING across the top 30% off sitewide. When i tried to buy 3 items, none would give a discount. Called their customer service and told there are exclusions - however, only one out of 30 items are actually on sale 30% off. Absurd bait and switch tactics - there are literally 10 items out of 1,000 (all crap that never sells) for which this "sitewide" sale applies. The person in customer service at first told me the discount will be "reimbursed after payment" but when pressed, took that back completely. Horrifying - they lost a $230 sale and thanks for nothing-total waste of time.
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Review by Ed D. 1 year ago

Tried to buy a few items and their site has a banner SCREAMING across the top 30% off sitewide. When i tried to buy 3 items, none would give a discount. Called their customer service and told there are exclusions - however, only one out of 30 items are actually on sale 30% off. Absurd bait and switch tactics - there are literally 10 items out of 1,000 (all crap that never sells) for which this "sitewide" sale applies. The person in customer service at first told me the discount will be "reimbursed after payment" but when pressed, took that back completely. Horrifying - they lost a $230 sale and thanks for nothing-total waste of time.
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Review by Ken D. 1 year ago

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.
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Review by Ken D. 1 year ago

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.
Sourced from SiteJabber

Review by Ryan M. 1 year ago

I got a Dallas Stars jersey for my birthday from my wife and my children and it was two sizes too big because these jerseys are astonishingly bigger than normal sizes. These don't run a size bigger these run 2 to 3 sizes bigger. I'm thinking OK no biggie I'll just exchange it and get the size I need, wrong! If you got the wrong size, which with the way they are sized I would imagine 50% of jerseys orders are the wrong size you're just beat because there is a no exchange policy! That's not even the good part the good part is if you send your jersey back for a refund and then try to purchase a new one with that money you can count on at least 30 days before you receive your New Jersey. They told me on the phone it will be a minimum of 10 days after I shipped it before they will process it and then another 7 to 10 days before it showed up on my bank account, and THEN you can order your new jersey and wait again for shipping which takes six days minimum. Oh and by the way it's a $10 charge for a return shipping label! Whoever manages this place was gone the day they taught customer service and business economics. I can't imagine how much money they lose because people don't wanna deal with this.
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Review by Rachel R. 1 year ago

Ordered a custom jersey, said it would arrive on a certain day. The tracking was updated throughout the whole journey down to NZ, and then just stopped one day even after it had allegedly arrived in my city. Contacted them and was told the jersey was lost in transit and that they would reship it. Did some more digging and found out they actually never sent it, it never left the USA and the tracking wasn't even real or accurate. When I asked one of their agents how this was possible, the only answer I got was "no idea". Have now cancelled my order and requested a refund, hopefully I actually get it.
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Review by Esmirie B. 1 year ago

This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime I email their pathetic shop it is as if the store does not read my emails, as they respond but never address the questions I had. I do not know if they are reading someone else's query and then answering me but I have to repeat my questions at least 3 times before someone actually helps me and still then they never fully help me with my query. This was the worst service I have ever received and would not advice or recommend anybody to support this shop as you will never receive your product.
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Review by Rachel R. 1 year ago

Ordered a custom jersey, said it would arrive on a certain day. The tracking was updated throughout the whole journey down to NZ, and then just stopped one day even after it had allegedly arrived in my city. Contacted them and was told the jersey was lost in transit and that they would reship it. Did some more digging and found out they actually never sent it, it never left the USA and the tracking wasn't even real or accurate. When I asked one of their agents how this was possible, the only answer I got was "no idea". Have now cancelled my order and requested a refund, hopefully I actually get it.
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Review by Esmirie B. 1 year ago

This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime I email their pathetic shop it is as if the store does not read my emails, as they respond but never address the questions I had. I do not know if they are reading someone else's query and then answering me but I have to repeat my questions at least 3 times before someone actually helps me and still then they never fully help me with my query. This was the worst service I have ever received and would not advice or recommend anybody to support this shop as you will never receive your product.
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Review by Tariq K. 1 year ago

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again
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Review by Tariq K. 1 year ago

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again
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Review by Cynthia C. 1 year ago

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.
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Review by Cynthia C. 1 year ago

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.
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Review by Heidi P. 1 year ago

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon
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Review by Heidi P. 1 year ago

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon
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Review by Shane G. 1 year ago

Ordered some face masks on August 8th and chose 5-10 day delivery (which costs extra). AFTER I paid the order said I can expect my deliver on October 1st (52 days). I immediately called and cancelled my order. They said they would notify me when to expect my refund, but they didn't tell me a date and hung up.

If you can not offer expedited delivery, do not have it as an option upon checkout.
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Review by Shane G. 1 year ago

Ordered some face masks on August 8th and chose 5-10 day delivery (which costs extra). AFTER I paid the order said I can expect my deliver on October 1st (52 days). I immediately called and cancelled my order. They said they would notify me when to expect my refund, but they didn't tell me a date and hung up.

If you can not offer expedited delivery, do not have it as an option upon checkout.
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Review by KARLA K. 1 year ago

First of all, they don't ship your order. Or respond to emails. But they do charge your card immediately. When you call them, they play the song "She $#*!ing Hates Me" on repeat. The representatives use racial slurs every time they refer to you, even after being told to stop. When you finally tell them to $#*!ing stop, they hang up on you. After calling you horrible names and playing "She $#*!ing Hates Me."
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Review by KARLA K. 1 year ago

First of all, they don't ship your order. Or respond to emails. But they do charge your card immediately. When you call them, they play the song "She $#*!ing Hates Me" on repeat. The representatives use racial slurs every time they refer to you, even after being told to stop. When you finally tell them to $#*!ing stop, they hang up on you. After calling you horrible names and playing "She $#*!ing Hates Me."
Sourced from SiteJabber

Review by Sarah V. 1 year ago

We ordered face masks on 6/24, and of course, couldn't use the discount code for said order, and never have been able to use the discount codes in the past. It is 7/17 and we still haven't received our package. The last known tracking status was on 7/8 when fedex delivered to the USPS. When I go to track the package through the USPS, their site says they haven't received the package. I cannot get a hold of a live person from the post office, and judging by the comments here, it is useless to stay on hold to call nhlshop.
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Review by Sarah V. 1 year ago

We ordered face masks on 6/24, and of course, couldn't use the discount code for said order, and never have been able to use the discount codes in the past. It is 7/17 and we still haven't received our package. The last known tracking status was on 7/8 when fedex delivered to the USPS. When I go to track the package through the USPS, their site says they haven't received the package. I cannot get a hold of a live person from the post office, and judging by the comments here, it is useless to stay on hold to call nhlshop.
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Review by Alex G. 1 year ago

I tried to order a jersey for my mom's birthday. I placed the order the week before and paid an extra $15 for 2-day shipping. I went to check the status of it a few days later and the tracking number was invalid. I was confused so I called their customer service line, where I waited about half an hour until someone answered my call. I asked them if they had an update on my package and they basically said they lost it. To compensate, they'd be sending me a new jersey but it wouldn't get there by the time I needed. In fact, she said she'd refund the $10 for expedited shipping but still charged me for regular shipping. I had that conversation on July 8th and she said they'd reship my order ASAP. Here it is July 16th and still no package.
If you value your money, just buy it on eBay or something.
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Review by Alex G. 1 year ago

I tried to order a jersey for my mom's birthday. I placed the order the week before and paid an extra $15 for 2-day shipping. I went to check the status of it a few days later and the tracking number was invalid. I was confused so I called their customer service line, where I waited about half an hour until someone answered my call. I asked them if they had an update on my package and they basically said they lost it. To compensate, they'd be sending me a new jersey but it wouldn't get there by the time I needed. In fact, she said she'd refund the $10 for expedited shipping but still charged me for regular shipping. I had that conversation on July 8th and she said they'd reship my order ASAP. Here it is July 16th and still no package.
If you value your money, just buy it on eBay or something.
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NHL Shop is rated 1.0 based on 417 reviews
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