I had a Junkyard Dogz Monster Truck but no remote control. So I contacted customer services and asked if there was any way I could order a replacement. Unfortunately, that model had been discontinued however Janet Ganderton the lady I spoke to went above and beyond trying to source one and somehow somewhere managed to find a remote control which was sent to me free of charge and IT WORKS!! I'm so happy and Janet is a diamond.
Review by Lahoucine8 months ago
Janet Ganderton managed to source a missing screw (which we lost!) from my grandsons excellent Bumble Bee toy. Above and beyond normal service.
Review by Aytisam Biswal11 months ago
This Company still has old fashioned values so refreshing in this day and age!! I cannot enthuse enough about New Bright UK Ltd's Service centre manager Janet Ganderton who pulled out all the stops to enable my Grandson to use his remote control car which is no longer manufactured. He had lost the remote control and the charger and after sending Janet some photographs of the car and the battery she was able to source and send me replacements and to my astonishment free of charge as a gesture of goodwill merely suggesting I donate a few pennies to a children's charity now that's what I call Customer Service!!!!! Thanks again Janet.
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