Was well worth the money!
We were a group of five friends who purchased our sightseeing passes online. We bought the package that included the hop on hop off bus tours and five attractions. We had some very informative tour guides and took every tour they offered. It was great for a first timer to NYC as we got to see so much of the city that we probably would not have seen orherwise.....but one of the absolute highlights of our tours was our guide Darryl, who we were fortunate enough to get on the uptown tour. He kept us informed and entertained for the entire trip..we didn't want to get off his bus. THANK YOU DARRYL!
Review by Esterina1 year ago
Ordered tickets online but never received them and never got reimbursed. Very poor service and no reaction at all by their customer service team. Watch out this is not trustworthy website and company!!!
Review by Haizhou1 year ago
My cousin recommended this service but I was very dissapointed, they rush you through notable sights so you visit as much as you can in one day...
Review by Mevlyde Gobey2 years ago
Visiting NYC for New Year’s Eve was a special vacation for our family. After choosing Gray Line to show our family around NYC, we found ourselves stranded near Brooklyn- 1 1/2 hour walk away from our hotel! We purchased over $300 for the tour for the day, we were told the tour ran until 11 PM. At 7:00 PM, our family, as well as 25 other people were left at a bus stop with no way back to our hotel. After calling for over 30 minutes for someone to come pick us up (we were promised in the first 2 phone calls they were sending a bus; which never came) and speaking to their management team, we were finally told by management that they were not running anymore buses and we would have to find our way back to our hotel. The most horrific part of this endeavor was the lack of regard for the safety of their guests. There is nothing more uncomfortable than being in a state you've never been to, forced to find a way back to a hotel in the dark and our only choice was $90.00 for a taxi or the NYC Subway- unacceptable. Think twice before choosing this tour.
Review by Deletta Khliefat2 years ago
A good tour of NYC taking in many sights. Most of the tour was in the comfort of a mini bus. The river tour was excellent and a good way of seeing Liberty Island although we didn't stop there. The lunch stop was fairly rushed though as the guide was keen to show us some extra sights that he thought would be of interest. We chose to do the Top of the Rock later in the week as the ticket was valid for a month. I would definitely recommend this tour.
Review by LKays Leape2 years ago
took family to see sights of the BIG APPLE, long waits till bus arrived,long wait to get tickets that were purchased a month earlier. tour guard could not be heard, since i need hearing aids to hear - ear plugs to listen to guide was useless for me and two other guests. never again on gray lines.
Review by Rinas2 years ago
the only thing was that the lines were too long
Review by MrJonblink2 years ago
The package deals are great, and the options given of the locations you can visit are great too.
Review by Schrage Gensel2 years ago
A 12 hour journey from Times Square. The tour touched on all the major landmarks providing adequate times at each spot.
There were grumbles from other passengers about not stopping and driving by some Washington DC landmarks but with just a day, book a longer tour or stay in the area for a few days.
Great tour leader, humorous and accommodating.
Review by Pecunia Saud2 years ago
We booked the Combo tour, inclusive of Hop on hop off bus and ferry, Empire state and 911 tribute that was on offer at half price.
The bus was slow at times, but expected in NYC. The ferry was great and no problems with the add-ons. Well worth the money.
Review by Zhouchuan2 years ago
The hop on hop off bus is great for getting around NYC. The Brooklyn Tour was great specifically due to our guide. The only drawback is a poor sound system on the bus which means you miss some of the commentary. As a side note, we were given free passes for Via a shared ride service. Thank goodness it was free because we couldn't get it to work.
Review by Gumar2 years ago
The best way to travel NYC and get a good tour of everything! With the unlimited hop on/off stops in Downtown, Uptown, the Bronx, Brooklyn, and even water taxi tour of the riverfront and Statue of Liberty, there's no better way to go. Recommended for families with littles and older people that have trouble getting around. This was my second time to use Grayline double decker red buses in NYC and would do it again.
Review by Zandvoortseoudijzerboer2 years ago
Worst ever tour,,,terrible tour guide
Upon departing bus at end of tour, the driver was shoving the tip bucket in everyones face.
Always tip but not that time...!
Review by Bakrimom2 years ago
On this occasion I have to give an opinion, I don't usually, majority of the times I'm happy with the tours. Last year we had a brilliant tour guide for the downtown tour.
This year however was a completely different story, the lady that was the tour guide for our uptown tour was, well she was just completely rude and very unprofessional. Hitting the back of my wifes chair with the her microphone was the one that did it for me, the reason for this was that our 2 year old was making a little noise and she could concentrate on what she was saying. There were other things that she did but it was just a very bad experience on this particular tour.
Review by Surabhi2 years ago
Was a bit surprised at the delay in getting into the sites
Review by Babu Guertler2 years ago
It was really great! Thank´s°! We´re looking forward visiting NY again! You´re recomended!
Review by Lemonie2 years ago
So I booked this tour for my mother's first visit to NY since she uses a cane and can't walk a great deal, I thought this would be easier and she could see everything there is....not so true. The stop and start locations are confusing. For some reason, we had to walk a mile from the end of one tour to the start, although they're supposed to be a loop. When you get on a tour that's starting, they make you wait until the bus is full until it leaves. Very annoying.
One of the tour guides was so annoying, he thought he was the greatest thing but all he was doing was just yelling the entire time. That's not entertainment.
At one of the Central Park stops, we ended up waiting over 45minutes for the next bus. During this time, we saw 2,3, and 4 of the competitor buses at the stop we were waiting. After calling the company to complain, we were told there would be another one along in 20minutes, so, I bribed another bus company to take us. Ridiculous. I actually had to pay another bus to do their job. Needless to say, I would not recommend this tour to anyone. Use the other 2 big companies.
Review by Tyronereclosado2 years ago
We bought our tickets online for the Freestyle pass which turned out to be better value than we could ever imagine. Three days hop on hop off bus & ferry plus 3 attraction tickets. We then got free comedy store tickets & a free ticket for Ripleys believe it not all for $114. Saved a lot of cash.
Review by Arnautovic2 years ago
I am commuting since 2002 to 2012 but first time can view NYC real great way to know the city -not only out of city people I suggest each and every person want to travel by gray line. specially with 5 or 7 attraction ticket- take maximum 3 days trip in bus you know so many things I can say specially local stay in bus from start to end each hour enjoy differently.
Most basic suggestion seat on top only left side.
Review by KandB Tavsen2 years ago
overall I can recommend Newyorksightseeing, they really cover a lot of places, price is fair, frequency often, even ferry included and most of the tour guides did know a lot and were helpful.
Review by Hefina2 years ago
coupons printed on paper, so we accumulated lots stapled on the map (brouchure). Could not be better (if ID photo is required) to print on an individual card with photo on it?
Drivers did not care what coupons they were removing so unexpectedly we lost ( as we handed all to them to remove the coupons allocated for each tour), the visit to top of the rock x 2 people and we were not allowed to go inside
Nitgh tour on 27th Oct a total disaster, guide could not speak an English word at all. I doubt we did the whole tour as it was pouring and took exactly 2 hours as scheduled and under this weather conditions+ traffic jams is not logical to have made it in such a exact time
Buses upper decker partially covered
Review by MichaelandLinda2 years ago
Overall, I am extremely unsatisfied with this service and would not recommend it to anyone. There were VERY serious safety concerns (amongst other things), as the bus driver was completely distracted and not paying attention to the road. We booked a round trip “flex” trip from NYC Port Authority to Woodbury Commons Shopping Mall. We booked the flex because there were multiple departure and return times to choose from. You simply show up and hop on the bus- or so I thought. This was my experience:
First, upon paying online, the confirmation email says I had to go to the Times Sq Visitor Center to redeem it and get an actual print out of our ticket. You can’t just show up at the bus with the email. I went 7 blocks uptown to the Times Sq Visitor Center (just as the confirmation email instructed) prior to our 830am departure. Then I trekked back downtown in the cold to the Port Authority pick up location. When i got to Port Authority, I discovered there was a Visitor Center there. So I went to Times Sq for nothing. The confirmation email didn’t say anything about a Port Auth Visitor Center. I went to the bus gate 30 min early but there was a jam packed line of people waiting for the same bus. I was the last one to get on and everyone behind me had to wait 1 hour for the next bus. I had to sit away from my companion. I wish I had been warned that there was only one bus and we should arrive 1-1.5hrs early to stand in line.
Here’s the worst part. I sat near the front of the bus with full view of the driver. As we drove out of Port Authority and into New Jersey, the bus driver started counting and reading tickets he collected while driving us on the highway! His hands were at the top of the steering wheel, and he was thumbing through each ticket, reading them, and sorting them. The bus even started straddling the lane lines on the highway! He did this for about 10 minutes. Then he opened an envelope and started bending it and fiddling around with it and putting some of the tickets inside. The heel of his R palm was on the steering wheel, and the L hand was holding the envelope and he was inserting tickets with his R fingers. The bus swerved and everyone sitting near the front was looking at each other and saying they were nervous. One lady finally asked him, “Sir, would you like me to help you count those so you can concentrate on driving this bus?” At that point, he became aware that everyone was watching him and he put the tickets and the envelope away. I wish I took a picture of it. Talk about distracted driving!
We were thankful to make it there without getting in an accident. At Woodbury Commons, the 2:02pm flex pickup time, the line was about 60 people. We got in line at 1:35pm. We were freezing cold. The bus arrived very late around 2:30pm. There was no one there to tell us what the status was, or where the next bus was. There was one bus driver parked far away and someone asked him where the bus was and he said he didn’t know, and it wasn’t him. He then ignored us, and turned and continued to talk to his friend. We inquired with the Mall Information Center, who didn’t know anything. A few people standing in line called the Grayline/Shortline 800 number listed on the ticket but the office was closed on Saturdays. Someone managed to get through to a receptionist who put her on hold and told her she would check. The receptionist never got back on the phone. We were all FREEZING and were standing in line waiting for a bus that was 30 min late and no one was there to tell us what the status was.
6 of us standing in line became were so frustrated, we all jumped in a cab and split the $150 fare back to Port Authority. I will never take this bus service again. What a waste of money.
Review by Saintlee Øgård2 years ago
Great Value for Money relation, must to do in NYC
Review by Nicj2 years ago
Everything was great! The guy who gave the tour had great info. Although the audio system wasn't working at the beginning.
Review by OzCroc Allica2 years ago
I thoroughly planned our NYC trip on line, including the Grey Line Tour. Every other booked activity (long term parking, shuttle, hotel, restaurants, 911 museum, statue of liberty/ellis island, etc., etc. were perfect. Grey Line - "not so much". As noted in other reviews - the voucher you get on line is useless. You still have to go to one of the offices and stand in a long, hot, loud line. No one will give you any information unless you stand in line. Then, the tours I planned to take were impossible to take as the timing of the tours was NO WHERE TO BE FOUND!!! That was only the beginning. We finally got a tour only to be told that the "hop on-hop off" we read about and expected is not true! We had to get off after 1 stop, stand in line again, and get another tour bus. Our guide was beyond terrible. This was not my first time in NYC nor my first tour. I could have given a better tour. He talked with folks about nothing...let us know what it is like to be a sub teacher, and asked everyone about their life. I did not care!! I wanted a tour. Then at the end he was rude about getting a tip and when I did not leave one, he just about yelled at me. I would never recommend Grey LIne tours in NYC. Customer service, ticketing, information on times of tours, etc. are non existent. This is the second review I wrote about this and I never got a response to the first. Find another bus tour...it can't be worse than Grey Line!