Item not as described. Arrived with 2 panels missing off the front bottom part of the washing machine, residue in the middle compartment of the draw (used-2nd hand) and a damaged panel at the corner. I shall not be buying from this company again, we were completely unaware that the item would be in such a bad state. I wouldn’t of bought it at half of the price I paid (£649). Not impressed at all, it’s also cost me a plumbers bill!
Review by DLHacker3 weeks ago
Excellent customer service, I bought a heat pump dryer for half the RRP, the delivery was swift considering my location, as a refurbished item I was surprised about the condition, it was clean with hardly a mark on it, unfortunately the dryer itself did not work although after one call this was rectified with a new ( and superior product) on its way, on delivery of my new dryer I can not see a single mark on it, it’s like brand new and works brilliantly.
Review by Irwantoro2 months ago
Superb saving on a brand new Neff built in appliance. Order was processed efficiently, and delivery experience was the same. I would consider New Life Appliances again for my next purchase.
Review by Orspine Marcheselli3 months ago
I purchased a fridge that was not in the condition they described on their site, the delivery men said getting the fridge to the kitchen was not their job so they left in the hallway. After finally getting them to agree to return it they took weeks to collect it, leaving it blocking my hallway.
I was promised a refund on the same day it was collected, it has been over three weeks since then and still no refund. Every time I call I get a different version of "we have refunded it today, you should get it by tomorrow". Three weeks and I'm still getting this same story.
Today I spoke to a very rude person called Mayur who didn't have my account information, when I asked him to get it so we could find out why I still have not been refunded he said he can't get my account information until tomorrow because he's busy in the warehouse? I called their customer service line and they can't help because they're working in the warehouse?
Avoid at all costs! Prices seem slightly cheaper but the refurbished items are nowhere near usable, the fridge they sent me was filthy inside, even the area in which water is filtered through was filthy.
Review by Sleeze Derrow3 months ago
I bought a larder fridge from Newlifeappliances and when it arrived I saw I had mistakenly ordered the wrong size. When I explained my mistake to Newlifeappliances they couldn't have been more friendly helpful. They accepted it back and helped me to choose a model that would fit. This meant waiting a week longer but as promised they contacted me by phone as soon as they had their next consignment of larder fridges came in. It makes a welcome change to have a real person answering the phone instead of having to press 6 buttons to get an automated voice telling you to go to a website!
I highly recommend Newlifeappliances for their customer service and competitive prices on quality brand name goods.
Review by Qui3 months ago
After checking they delivered to central Scotland, I placed order. Then get told I wouldn’t get my order after all due to undeliverable location. But yet their own site states different. So if they can’t get that right then doubtful they be able to sort out an order or if they even have stock they say they have.
Emailed them for explanation of the decision but as yet been ignored. Not very professional what so ever.
Review by SaiTrEx4 months ago
No problems, good service
Review by Civan4 months ago
Worst delivery guy in history, never using again
Review by Bafford4 months ago
Genuine reviewer. I do not normally write reviews and do so on this occasion only because my experience with this company has been very different to some others on this site.
I recently ordered a new Neff hob from NewLife because of the huge discount available. This was delivered by two very polite chaps a few days later, who could not have been more helpful. Although I took a cursory look at the hob, I believed all was OK and contacted my gas fitter to pop along and fit this thing.
When he attempted to so do he immediately observed that one corner of the mounting bezel had been bent and refused to continue with the installation.
So, one thing to learn - if you sign for a package make sure you mark the form Unchecked or actually unpack and check properly! I had not and assumed that I would have a major hassle in returning this item.
In the event, NewLife could not have been more helpful. They kept me informed at all stages of the procedure, arranged for a courier to pick up the parcel at an agreed date and time, then refunded all monies upon return.
I could not ask for more, would not hesitate to use this supplier again and am happy to recommend to others.
Review by Abdulhadi4 months ago
Product ok but arrived way out off the time slot given, probably not your problem but had no notice!!
Review by Jeffreydu4 months ago
Worst service " they worse management system in place trading standard is going be alert " .dont not buy anything from this company " waste your money in Bin "
Review by Jarman5 months ago
Was really pleased with New Life Appliances and their delivery company.
The appliance was the cheapest by far even when cost of delivery was factored in. The delivery company was equally good providing accurate information and options on the delivery time. The two guys who delivered the appliance were fantastic and (unusually) offered to unwrap and to dispose of the packing.
When opened, a part for fitting the appliance was missing but a quick phone call to Mitch secured the missing part with confirmation being received by email within 30 minutes. If I say I made the phone call at 4:45 then you can see they go the extra mile.
Review by JGuild Varjopuro5 months ago
A good honest company that does not deliver north of Edinburgh.
Review by Raheen5 months ago
Good price, helpful on phone, good delivery and on time.Will use again.thank you.
Review by Hollyjmills Wheatbrook6 months ago
Purchased a Zanussi Integrated Fridge Freezer which was advertised as brand new via Amazon. The fridge freezer was at least £100 cheaper than everywhere else. I was expecting a may be returned/unwanted and not in original packaging BUT no it was a brand new fridge/freezer still in its original packaging which in its history was ordered through John Lewis and which the customer must have cancelled. The fridge freezer arrived on time as promised, the delivery drivers were very polite and brought it into the kitchen. The invoice that came with the delivery got stuck with sticky tape and could not be read. So I e mailed New Life Appliances and within 20 minutes a duplicate copy was emailed to me.
One happy customer.
A very happy customer.
Review by CodeMike Coune6 months ago
Great communication, used the web chat and called me back in 10 mins to answer all my questions. Great prices and fast delivery. I would recommend them as they are open and honest.
Review by Fareedat7 months ago
Last November I purchased a Neff oven for £529.
It was well packaged and I checked it externally but left it in the packaging awaiting my new kitchen.
Last month I got it out to install it and found that it appeared used internally and the door mechanism was broken inside - so basically useless.
I asked for a refund and was told no as I had left it too long.
I can accept that I should have done this sooner but I trusted them.
I asked for it to be fixed as it came with a years warranty.
I have emailed several times and am simply now being ignored.
Review by Dynamite8 months ago
Have only received half of my order
Review by Jacry Braga9 months ago
excellant customer service fast delivery and competitive prices
Review by Noviana9 months ago
The best price I could find with excellent service. Happy days.
Review by Bendross9 months ago
Washing machine ordered over a week ago and no contact from newlife other than thank you for the order and ‘please tell us how well we’ve done,’ web site claims delivery in 3-5 days. I’m about to cancel the order and go elsewhere, i’d advise you to do the same. This organisation is a joke.
Update - despite the reply below, notifications of despatch did not arrive, either by phone or email, when i complained via phone they agreed to look into it and the washing machine arrived just after, at the correct time and date, delivery men very helpful. One of the feet was missing but after a phone call to newlife a replacement arrived in the post 3 days later.
All conversations with newlife were polite on both sides.
I have changed the title of this from ‘dreadful to ‘not very good’
Review by Merena10 months ago
I am very happy with my AEG condenser tumble dryer and with the service provided by Newlifeappliances. Mayur was very helpful putting me in touch with the delivery company. It was delivered very quickly and efficiently.
Review by Maitraya10 months ago
Oven as described. Very pleased with our purchase and service.