Hi Ben, I just wanted to sincerely thank you for your guidance in assisting us choose our Sanden Heat Pump unit. Every step in the process has been professional, accurate and attentive. In reference to the Sanden unit - We couldn't be happier - very impressed with the quality of the unit, how quiet it is and of course the overall cost saving it delivers. Happy for any of your perspective customers to call me if they require further validation. Congrats again on the arrival of your little Daughter. Kind regards Chris & Melissa
Review by Saudra4 months ago
The interaction with staff and installers was totally professional and the heat pump exceeds our expectation. Ben and his team were quick and did a great job. Communication excellent.
Review by Synapse4 months ago
Excellent service from start to finish.
Would highly recommend this company and the installation team to anyone.
Review by Forestine4 months ago
We purchased from Ben because his quotes were not only competitive but were also clear and transparent in all details. Ben was also extremely knowledgeable and was able to confirm the two Sanden units we purchased were correct for our use. We now have an abundance of hot water at the lowest possible cost. Ben also assisted us in solving an installation issue that a third party plumber created. Ben’ skills and knowledge ensure the issue was solved at no cost to us and extremely quickly. Ben went above and beyond in trying to assist in solving and identifying the issue. We are more than pleased with Sanden and even more so with NewGen and would recommend them for all heat pumps and heating systems
Review by JulieJoop4 months ago
Ben and his team delivered what they have promised. Sanden 315L hot water system works well. Professional advice, professional work and competitive pricing. All done promptly with no fuss. Highly recommended.
Review by DisappointedinFL5 months ago
Took time pre-purchase to discuss options and explain in detail - after office hours which was more convenient for us.
Once decision had been made - very quick to arrange delivery and installation at a time that suited us.
Great job, no mess and took all the packaging / old unit away.
Very happy customers here, and the heat-pump is working great and already saving us money. Thank you!
Review by Kovalski Catholic6 months ago
Had a very good experience with NewGen. Lots of detail information was provided helping me understand the economics and function. I was also very happy with the quick turn around on the installation. The quality of workmanship looked very good.
Review by Khaleedah Alimbayev7 months ago
Thankyou for installing the Sanden Heat Pump at my new home. Your service was amazing and I can't wait to try it out and see the benefits for myself.
Review by Garanin Szubinski7 months ago
The quote was competitive. It was installed when promised and they came and checked up a few days later to see if everything was OK. And the Sanden hot water system works well.
Review by Styx Retenaga7 months ago
Very very happy with service from quite to installation
Review by Makke10 months ago
Professional, prompt and friendly. Had all the relevant information, and the results were what I expected and then some. Happy to recommend them.
Review by Satou11 months ago
NewGen Solar was helpful and professional at each phase. Installation was carried out within two days of accepting the quote. After sales service has been good with a small temperature issue addressed by phone on the day it was advised.
Review by Which Gullixson11 months ago
Many reviews have noted high quality installation, quiet running of the Sanden heat pump unit, reliable hot water and so on. Ben was great at handling queries we had just after installation, and again with over-the-phone trouble-shooting nearly 2 years after installation. That gives me some confidence that if anything went wrong, we would get good service.
Review by Thisparalegalneedswine11 months ago
We recently had Ben and the crew at NewGen Solar, install a Sanden Heat Pump HWS to replace our 20yr old storage system.
We have been thrilled with the performance of the unit so far.
Our daily power usage has gone down significantly and we have plenty of hot water for our family of four.
The team at NewGen were extremely professional and I have no hesitation in recommending their services to prospective customers.
Review by Grossy11 months ago
We needed a new HWS in a hurry and NewGen Solar and Heat Pumps organised everything for us. Ben and the installers provided friendly, efficient and personalized service, plus a ride in Ben's Tesla. What more could I ask for. Highly recommended. Anyone for a Sanden heat pump HWS?
Review by Parrwey Tsouros11 months ago
After hearing of and researching Sanden heat pump hot water systems, we contacted NewGen and within a week had the system up and running. Installation only took four hours on the day that it was promised and with minimal interruption to our normal day. Gary and Russell did a great job and Ben followed through with all details as promised.
We are already saving money on the new system compared to the old off-peak electric system that was pulled out. The new system should pay for itself well within the warranty period.
Review by Greeting Maselle1 year ago
We are very happy with NewGen Solar. The new heat pump hot water system is working very well, using far less daily KW hrs than the old electric element heater. The consultation and installation process was very good. Based on our personal experience, we recommend NewGen Solar.
Review by Bafford Hulayyal1 year ago
Fantastic and prompt service from start to finish.
Ben quoted and returned all calls promptly. The install was scheduled for one week later and it went exactly as timed
The install was beautifully done and Russell and Jake were a pleasure to have.
The Sanden unit is whisper quiet and works like a charm.
Overall opinion: 11 out of 10
Review by Quadraspire1 year ago
Professional Installation and very impressed with the efficiency of the system
Review by Maylenis1 year ago
The installation was done so professionally and in such a timely manner and the site left impeccably clean and tidy.The system was fully explained to me and within an hour of my NewGen Solar & heat pump being in operation I had steaming hot water.Ben from NewGen called in later the same day after the installation to check all was well and explained the finer details of my new hot water system and said call any time day or night if any problem's. Service beyond any of my expectations.Wish all business were so thorough and thoughtful.Very Happy Customer Albert Park VIC
Review by Sladenlol1 year ago
Ben and his team are amazing. Absolutely clear and useful information from Ben from my first contact with him, without the hard sell I had experienced from many other suppliers. Now that I have the system successfully installed in our new home I can understand why, the quality speaks for itself, amazing hot water!
The plumbing team arrived on-time, and were professional and friendly. They did a pretty amazing job, and were adaptable and consultative about some site specific challenges that popped up on the day. Same feedback about the electrician that came to activate the system when the plumbers were done, polite, professional and did an amazing job. We were cleaning the house on the install day, and he went so far as to walk the long way around to avoid a freshly mopped floor. It may seem a small thing but it spoke volumes about the fella.
Every interaction I have had with NewGen has been fabulous, from initial inquiry to administration related invoice elements. I cannot rate them highly enough as a supplier, and the Sanden brand Heat Pump system they recommended for us is spectacular, plenty of delightfully hot water for a household of 4 adults.
Thanks Ben and team, you are great!
Review by Tdylgat1 year ago
Ben replied to my email inquiry promptly & recommended the Standen heat pump over my option Stieibel Eltron with electric boost; the latter was thought to suit the installation better as I had not considered wall hanging the Standen pump.
The installation is very neat and with the 315 litre stainless steel tank, provides more than enough water for the 3 of us; albeit I am still getting use to the cooler water at the kitchen due to the regulatory tempering valve.
I am running the unit off peak as a consumer controlled load with interval metering. I have not needed to operate the time clock by-pass switch for additional heating.
This heat pump is amazingly quiet!
Have a 3.8kW PV system on the premium feed in tariff, thus the off peak operation.
Previous HWS was a 21 year old Rheem 4.8kW twin element 420 litre.
Review by Baggie1 year ago
Great experience, super fast installation, was all very easy. thanks.
Review by Anselme Blankenship1 year ago
I was given full details of the working of the system and then notified about when it would be installed. Everything happened like clockwork during the installation and now I have wonderful hot water whenever I need it. Why can't all my life be this easy?!