Never work. Always i try to rent one i have problems. Now, i used one days ago, this one was without battery when i arrived to the station and i want to returned it, i can't press the end, i can't returned. the counter continued for 12 more hours, nextbike charge in my bank 10£ for used 10 min. I called 8 time to customer service phone, nobody answer, i send 5 sms to report the problem, nobody did nothing. I lost a lot of time, and now i need to resolve with my bank. Nextbike=problems
Review by Kurzo1 month ago
In Cardiff the service is extremely poor. Most bikes at stations cannot be used and you end up having to call help line to release one and by the time you get through you could have walked home. Also trying to get support response is virtually nil and trying to cancel is harder.
Review by Zpacho2 months ago
I have been with next bike for about 2 years in Glasgow, Scotland.
I have called the call center so many times I can dial the key inputs to talk to someone before the answering machine can actually say it.
Over the last 6 months, the Glasgow services slowly degraded to a state of scam. Bikes displaying the 'Returned' message, but actually charging you for over time, stations not registering, but most importantly, if you are on a subscription (registered bank card):
Nextbike can and will occasionally take very small sums out of your bank account without any notice or reasons.
They will charge for false overtime fees, or simply take money. I just spent 10mn on the phone with a customer service operator whom could not understand nor tell me why I just had been charged 50p on a day I did not rent any bike. (Other fees are charged on day on rental within 5 to 10 minutes of renting). Luckily my bank is set up so any transactions is immediately notified to me. Over the last 6 months I must have had to call the call center about 20-25 times (I often use next bike to commute), and wrongly charged with fees about 4 to 5 times. It's also good to note that nextBike removed the 'Cancel Rental' options from their app, meaning that if you rent a broken bike or one you can't unlock, you must call the call center to cancel the rental, knowing that in the morning it takes about 30mn to connect to someone, you will be charged.
NextBike went from a good service in 2018 to Scam Artists.
Edit: One week later, 2 more calls, Next Bike keeps serving itself in my bank account. More charges. No clear information on when my account will be closed. Scam Artists.
Edit 2: January 2020. Nextbike has informed me that they have automatically renewed my annual subscription of £5 a month without any form of mail, notification or alert. Apparently it's part of their service. Auto renewal. This renewal, according to customer service can't be cancelled or amended. I will hence have to pay £5 for another several months. This is insane.
i also discovered that there is no way for the customer to amend payment details or remove cards. Payment cards data will also not be erased, even if you change it.
Review by Tiisha4 months ago
Worse (or maybe non-existing) quality and customer service!
I tried to rent a bike, couldn’t because the number pad was off. Tried to call, but their phone is broken so left a message in the app. No one replied.
The next day I am charged 29,50 euro!!!
I send an email, again no one replies. I will have to file an official complaint with the customer protection agency since they are unwilling to give me my money back.
Review by Akshama5 months ago
Never works. You definitely can't depend on this to get home, you can easily pass 20+ bikes that are showing vacant on the app but "taken" when you try to hire. Need to sort this.
Review by Roocky Gadke6 months ago
The idea itself is terrific, and the price is very reasonable. Basically allows you to use a bike everyday without the hassle of carrying it from place to place. You want a bike - your rent one.
Moreover, the customer service is also really (and I mean really) good. Every time I called them (which sadly was more frequently than I'd like) they answered extremely quickly and resolved the matter.
Where the service falls is with the bikes themselves. In my experience there are two different types - one much newer than the other. For one, the newer model offers more gears and is generally better to ride on. Still they're both adequate as far as riding goes. The problem with the old ones is with renting/returning them. The new ones are also exceptional in that regard - renting and returning takes less than a second and the whole process feels cool and futuristic. With the old ones though it always take several good seconds (sometimes even half a second), and it failed to return at east a dozen times - at which point I had to call nextbike to resolve the matter.
Again, every time I called them with this issue they answered quickly and helped me. It is just frustrating that it ruined what is otherwise an amazing experience and a great idea. Still whole-heartly recommend :D
Review by RobertWoods6 months ago
The worst company ever.
Nothing works, the bikes return doesn't work and you need to call the customer service, the customer service is always saturated and they take your money from you Bank because no reason.
Review by Dlaens6 months ago
Honestly the worst company I have EVER dealt with in the 30 years of my life
So my account got blocked due to it “not being paid”
I then attempted to pay it, they took the money out not once, twice, three times, but four times!!
Account still blocked even tho I paid four times
I then messaged them on social media about 10 times, got a response apologising and saying I’d get a refund
ACCOUNT STILL BLOCKED
I then messaged them asking where the refund is and why my account was still blocked, they didn’t respond but liked my message
It’s a shambles! Think the company is run by a bunch of toddlers
Review by Marylise7 months ago
You will not be able to contact this company if anything goes wrong. They do not respond to emails, app feedback, ride feedback and they do not answer the phone.
It’s a great idea but within Cardiff it is appallingly run. There is no regulation of the bikes to ensure consistent stock across locations and the technology is glitchy and unreliable. I have been overcharged by a factor of ten after one use and there is no capacity to correct this or report an issue. I cannot now get this money back.
It’s not worth the financial risk to use this unreliable and badly run company.
Review by Noeflorist7 months ago
The problem I find most annoying is seats that slide down the post. I'm tall and need the seat at highest setting but time and again they will slide down while you are riding. This not only makes for an uncomfortable ride but makes you look like a child when riding a bike. Today, three bikes were available at a station but none of them could be rented because of an "IT problem". I've had bikes that wouldn't unlock and bikes that couldn't be returned. I'm using the service more and more recently and the more I use it the more problems I encounter. It's rare to have a day where it just works. Surprising for a German company.
Review by Ziggie9 months ago
I rent two bycles with Nextbike, they charged the respective amount. Days after I saw in my app that they add me two charges for two bycles that I didn't use, I tried to contact them multiple times in order to have a explanation of the charges and for a refund, they replied me back two weeks after just on messenger, even thou I sent emails which I think it is more trustfully, anyways, they finally answering me saying: - We unfortunately cannot refund the charges of the two accidentally rented bikes since there's no mistake from our side. Our bikes and the Lidl bikes look very different and also wear big system names - [making me feel like stupid]....I explained that I use my Nextbike app to put the number of a Lidl bycle by mistake, and they said - We did not make any mistake that would justify a refund...When you inserted those codes you opened nextbikes with the same number somewhere else. Those bikes were then not available for others anymore.- THIS IS NOT TRUE BECAUSE YOU NEED TO PUT THE CODE IN ORDER TO UNLOCK THE BYCLE!!!!!
SO IT IS MY MISTAKE THAT YOU HAVE A FAILURE APP THAT CHARGE TO THE CUSTOMER WHEN BY MISTAKE THEY PUT ANOTHER COMPANY'S BYCLE NUMBER?......NEW WAY TO STEAL MONEY!!
Review by Luona9 months ago
I have opened an account to rent an ebike in porec for two hours.
theiy are still taking every day about 10 euros from my credit card even if i am no using their service.
they are stealing me money and the service customer does'nt reply
Review by Heidum10 months ago
I would give NextBike zero. They are terrible. Theor bikes are broken. They overcharge. Their app doesn't work and their customer service is non existant. They over charged me €15 and I still havent had a reply two weeks later.
My friend had the same experience. I wonder if they have one human operatibve collecting the cash and a faulty computer ststem. They should be closed dowm.
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