Unacceptable service. Never, ever, use this company.
Review by Nodogg Derrow1 year ago
Received a bill remainder with a 281kr additional fee without receiving the actual bill and bill details in any form(mail, email, e-box). Contacted (both phone and email) Newsec without any luck as the Newsec employees does not seem to understand what I am talking about...
Very surprised by the poor customer experience from Newsec.
Review by Chitkasam1 year ago
My nightmare experience with Datea is in three parts. I rented an apartment in Central Park, Nordhavn in August 2016. I was the first tenant in the apartment in this new development. Immediately there were ventilation and overheating issues which were reported many times but like another reviewer has mentioned, DATEA were slow to respond and even then the problem was never resolved. We- the various tenants, were the ones feeling like idiots for having raised it in the first place. The noise was really intrusive, and the average temperature was uncomfortably warm. You could not leave the windows open due to the noise of the construction outside. Eventually I wrote to the CEO Fleming Englehardt, of DATEA and only then began to get attention. This was a shared problem with many of the tenants to the point it was the #1 topic on our shared Facebook account. It was the tenants who were actively working together that eventually got the problem partly resolved.
The second issue was that although I lived alone, and was there for only 7 months, I had to forfeit 33,481kr of my deposit to paint (mostly because of the aforementioned ventilation problem) and a "light sanding" of the floors. That amounts to 80% of my deposit. And for those of you unaware, you have to leave the apartment two weeks before the end of your contract so that DATEA can undertake unnecessary work which you pay for while also paying rent for those two weeks. Think about that for a while. I complained bitterly all the way up to the top but to no avail. This is a blatant rip off at the highest corporate levels, and clearly part of their business model. I maintained the apartment absolutely impeccably.
Finally, it took several weeks to get what little of my deposit back. Customer service as terrible, and rarely had the same person dealing with me. I should add that DATEA also grossly over-estimated my utilities to the point where I was (eventually) refunded 65% of my electric and water bill. They made some excuse about averages - I call it incompetence.
I would not recommend using Datea under any circumstances. They are incompetent, uncaring, and completely lack customer understanding. If you must, take hundreds of pictures, and do not sign the indflyttningsrapport until you are completely satisfied.
I wonder how long before Datea responds this time?
Review by Shroomy1 year ago
Received a 'surprise' moving out bill of 18k after having settled all payments, which upon checking in, was found to be a 'mistake'; falling on the customer to ensure bills are correct.
Newsec Datea lack thorough checks and fail to send any payment breakdowns until requested; yet again falling on the customer to do the checking.
This is not the first time we have received bills without any clarification or breakdown.
Review by Gordo Uzomechina1 year ago
Horrible, amateur, ...a joke...stay away if you are clever
Review by Bluemisha2 years ago
[Note to reader: The way they handled my initial complaint, below the line break, is perhaps more indicative of the way they operate, and how the mishandle consumer relations, so you might want to skip the first section which concerns more the specifics of our issue with them. I have tried to be more measured and objective in the second part also]
A truly terrible 'service' company. Not only rude (cancerous) staff, but also unbelievably incompetent. This turns out to be an impregnable set of defences when it comes to trying to get refunded for a 'late' payment penalty:
Two erroneous bills arrive by post, which both suggests that they have our details in their system correctly and are administratively disorganised and chaotic. Then, they claim to have sent a correct bill which is never received (it's not even just late, in that we receive it later - it literally does not exist). Then, having extorted a late fee from the automated payment system we set up afterwards, they place the blame on the postal service for note delivering the bill when we draw our attention to this. The blame on the postal service is obviously unfair, since we receive their bills in the past (not to mention everything else that has been sent to us at our address).
Since theirs is the only postal item to date which has not materialised, and since they have a track record of administrative misadventures, it would appear that the onus is upon them to show that they had actually sent it in the first place in order to extract a late fee from us. Otherwise, they essentially require us to pay a bill on time, but one that that that never arrived. All this in the midst of an atmosphere of general chaos and confusion where we were billed erroneously by post which did arrive from Datea, but which we were not liable for and which we did not need to pay. What a mess - can we be the only ones on the receiving end of their organisational disarray?
To add to all of this, not a single person in the company was available who could speak English to us about this on the phone. I have no idea how large a company DATEA is, but in this day and age, in Denmark, this is mildly farcical were it not for the manner in which this foreclosed our ability to address this simple matter. For some reason, Tove was able to converse in English in general, but was somehow was critically incapable of trying to solve our problem in the same language which she was speaking a moment before. Instead, because of her refusal to even try (literally just try) to talk about the problem, we have spent much time writing back and forth to address the situation. If we could bill Datea for our professional time spent on this matter, which arose from their incompetence, they would owe us much more than we purportedly owe them.
This is truly exceptional, peerless incompetence that needs to be experienced to be believed. I, for one, did not believe such organisations could tolerate such confusion and still somehow survive in the market.
After the reply you see from Jan, a head of section overseeing our ordinary contact got in touch. In essence, he repeated flawlessly the mistakes of his subordinate made so we had to go through the whole process of explaining the situation again.
Fundamentally, they still asserted that the late fee for the bill which we never received was not paid (perhaps inspired by Kafka?). This was never resolved at any stage.
After explaining, again, in detail the nature of the problem, Ashkan writes back. Stating the law requires the payment of debts (which I find both mildly abrasive and bluntly obvious, as I happen to be a law professor), he asserts that they are in the right for charging this late fee. But, and here is the clincher, he is willing (by his gracious generosity?) to waive and refund this late charge - all this despite his legal right to charge it. To seal the case closed, he orders me to remove this very post because it no longer applies.
While the mistake was clearly with Datea (they made two mistakes before this saga started in earnest), unless it was in fact the fault of the postal service (which I find exceedingly improbable), they never once apologised or accepted fault. This, I find, is more important than the monetary reimbursement (which is, in fact minor - it was for the principle of not paying a penalty for a mistake which we never made which made us pursued this).
While apologies are often as valuable as the refund to the recipient (and is literally free to boot), there is the more vital signal of accepting that Datea had made a mistake. Accepting fault is both a sign of humility and the first step in the struggle for improvement. In this sense, their outright refusal to apologise or accept fault is deeply disconcerting: there is no desire to learn from previous mistakes, no impulse to improve customer relations, and no sign of exploring the root causes of the causes of the problem. At no point does Ashkan actually apologise or admit fault. Nor does he suggest that this would not happen again in the future.
What I find especially repugnant is the idea that the refund comes from his discretion - that he makes an exception for our situation. In effect, he still asserts that we made a mistake, but through his 'good graces' he finds it in his heart to pardon our mistake. This is not restitution, but insult.
This was only topped by the fact that he 'suggested' that I revoke this post because it is no longer valid. Again, it is not the outcome (the erroneously charged late fee) that is the source of the grievance here but rather the process of how we got here. So he could not be more wrong in having 'solved' the problem. His manner and approach merely exacerbated it.
So, in a narrow sense yes, the case is closed as we got the money Datea wrongly took from us back. But no, there is neither satisfaction nor a suggestion that this type of really basic mistake would not be repeated in the future. As such the whole process leaves a bitter taste.
My sincere advice would be to avoid attempting to deal with Datea, and to take your business elsewhere if you have a choice. (I am considering petitioning our housing group to reconsider Datea, as a result of its incompetence and the way it handles consumer relations).
Review by Jaws3 years ago
I've moved into a new apartment in Central-park building (Nordhavn) at 1st July 2016. Soon after moving in there appeared some noise from ventilation in the kitchen/living room area. It's actually very loud and annoying and does not let you relax in your own home. I've never heard noises like that in any new apartments. So apparently there is something wrong with the ventilation system (when I moved in there were no such noise). I reported that problem to the administrator and the same day I was told that technicians checked it and said there is nothing wrong there and nothing could be done. Nobody even bothered to go to the apartment and check the problem. So they just ignore the problem.
I regret very much renting an apartment from datea. I would advice everybody to STAY AWAY from their services. You better spend some more time looking for something else, but save a lot of stress in the end.
Review by Rete3 years ago
I rented an apartment in Copenhagen through DATEA for 5 months. I'm still waiting for my deposit to be paid back - almost 9 weeks after leaving the apartment. I know for a fact that new tenants moved in, 2 weeks after I moved out.
They administrate so many properties in Copenhagen, that its difficult to avoid them, but I know I would have been totally screwed, (as opposed to mildly screwed) if I hadn't done the following when moving in:-
1. Spend as much time as you need taking pictures and documenting (in your own format) every tiny thing wrong with the apartment. Do not move any of your personal items into the apartment until you have done this. Even if you have 200 pictures, save them, back them up and save them again. Then send them to DATEA. (If I didn't do this, I think I would have lost kr.10,000+ due to DATEA trying to blame me for some things.
2. If you do not agree with the indflyttningsrapport, do not sign it. Make sure to read and clearly clarify the definitions of nyistandset, fremgår nyt, brugt. When you move in, they will try to make out that everything is perfect - and then when you move out, they will be very quick in pointing out that nothing is perfect (and charge you for it).
3. Accept the fact that they will talk to you like a child or a crazy paranoid person during this process. Bullying and belittling is a strategy to get you to accept what they say. Its rubbish, so stick to your guns!
4. Become a member of LLO (it costs kr.700 ish) but you have piece of mind that someone will help you if you have problems - and if necessary, legally fight your case.
This is the best advise I can give. Its a very frustrating process - as is anything when you deal with cheats, but if you go into the process with this in mind, at least you will be prepared.
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