I am still waiting for my order from last year November. It even had a tracking number and now all of a sudden I can’t get where the product is. I emailed a few times with no response!
Review by Andover2 months ago
I am have 2 order of item. They're don't send and take my money.
Send me the note tracking # . Check # all don't work.
Wait for around 4 months still don't come.
Please don't buy from this website this is scam.
Review by Enquiring3 months ago
It said can detect microwave and TV radiation,but it show 0.00 all the time, I took a picture to show them. They ask me to local store to check, I ask for return, since then,they never response.
Review by Technoz4 months ago
I know there has been a lot of bad reviews for newfrog but I have to give them 5 stars. The delivery only took 11 days and when my order came it was in good condition also I could track my order everyday. Brilliant thankyou.
Review by GreggC4 months ago
I've been using Newfrog for years but no more !
purchased a security camera that arrived faulty -was asked to provide a video of the faulty camera not working when hooked up ,which I did after 3 emails stating that they did not get the video or could not open the video, they said take it to a camera company at my expense to check it. I will not do this at my expense as there is supposed to be a warranty for this equipment , was quite happy to send back but now no response from my Emails. well no surprise ! Do not buy from Newfrog as they do not honour any warranty.
Review by Jesdi5 months ago
The item I ordered in April 2019 did not turn up. I contacted the company a number of times.their standard response was check the tracking number. I did this, right up until the day the tracking number disappeared. When I contacted them about this they said I have to get a certificate from auspost saying the item was not delivered. However because there is now not a tracking number in the system, auspost can't supply that and new frog attitude is no certificate, no refund or replacement. Poor service would never buy anything from them again.
Review by Opticare5 months ago
Purchase + 1 question = 5 weeks of delivery instead of 5 days. After a few times of use, the product (smartwatch) stoped working. On simple question is there any warranty/repair service got all kind of requests, like to send pictures of the smartwatch, after pictures - video became necessary. In the end no answer, no repair, no services.
Review by Daemonn5 months ago
I received my order and it was an EMPTY BOX! The dispute is still going 2 months later still no product or refund. They made promises that they haven't followed through with. But what got me was the message from the messenger:
Hello, Lee it's break time right now, we'll get back to you as soon as possible! WHO SAYS THAT!!
DON'T PURCHASE NOT WORTH IT.
Review by Attersall6 months ago
Formerly "NEWFROG", now "CESDEALS"
BEWARE! STOP! AWFUL! DO NOT!
Am I being clear enough?
I gave it 1 star just because I needed to in order to make this review
Review by Analiza6 months ago
Absolute joke and scam! There service and email responses are appalling and provide no information. They actually asked if I would like to wait longer. They cannot provide tracking information or any information on your package just excuses.
They avoid refunding you by saying it’s almost there when there is no information on the tracking sites, the package has probably never been shipped.
Definitely a scam company, do not buy from here!!!!
Review by MaxCorp Paramio6 months ago
the worst company EVER, paid for an item with tracking as extra charge, fake tracking info, never turned up. had to claim with paypal, do not trust this company at all, as you can see from other reviews.
save yourself the hassle of waiting 3 months for a refund
Review by Robshow6 months ago
They have an issue with their dispatch area where I believe someone is stealing their products.
Heres the issue they don't communicate to the buyer to let them know they have received your order and is processing it or event sending it.
1) Contacted Newfrog via messenger 5 days after the order on 20 May to ask if they received it.
2) They advised it was posted and then I received it 3 days later 28 May.
3) When I received my order I purchased 3 items and they sent 3rd item but it was an EMPTY BOX with NO ORDER.
4) 28 May: I advised New Frog I received an EMPTY BOX. At which I got the we will get back to you. The kept saying so you received the item or not. They couldn't get their head right that they had SENT AN EMPTY BOX.
5) Same day I raised the dispute with PAYPAL
6) which they responded quite quickly we have sent your product please close the dispute. I'm glad i didn't
7) 9 June: Stil no order, It took them 10 days to respond so at that time I escalated the dispute further with PAYPAL.
6) 10 June: The advised they would refund
7) 20 June: NO REFUND: I sent a message that they had not and they said messaged me back with this response:
" HELLO LEE, It's break time right now, we'll get back to you as soon as possible!".
8) 2 issues with this company:
a) This company needs to learn to honour what they advise.
I have a written email stating they would refund and they have not.
I have all the messenger responses as a record of history
I have the PayPal responses as history.
b) The other issue is how you deal with it. This company takes days to respond by days 10 days or more.
9) Heres how this company needs to improve:
1) automated buyer order response advising order received and processing orders
2) advise email when items are sent and how sent.
3) Once a dispute is in request deal with it within 72HOURS
I purchase all sorts of products from China regularly. This is the first BAD BAD CHINESE COMPANY I HAVE EVER COME ACROSS IN MY HISTORY OF ONLINE CHINA PURCHASES.
THE REVIEWS ARE CORRECT FOR THIS COMPANY THEY ARE BAD SO DO NOT PURCHASE.
Since this, I have received 4 items from China from Ali Express and DHGate.
NO WHO TO PURCHASE FROM THIS COMPANY IS A RISK
Review by Youngshin Celovsky6 months ago
DO NOT TRUST THIS COMPANY. DON'T BUY FROM THEM.
I purchased a Huawei laptop with new frog, the price was highly reduced and I have been so stupid not checking the reviews before I ordered. 3 hours after my purchase I still didn't have received an email confirmation, I checked the reviews, got scared and send an email to the company asking for the cancelation of my order. Thank god, I purchased through PayPal, so I called them immediately, explained the situation and they opened a case to hold my money until new frog gives more information to them. After 2 days New Frog answered my email, asking me to CLOSE THE CASE OPENED WITH PAYPAL. IS THAT A JOKE? It has been 4 days I purchased a 668£ item, still haven't an email confirmation and a post tracking number, I ASKED FOR A CANCELATION OF MY ORDER and you answer me asking to close the PayPal case? CROOK, FRAUD.
So ADVICE TO YOU if you have been as stupid as me and didn't check the reviews before you ordered: If you paid without PayPal it is very likely you will never see your money back I am afraid. If you ordered through PayPal CALL THEM IMMEDIATELY. Explain them the situation and ask them to hold your money for 10 days. BE QUICK.
I got the money back from PayPal after only 5 days. This is not an advertising for PayPal but OMG, how professional and helpful they have been.
PS: THE GOOD REVIEWS LOOK SO FAAAAAKE, RUUUUUN.
Review by Skegsoul Pencovic7 months ago
I can not say a single good thing about Newfrog but STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Shekera7 months ago
If I could rate this website a 0 I definitely would. I’ve been waiting for an order since the month of November of last year. They seem to always make up excuses in why my package has not arrived. Do NOT purchase from this company. A complete SCAM.
Review by AshokandSeenu Bildtoft7 months ago
I ordered 3 baby nursing covers from new frog on 18 December 2018. When i sent an email requesting which date it"ll be received as I saw a notification that its been shipped out.
I received a reply regarding the nursing covers features etc. When i emailed to say that i know the features of it and reinterated what i was enquiring then i received a responds saying that delivery will be between 15-35 days.
So I waited 35 days, which I was suppose to receive it on between 23 or 24 or 25th January 2019 but I didnt. I then emailed new frog asking when will I receive my order because its 35 days and past days.
They sent me a response saying that they cant track the order but it has arrived in the delivery country and that delivery takes 25 - 35 days and that I should allow a furthermore few days for delivery.
I actually feel that NEW FROG is a fraud and their info response is rubbish because every company that does shipping, can track the necessary orders, yet they saying they cant.
All these pathetic stories after they"ve received payment and there"s no other way one can take this matter further or even call to enquire.
Review by CustomerMart7 months ago
I have order from Newfrog on the 4th Dec 2018, they immediately took the payment. On the 6 Dec 2018 they deducted money for the clearance. After I have received a FAKE product which they promised to refund, Newfrog instead deducted money again on the 29 Jan 2019. PLEASE DO NOT BUY FROM NEWFROG THEY ARE A SCAM. I have launched a youtube video named " Scruff a luvs Newfrog fake awareness" of the fake product. PLEASE MAKE PEOPLE AWARE.
Review by Addiana Mouth7 months ago
No tracking fake people, fake site. Do favour on yourself don’t deal with them. 100% your money gone.
Review by Netprice7 months ago
I bought i phone on newfrog 9 month ago.
Unfortunately the phone broke after 2 month from a malfunction from the battery.
Since then i'm emailing them.
They made me pay 40€ more for a check up that said exactly what i told them, 26€ more because they wanted me to send them the phone back.
Since I've send the phone, almost no respond. They act like they never received the phone, but the package tracking said that they have received it since months.
They ask me to resend the item. What a joke !
This compagny is a scam. please don't buy from them.
Review by Nedalina7 months ago
They started sending junk to my ebay-specific address. Probably some Chinese seller gave them my email address.
Review by Mej7 months ago
Do not buy anything from this company i bought security cameras from them and they did not work i got in touch with newfrog and they sent me details on how to return the items for a refund i did that and also paid for shipping costs which newfrog said they would reimburse. I have yet to recieve my refund nor is newfrog returning any of my emails i got in touch with paypal and they told me that they cant do anything about it because it has exceeded their time limit in future if you have any suspicions about a product merchant deal directly with paypal that way you wont get caught out like i did
Review by Nevber7 months ago
I placed a $44 order and was content to wait for Newfrog's usual long delivery time. It did not show up after 8 weeks or so. I did an order track and it was shown to be in the mail system somewhere. I waited another three weeks and finally wrote to Newfrog customer service. After waiting another three weeks they failed to even write back to me about my lost order. Very poor customer service. I had been a customer for a few years and thought that might value a return customer. Evidently I was mistaken. I will share my bad experience with all my associates at work. Newfrog's attitude of
"Sucks to be you" just doesn't cut it. Richard Stahl
Review by Veetu8 months ago
Placed an order 1/2/19, 25 days later no product and still en route. If you need something and in a hurry, this website is not for you if all products come from the same place
Review by Aborder8 months ago
Hi I would like to buy in bulk for my shop in South Africa in future. Please tell me how long you will take to deliver packages if I order in larger quantities... For now please assist me bellow:
When will I be receiving my items purchases?
Order no: NP2019020400504059949
Order no: NP2019020402340293789
20 Euphorbia avenue
Review by DesireeBaldwin Treworgy8 months ago
They gave me a FAKE tracking number and never shipped my order. I sent them several emails and they said to " check the neighbors house" After many emails they said they would ship a new order.. after three weeks no new order.