Do not rent form this company!!!This is the most important advise I can give you.It seems that this is a business created to fraud no matter how correct you will try to be.
If it would have been possible I would put much less that one star.It will be a long review but if you have the patience to read it it would save your money and a lot of stress.
Our experience with this company is one of the worst in our entire life of travelers and we use to rent cars in very different countries.
In fact there is one person in this company, the owner ,whom I can describe as an arrogant,self sufficient and very bad mannered person.
The experience was bad from the beginning as he did not expected us at the airport as marked on the renting confirmation paper so we called him and finally we arrived at his office where he proposed us an extremely expensive insurance (our rental was 150 euros and the insurance 490 euros). As we had the VISA card insurance we did not take it.The car was very carefully inspected by my husband, we took photos and this seemed to annoy the owner who replied "let me do my job".
We took extremely care of the car during our trip as he warned us that any scratch is at least 400 euros and this kind of limited our mobility.
When we returned the car,the owner imposed us,as for all other clients and for the first my experience of rentals, to wash it in order to see if any new scratch appeared.The car was 124 000 km and it had alreday several scratches.
This is the moment when the fraud appears and it seems that this is a very profitable affair and a rehearsed scene.He invented a bump on one of the doors that DID NOT EXISTED but any other argument was not accepted.As we had already a 1200 euros guarantee blocked ,we had to accept the 400 that he asked us for this INVENTED bump.
-he was very bad mannered and on the entire discussion, very rude and impolite.For ex he told me that we have had to wake up earlier !(we leaved at 6.30 am form the hotel for a 1 pm plane and for a 2 h road travel as we knew that we had to wash the car before) ;
-he implied that anyway we did not paid much for the rental so we can afford the 400!!!;
-he did not cared about us telling him that our reviews will be negative 'I do not care".
I wonder how the romanian reviews can be so positive and I suspect that his friends are helping him to raise the note.
Please DO NOT RENT it will save you stress and money.This company is organize to fraud any foreign client by any manner offering low prices on internet.I also think that an antifraud organization should be contacted as this,as I said,is a very organized type of bussines.
Review by Querida Kuhlmeier4 months ago
Professional people, good cars.The best !
Review by Braunwynn5 months ago
This is not a rental company, but an organized criminal group that deals with extorting money for alleged damage to a car. Their cars are completely scratched, and on the windows they have micro damage that can not be seen, but they know perfectly well that they are there. When returning the car, we received our copy of the contract, where it was confirmed by a Next Car employee that our car was all right (no damage). Two days after leaving Romania, we received an e-mail from Next Car with forged documents, where it was written that we damaged the car window. They forged the documents we signed, which is a crime. They did it specially after we left Romania so that we wouldn't be able to report it to the police.
Review by Romelyn5 months ago
Thank you guys, the car was great! I will come back!
Review by Gkay6 months ago
This company is absolutely disgusting.
I collected my car in the dark as I arrived at 9.30pm, I asked the sales guy for lighting to inspect the car and there was none. I had to inspect via the torch on my phone. I took photos the very next morning of the heavily scratched car. This company is not making its money via the car higher but through charging €500 for pre existing scratches. When I arrived to return the same guy pointed out several scratches he said were new until I argued with photo evidence. He then said ok, have you photos of the windshield? He had at this point not even looked at it, but new the paperwork he had marked none. I foolishly forgot to take close up photos of the windshield and the guy charged me €500 euros for a mark around 1/4mm on the edge of the windshield. I argued of how ridiculous this was, yet he insisted the windshield would need replacing and ‘why am I to worry the insurance will pay’ these scum bags are ripping off our insurance companies costing our Uk business money. I will never in this life hire a car in this manner again. Hire with the main big names sixt, enterprise, and hertz. The only way you are safe.
Review by Lenkaa7 months ago
I will come back again, everything was ok! Thank you guys!
Review by Kerrera7 months ago
This company search for any tiny scratch in order to extra charge -
do not be tempted by the price - eventually it will be higher than the others
Review by Bibbye7 months ago
Do not, I repeat, do not use this company. They charged me 500 euros for a tiny scratch on the windscreen claiming that they would have to replace the whole windscreen. They are cheats and liars.
Dr Anna Palmer
Review by MeowffleCATYT9 months ago
They are crooks and should be reported to the police. They charge us for an invisible scratched that cannot even be seen in a photo. They do this all the time if you do a research on the internet. We got the money back from the insurance but that was not the point. We felt robbed by them.
Review by Greenall1 year ago
Excellent company, great services and excellent car. Very nice and helpful staff. The car I rented was new, with low mileage, excellent equipped.
I totally recommend this Company!!!
Review by Mwikala1 year ago
Never rent from "Next Auto". These are thieves. Not a rental company.
We've ordered 3 cars for 7 days with the following initial quote: Nissan qashqai (7 seat) 442 eur ($495) and 400 eur deposit; Dacia duster 302 eur ($338) and 350 eur deposit; and Opel astra 274 eur ($307) and 300 eur deposit - total of $1,140 + Excess deposits.
After showing me a table with endless excess fees we understood that better purchase the excess waiver from them. We've paid total of $1,758!!! Yes, additional $618 for the waivers. But this is not the end of the story...
One Astra's front lamp didn't work. It took them half an hour to replace it.
The Nissan Quashqai's wipers didn't work. They tried for additional hour to fix it - with no success. We had to leave this car and they gave us additional Astra instead (a smaller car - 5 seats). They've told us that they will bring us the Nissan in the day after and we will settle about the different rental prices when we will return the car.
After leaving Romania we realized that instead of compensating us for one day of the Astra instead a Nissan 7 seat, they've charged our credit card with additional $116!!
By the end of the story we've paid $1,874 instead of $1,140 - 64% more ($734) than initial price. We travel a lot. Such a "brutal theft" happened to us first time.
Please, I urge you. Learn from our and the above lessons. We were stupid. Never rent a car from "Next Auto" in Otopani Airport, Romania
Review by Threatz Giunta1 year ago
I got a New car. Thank you Next Auto Rental for a nice experiente. I recommend with pleasure, extraordinary people.
Review by Gordey1 year ago
Good cars, good services and nice people. Thank you
Review by Aizel1 year ago
Amaizing company were I receive great services. The guys from there were very polite and they give me all the informations what I request.
Everytime I receive only new cars with low milage.
With all my heart I recomande them!!!
Review by Euwen1 year ago
They charge you extra costs when you return the car.
Review by Reidville1 year ago
If you have no problem or little stone hitting the car no problems! Good experience.
Review by Tahisa Kivimae1 year ago
DO NOT RENT from "Next Auto" Rent Romania.
They've tried to convince me to by an expensive excess insurance - 22 EUR per day.
I relied on my default insurance
When I returned the car they managed to find a minuscule 'dent' in the windshield that supposedly wasn't there when I got the car. I could barely see it as we focused more on the scratches that the car was full of. Now I have to pay 500EUR for it and they've already charged my credit card they had as warranty when we picked up the car. So no chance against them.
They are seasoned crooks!!! Beware.
Also TripAvisor has terrible stories about them... just search for
Review by Zicolo1 year ago
We had a very nice experience with them. The team is proffesional and just helpful. I totaly recommend them.
Review by Rocketmann1 year ago
a pleasant company with young people and eager to help you .
very good prices , new cars , friendly and helpful staff.
when i come back i will choose the same company with pleasure.
Review by Biannka1 year ago
Excellent customer service from Teo at Next Auto Rent at Otopeni Airport. Rented a small car for our trip and it was in excellent condition and dealing with Teo was a delight despite him having to deal with some very difficult customers before getting to us. The car was just what we needed for our trip and filling out the paperwork when picking up and dropping off the car was very easy. I would definitely use these guys again if I needed to rent a car in Romania.
Review by Ferell1 year ago
When we went to pick up the car there was a french couple calling their bank to cancel the card (so they are not overcharged for the minor scratches the car had) and a couple from Bilbao (Spain) complaining as the agency wanted to charge them €500 for an almost inexsitent scratch.
When we dropped off the car the guy asked us to write a nice review on Trustpilot & Tripadvisor for us to have full deposit back.
No comment... I just don't recommend !!!
Review by Chimochan Duder1 year ago
Good cars, good service and nice people.
Thanks a lot.
Review by Nainelen Derrow1 year ago
Do not use their service.
The car they gave us was old and shaki. It had some "suspicious" stains on the back seat they didn't care to clean. But worst than anything, after taking care of the car, they wanted to charge us 200 euros for two small dents on one of the tyre covers. Those dents were most certainly there before we took it. They agreed on not charging us if we gave them a good review, blackmailing us. So here it is. Do not work with this people, they are scammers.
Review by Ashlesha1 year ago
Was good company, picked up from airport with a friendly greeting and gave good car, no problems.
Review by ChessieHealy1 year ago
Stay away from these crooks !!! They charged me 100 $ for a refundable waranty/insurance wich I never got back .The initial rental price was about 200 but I ended up paying 600 $ plus 70 RON for car wash !