After hours of searching the internet for places to stay in New York for 10 nights from 29/12/17 to 7/1/2018 l found an apartment in east 65th street and booked through New York stay who at the time seemed professional and the payment for the 10 nights was fully paid upfront, so this was now a paid and confirmed reservation. On advising them of our flight details well in advance they could not give me any check in details and asked if we could check in between 11am and 12pm and said they would provide me with these 24 hours prior. Still 24 hours before no check in details were provided other than call someone called Fabio when we arrived at jfk airport. Arriving at JFK airport l call Fabio to let him know we arrived at should be at the apartment by 12pm, he said no problem just call me when you are 5 minutes away, so I call and no answer. We arrive at the apartment a family of four with 5 suitcases and it's -11 degrees, absolutely freezing and Fabio is not there to greet us and let us in. I call Fabio and he answers and says he can't get to us for another couple of hours and we have to wait for him. I was annoyed and found this very unprofessional as you can't leave guests in the cold and fail in advance to give check in details despite numerous emails to New York stay and calling in advance. When Fabio finally arrives and because I was so annoyed, he cancels the reservation and we have nowhere to stay, an absolute nightmare, merely because this incompetent and unprofessional organisation could not provide any check in details. I would never book with them and warn people not to as I was concerned it was all a scam and then it took weeks and numerous emails to get my money back. No one needs this stress when travelling!!
Review by Herbology Zeronian2 years ago
My family and I were planning to travel from Australia to New York city and stay for 10-12 days. We made a booking through New York stay about 9 months prior to travel. We made an instant booking and paid our deposit of a bit more than $1000. At that point the price of the apartment was raised by circa $900USD for the length of the stay. With a non-refundable deposit there was little options for us. We could either pay more for the apartment we had spent hours researching or we could downgrade. About 4 months before travel we finally locked in our flights and at that point wanted to change our booking from 13 nights to 12 nights. New York Stay advised that would be fine but we would still have to pay the full amount. So four months before travelling and with a reduction from 13 to 12 nights - still pay the same amount. This means that in effect the price went up again by $700USD. So since booking and paying our non-refundable deposit the accommodation had increased in price by a total of $1700USD. At this point we decided to cancel our reservation and forfeit our $1000USD deposit. With little confidence the price would not rise again and the ongoing traumatic experience of dealing with this service provider - it's just not worth ruining your holiday. There are lots of ways to book accommodation in NYC. I strongly suggest to NOT BOOK WITH NEW YORK STAYS
Review by Matt4 years ago
We will be visiting New York for a special trip for my 60 th birthday I spent literally days checking various sites online made lots of enquiries of places supposedly free for our dates that fitted my very specific wishes. However without exception all replies came back sorry that one is not free but this one is ( all were in totally different areas and had fewer of my wish list features) I was also concerned when I googled the reviews of the various sites I was using to see some real "horror stories" then I found by accident Newyorkstay.com and checked their reviews and couldn't find any negative ones and many recommended a lady called Chandra. I then checked out the site and found two places that looked right for us, so being resident at present in the Netherlands I decided to call the contact number and was amazed to get Chandra herself who turned out to be just as helpful as everyone said she listened to my wish list and yes both properties were free! On asking her opinion on which she would recommend, she advised the one I booked because it was winter when we were coming but would have said the other one if it was summer as it had a beautiful outdoor area. Not only that after telling her my son was coming with his partner to join us from Australia and was planning a full itinerary of restaurant theatre and sightseeing trips she sent us the most comprehensive list of information I've ever received on my many travels! on where to go including lots of other categories.
I also emailed a query I had and she rang me as she felt that was better than swapping emails.
I have also had lovely emails from the owner who also can provide airport pickups mobile phone with free US calls plus spa treatments if we wanted.
I really feel so excited now and these two lovely ladies have made me feel confident instead of wary of what we might find!
Chandra's team also offer a number to call once there should there be problems plus the owner has also supplied her contact details.
I will post a review after we have stayed as a follow up.
Review by Saiyun4 years ago
Having stayed many times in Hotels, our group of friends wanted something in NY that was more like a homestay to give us extra space to relax. I found NewYorkStay.com via the review sites and I'm so glad I did, as Chandra and the team were excellent from the first pre-booking enquiry, to the last day in NY. Customer service is second to none, there was always a very speedy response and the whole booking process was easy and backed up by equally friendly hosts. The loft style apartment (ref270) was in a great location and set up really well for the four of us, but would easily suit a family or two couples easily. Bedrooms at the back are quiet and with minimal noise from the busy street (Broadway) outside. The apartment is well furnished and supplied with everything we needed, although we ate out most meals!! I would be very happy to recommend NewYorkStay.com to anyone looking to have a better NY experience.
Review by Skenkus4 years ago
great loft - perfect host (grateful to him for some very useful advice). you'd never think broadway is just a few yards away and honestly, do you really want to be part of all these sheep-herd-like tourists driven through gates and barriers? just running from one sightseeing place to the next and completely missing out NY. this place gives you the chance to LIVE for some days in NY, even more, it almost forces you to live this experience. if sterile, 0815 plushy hotel-rooms are your thing, then stay away. if you enjoy to have "smile to go", a wonderful cafe, just two steps away, to pick up your morning cafe latte together with croissants or scones and meet people in the street, then it's a must. unforgettable.
Review by TomJoseph4 years ago
I wanted to leave a quick review regarding my recent trip with NewYorkStay, to say the least, they are probably the best travel accomodation service ever. They responded to all my questions extremely fast with exetremely helpful and professional responses.
When we got there we met with the apartment keeper who showed us around and gave us a mini tour of the surrounding area, she was extremely friendly and told us all the local bars and restraunts and fun places for us to visit! It was amazing. The apartment was just lovely too, extremely well kept and clean and tidy.
Review by Subhanu Derrow4 years ago
We used NewYorkStay our first time in NYC a few years ago and had a great time despite a couple of glitches at the beginning (apartment unavailable the night we arrived; very hard to contact the landlord etc). This time it couldn't have gone more smoothly and the landlord left helpful notes and tips for the area, etc. It's so much more fun than staying in an overpriced hotel.
Review by Joscelynne Fontani4 years ago
There was a great level of communication between me, my partner and the guys who helped us at NewYorkStay to ensure we had the best possible experience ever. It was extremely pleasant and the whole process was easy.There was no problems checking in and me and my partner stayed for 4 days. The apartment was lovely and even though I would of liked a bigger kitchen everything else was great.
I had great comfort when I slept in the bedroom and there was plenty of comfortable and luxurious furniture to use and relax on, everything was clean and there was plenty of space apart from the kitchen which was just a tiny bit smaller than I expected but even so it was great! Also a very lovely area of new york. I'll use again.
Review by Houssaye Foukroun4 years ago
We stayed in the Upper East Side at East 65th Street and Madison Avenue a great location for our weeks stay.
We booked with NewYorkStay after seeing the reviews on Trustpilot. I guessed a company with a 9/10 must be OK.
On ringing, I got answered right away, no answering machine or electronic voice recording, straight through to a real person.
Chandra was amazing and ever so helpful. We have been to NewYork a few times so knew where we wanted to stay. Chandra got us a few options for our dates and knew each apartment well having viewed them all personally.
Booking was easy and Chandra confirmed everything within minutes.
I really recommend this company for their customer service. They treat the customer as KING.
The apartment was great. Simply perfect for us and a pleasure to stay in.
All went as planned and would use NewYorkStay again for our next NewYork visit.
Review by SantisandKisin Lescieux4 years ago
Staying in this beautiful apartment in a great location made our stay in NYC very special. The apartment is big, clean and extremely conveniently located. The owner, Larry met us and was very helpful explaining the area to us. When we come back to NYC this is where we will stay again.
Review by Nili4 years ago
We were extremely happy with our experience with New York Stay Apartments. Prior to the final reservation, Chandra was extremely helpful offering us a variety of options and doing a significant amount of research to find and recommend the right apartment for us.
In the end, we booked a charming and interesting apartment in the Lower East Side in easy walking distance to subways, Orchard Street, Chinatown, Little Italy and a huge range of restaurants, bars, cafes, and other places of interest. Everything worked perfectly for us! The owner of the apartment was a great host. The arrival process went without a hitch. We were met by Marlon who let us in and gave us the run-down on the apartment. The apartment was perfect. We really enjoyed the unique and interesting decor. We were completely comfortable there and have no complaints whatsoever.
We had a couple of issues with the internet but the owner responded promptly to our emails and did everything he could to resolve the problems.
It turned out to be a perfect place to stay in New York where we could celebrate our daughter’s 30th birthday. She and her two friends who stayed with us absolutely loved the apartment. They all loved the location location too.
We were delighted with everything. The service offered by New York Stays was just fantastic. Next time we come to New York, they will be the first people we contact to arrange accommodation.
Review by Evertec TwistedSista4 years ago
Just a quick message to say we had a ball staying in the property
"3 Bedroom Loft in Downtown - Key 666" which we booked through yourselves.
We booked with you guys after getting excellent customer service attention on your live ask question help desk which was fantastic and on the phone with your very friendly and talkative Chandra who talked us through the booking process while on the phone.
On arrival, all went as planned, the host was wonderful and is such a cool guy, showed us the ropes and told us all about the local area and places to visit in Chinatown/Lower East Side and all around Allen Street and Forsyth Street where we were staying.
The apartment (ID 666) on your site is simply perfect for a small group or a few couples like ourselves. Location is perfect, roof terrace had fantastic views but to cold at this time of year to really enjoy, but we got some excellent photos from it.
Decor in the apartment was amazing, real own world charm (some folk may hate). Beds very comfortable and both bathroom modern and clean.
All in all an excellent stay. Would highly recommend it to others.
Review by AlaskaChick4 years ago
I am extremely pleased with the level of professionalism and politeness given by NewYorkStay.com's staff. I recently used NewYorkStay to book an apartment for a business trip and I wanted to ask a few pre-purchase questions and the customer support was perfect and sorted all of my questions straight away with honest and polite answers. Absolutely perfect, I'll definitely be using NewYorkStay again and recommending them to my friends and colleagues.
The apartment was just lovely too, beautifully painted and maintained. Just beautiful. I don't regret using NewYorkStay for my apartment, not one bit. Our key-holder was extremely friendly and we had a lovely talk before I settled in to the apartment. I highly recommend them.
Review by Damtew Quickenton4 years ago
NewYorkStay.com is an extremely effective way of booking an apartment for a trip, the site is well laid out and easy to navigate through to choose the variables for our apartment. I'm extremely pleased with the service I was offered and I thought it was extremely professional! Everything worked out well and I would definitely use them in the near future for the next time I need an apartment to stay at in New York. I stayed there for an extended weekend and I just loved the apartment, it was so clean and fresh and it even smelled great. I've recommended this to a few of my business colleagues too.
Review by Herish5 years ago
Booking from Overseas can be a little nervy but NewYorkStay were fantastic with wonderful communication between them, the owner and myself. The place we stayed was amazing and we will definitely be staying there again when we come back in the near future. This is a brilliant service and easy to search for many different properties in New York City. I would highly recommend this company.
Review by Dunder5 years ago
Had a great booking experience with Chandra, and a good check in experience with Marlon. We stayed 5 nights at an apt in the heart of Little Italy on Mulberry St. Although advertised as a 3 bdrm, it's actually a 2 bdrm with a 3rd bed partitioned by bookcases in the living room, and a pull out sofa bed. This was not ideal or what we expected - the two people staying in that bed got little sleep due to the noise and lights from the living area. The other two bedrooms were quiet and fairly comfortable with portable heaters keeping it very cozy. The kitchen was well stocked with dishes, but needed a microwave and/or pots & baking dishes. There was no way to heat leftovers except with a frying pan. The full size fridge, gas stove and two full sinks were nice, though. We also enjoyed the large dining table, and lots of room to spread out in the large living room. Being right above several excellent Italian restaurants was wonderful, and made late night dining possible. The closest subway are about 4-6 blocks away - green and yellow lines, and they took us just about anywhere we wanted to go in uptown, downtown or midtown. We took the J train from the same stop out to the JFK Airtrain very inexpensively (although the whole trip took about 1.5 hours). Overall, I'd recommend it for the proximity to Soho, Little Italy and Chinatown, but think carefully about the bedroom placing (bring earplugs and sleep masks for the front room). Hopefully the owners will consider building a 3rd bedroom in the large dining space back by the other two rooms to make a real 3rd bdrm.
Review by Charlt6 years ago
We had a great time in new York!
So much to see and do! In terms of feedback - The apartment was in a great location and the beds were very comfortable! Our experience with New York Stay was excellent. Could not have been a better experience. The agents we talked with really knew what they were doing and catered to out exact needs. The rooms we had were Clean, spacious and beautifully designed. I am so happy i chose them to help!
I’d have no hesitation in using New York Stay again in the future. I have told all my friends and this is a truly spectacular company.
Review by Corneliu Schrader6 years ago
everything was good, the owner of this flat was kindly and always at disposition, despite we arrived just few hours before sandy storm passed.
The appartament is small but very nice and comfortable, the bed can be raised so you can have more space available, but we preferred to leave it down, the appartament still pretty spacious!
is in the heart of chelsea, just 200 meters from subway and Chelsea market!
Also the NewYorkStay agency was very professional and we felt very well to had booked with them!!!
Review by Kbot Satarvandi6 years ago
New York Stay website was an easy way to find the ideal accomodation. I always received quick responses from the 24 hour team. The booking system was a very easy process. Contact with both New York Stay and property manager was re-assuring. I received many emails with info on the apartment and info on the city. The personal touch of going back and forth with Melissa made it so much easier. Payment was secure. Had the best trip to New York thanks to all to then above
Review by Rayhannah7 years ago
Our family have just returned from our 10 night stay in New York and we booked using NewYork Stay web site. We just wan to tell others of the customer service we received from them, their Melissa went above and beyond the call of duty . From the moment we contacted them we were treated to an amazing personal service.
All our mails were replied to instantly and Melissa calle dus several times to update us on the property we had booked .
We cannot recommend her and New York stay enough.
Review by Mdaw7 years ago
Having the freedom of your own place is a great feeling when exploring New York. It was our first time to the city and after a week of visiting all the sites we didn't want to leave.
The staff at NewYorkStay also made our life much eaiser. I was worried that we wouldn't have the same access to tourist info by being in an apartment but the online help system meant that advice was literally one click away. Melissa gave us some fantasitc advice about things to do and places to eat. In fact, her recommendation for a lunch spot was easily the best lunch we had while in NY.
Absolutely thrilled with this service and I know that if I ever return to New York I will be using NewYorkStay to find my accommodation!
Review by Syazwan Oskof7 years ago
We decided to book an apartment for our extended stay in New York. It was just the best thing we did as we had heaps of room. Our apartment was new, clean and reasonably priced for the size - 2 bedroom, 2 bathroom. The staff at New York Stay were extremely helpful and very trustworthy. To be honest I was a little reluctant to send large amounts of money to a company I had not heard of in another country. I will be using them for our next visit to New York.
Review by Steren7 years ago
It was easy to get in contact, with NewYorkStay, both by phone and email. Workes fine with payment, keys, everything. The apartment was totally ok. NewYorkStay were the only ones that could offer us a three room apt for a week w short notice, didn't find anything on airbnb, craigslist et cetera.
Only reason I don't give five star is the fact that renting short term is illegal in NYC, and therefore the whole business is a bit strange. We had a visit by the police, a bit scary, but they let us stay.
Review by Myungkyung7 years ago
We were very happy with NewYorkStay.com's handling of every inquiry we made regarding our stay in new York. The accommodation was great and even though there was a problem, their professional handling of the situation ensured that it was rectified in a timely manner. Just the fact that we were able to contact them and get a response so quickly was comforting.
I have highly recommended NewYorkStay.com to many of my colleagues.
Review by Ronotta7 years ago
My experience dealing with New york Stay was excellent from start to finish. The booking process was simple and the apartment was exactly as advertised . Even when the number of people in my group changed 2 weeks after booking, the customer service support team were very efficient and friendly in helping me book a bigger place without any problems.
I will certainly use the site again and recommend it to my friends.