After our business ceased I asked Nexmo to refund me the account balance. This was possible, but instead of sending it to any of the accounts I requested they sent it, they instead send it to exactly the account I asked them not to send it to.
Review by Rayane1 year ago
We do run a legit business for more than a year. We wanted to use nexmo service in order to send transactional sms to our customers, letting them know in what state is their order. After paying for your service i suddenly get the message that there is an issue with our account, and it was deactivated.
Also Alex from your support dept. sent me a copy/paste email: Your Nexmo Account has been suspended due to a violation of our terms and conditions.
Your TOS does not state anything regarding NOT TO send transactional sms to our customers.
Review by Connected Derrow1 year ago
We have been a major customer of Nexmo for 2 years and come across a major problem with the reliability of their service. Our customers have reported that many of the SMSs are not being delivered. Our records show that Nexmo's API responded with success. Further investigation found that Nexmo were not delivering the SMSs and then removing all logs of these SMS sends from our dashboard. Fortunately we kept a record ourselves. We were still charged for the failed attempts!
Now, Nexmo aren't responding to our customer support requests.
Do not trust them!
Review by Ddene Bmth1 year ago
I was evaluating Nexmo for a client that needed to send and receive about 5,000 text messages, and 1,000 voice calls per month.
Nexmo appeared to tick all the boxes and we have now spent about $10,000 on Nexmo.
Now, they’re blocking incoming SMSs. After repeated attempts to work out why they’re doing this, they refuse to give a refund, and simply point to their “acceptable use” policy for the reasoning.
There’s nothing in their terms and conditions, or on their website about restrictions / blocks that may be put in place.
We’ve wasted huge amount of money on Nexmo, received an incomplete SMS API service, and now they want to keep all our money as well.
Review by Saginaw2 years ago
Tried to create an account with Nexmo, which wouldn't send conformation code. Tried contact Nexmo via their contact form, 10 days later stil no response.
OK, let's try to call them. The only number published on their website that works is the one for the EMEA. But you'll get no meaningful response from there.
For a company looking to provide a communications platform, their communication is poor at best.
Off to TWILIO.
Review by Andeel Umole2 years ago
Great platform and service
Nexmo is rated 2.0 based on
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