NHL Shop Reviews

Tried to buy a few items and their site has a banner SCREAMING across the top 30% off sitewide. When i tried to buy 3 items, none would give a discount. Called their customer service and told there are exclusions - however, only one out of 30 items are actually on sale 30% off. Absurd bait and switch tactics - there are literally 10 items out of 1,000 (all crap that never sells) for which this "sitewide" sale applies. The person in customer service at first told me the discount will be "reimbursed after payment" but when pressed, took that back completely. Horrifying - they lost a $230 sale and thanks for nothing-total waste of time.

Tried to buy a few items and their site has a banner SCREAMING across the top 30% off sitewide. When i tried to buy 3 items, none would give a discount. Called their customer service and told there are exclusions - however, only one out of 30 items are actually on sale 30% off. Absurd bait and switch tactics - there are literally 10 items out of 1,000 (all crap that never sells) for which this "sitewide" sale applies. The person in customer service at first told me the discount will be "reimbursed after payment" but when pressed, took that back completely. Horrifying - they lost a $230 sale and thanks for nothing-total waste of time.

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.

I got a Dallas Stars jersey for my birthday from my wife and my children and it was two sizes too big because these jerseys are astonishingly bigger than normal sizes. These don't run a size bigger these run 2 to 3 sizes bigger. I'm thinking OK no biggie I'll just exchange it and get the size I need, wrong! If you got the wrong size, which with the way they are sized I would imagine 50% of jerseys orders are the wrong size you're just beat because there is a no exchange policy! That's not even the good part the good part is if you send your jersey back for a refund and then try to purchase a new one with that money you can count on at least 30 days before you receive your New Jersey. They told me on the phone it will be a minimum of 10 days after I shipped it before they will process it and then another 7 to 10 days before it showed up on my bank account, and THEN you can order your new jersey and wait again for shipping which takes six days minimum. Oh and by the way it's a $10 charge for a return shipping label! Whoever manages this place was gone the day they taught customer service and business economics. I can't imagine how much money they lose because people don't wanna deal with this.

Ordered a custom jersey, said it would arrive on a certain day. The tracking was updated throughout the whole journey down to NZ, and then just stopped one day even after it had allegedly arrived in my city. Contacted them and was told the jersey was lost in transit and that they would reship it. Did some more digging and found out they actually never sent it, it never left the USA and the tracking wasn't even real or accurate. When I asked one of their agents how this was possible, the only answer I got was "no idea". Have now cancelled my order and requested a refund, hopefully I actually get it.

This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime I email their pathetic shop it is as if the store does not read my emails, as they respond but never address the questions I had. I do not know if they are reading someone else's query and then answering me but I have to repeat my questions at least 3 times before someone actually helps me and still then they never fully help me with my query. This was the worst service I have ever received and would not advice or recommend anybody to support this shop as you will never receive your product.

Ordered a custom jersey, said it would arrive on a certain day. The tracking was updated throughout the whole journey down to NZ, and then just stopped one day even after it had allegedly arrived in my city. Contacted them and was told the jersey was lost in transit and that they would reship it. Did some more digging and found out they actually never sent it, it never left the USA and the tracking wasn't even real or accurate. When I asked one of their agents how this was possible, the only answer I got was "no idea". Have now cancelled my order and requested a refund, hopefully I actually get it.

This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime I email their pathetic shop it is as if the store does not read my emails, as they respond but never address the questions I had. I do not know if they are reading someone else's query and then answering me but I have to repeat my questions at least 3 times before someone actually helps me and still then they never fully help me with my query. This was the worst service I have ever received and would not advice or recommend anybody to support this shop as you will never receive your product.

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again

Ordered some masks, was told "order is in its way" on June 25th,
Goods never showed up, tracking shows it entered Canada then went back for some reason, Jarome in customer service was very helpful and refunded my money so thanks for that, but don't think I'll order again

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon

I ordered my T-shirt about 3weeks ago still don't have it. I don't think it should take this long. Hope I get it soon

Ordered some face masks on August 8th and chose 5-10 day delivery (which costs extra). AFTER I paid the order said I can expect my deliver on October 1st (52 days). I immediately called and cancelled my order. They said they would notify me when to expect my refund, but they didn't tell me a date and hung up.

If you can not offer expedited delivery, do not have it as an option upon checkout.

Ordered some face masks on August 8th and chose 5-10 day delivery (which costs extra). AFTER I paid the order said I can expect my deliver on October 1st (52 days). I immediately called and cancelled my order. They said they would notify me when to expect my refund, but they didn't tell me a date and hung up.

If you can not offer expedited delivery, do not have it as an option upon checkout.

First of all, they don't ship your order. Or respond to emails. But they do charge your card immediately. When you call them, they play the song "She $#*!ing Hates Me" on repeat. The representatives use racial slurs every time they refer to you, even after being told to stop. When you finally tell them to $#*!ing stop, they hang up on you. After calling you horrible names and playing "She $#*!ing Hates Me."

First of all, they don't ship your order. Or respond to emails. But they do charge your card immediately. When you call them, they play the song "She $#*!ing Hates Me" on repeat. The representatives use racial slurs every time they refer to you, even after being told to stop. When you finally tell them to $#*!ing stop, they hang up on you. After calling you horrible names and playing "She $#*!ing Hates Me."

We ordered face masks on 6/24, and of course, couldn't use the discount code for said order, and never have been able to use the discount codes in the past. It is 7/17 and we still haven't received our package. The last known tracking status was on 7/8 when fedex delivered to the USPS. When I go to track the package through the USPS, their site says they haven't received the package. I cannot get a hold of a live person from the post office, and judging by the comments here, it is useless to stay on hold to call nhlshop.

We ordered face masks on 6/24, and of course, couldn't use the discount code for said order, and never have been able to use the discount codes in the past. It is 7/17 and we still haven't received our package. The last known tracking status was on 7/8 when fedex delivered to the USPS. When I go to track the package through the USPS, their site says they haven't received the package. I cannot get a hold of a live person from the post office, and judging by the comments here, it is useless to stay on hold to call nhlshop.

I tried to order a jersey for my mom's birthday. I placed the order the week before and paid an extra $15 for 2-day shipping. I went to check the status of it a few days later and the tracking number was invalid. I was confused so I called their customer service line, where I waited about half an hour until someone answered my call. I asked them if they had an update on my package and they basically said they lost it. To compensate, they'd be sending me a new jersey but it wouldn't get there by the time I needed. In fact, she said she'd refund the $10 for expedited shipping but still charged me for regular shipping. I had that conversation on July 8th and she said they'd reship my order ASAP. Here it is July 16th and still no package.
If you value your money, just buy it on eBay or something.

I tried to order a jersey for my mom's birthday. I placed the order the week before and paid an extra $15 for 2-day shipping. I went to check the status of it a few days later and the tracking number was invalid. I was confused so I called their customer service line, where I waited about half an hour until someone answered my call. I asked them if they had an update on my package and they basically said they lost it. To compensate, they'd be sending me a new jersey but it wouldn't get there by the time I needed. In fact, she said she'd refund the $10 for expedited shipping but still charged me for regular shipping. I had that conversation on July 8th and she said they'd reship my order ASAP. Here it is July 16th and still no package.
If you value your money, just buy it on eBay or something.

I bought a cornhole set and one of the beanbags immediately ripped. I called and of course the NHL Shop couldn't just send new bean bags or even a replacement bean bag, but they said they were going to send an email with return instructions for the whole set. I thought "screw that" and ordered new bags on etsy. Two weeks later a new cornhole set shows up without my consent. Just a pathetically dysfunctional and embarrassing company

I ordered some masks from the site on May 5. Today, July 9, I still haven't gotten them. Tracking says they were being sent back. After scouring the website to try and find a phone number (the chat service doesn't work), I finally got someone on the phone after being on hold for about 6 minutes (not terrible so far). When he looks up the order, he asks me to verify the address. He then tells me that it is the wrong address and that Google maps says my zip code is not what I am telling him. Mind you, we have been in business here for > 15 years and we get hundreds of packages from FedEx, UPS and the USPS daily, so I am pretty sure I know my zip code. When I asked to have him send out a new set, he refused and said they can't to that. It will be 10+ days for it to get to them and 5-7 days later to get the refund. When I asked to speak to his supervisor, he said that would be a call back situation and would take at least 48 business hours before that would happen. Some of the worst customer service I have ever seen!