It was then delayed 4 times before I called to ask on 7/17 about where my stuff is.
I was then lied to and told it would ship on 7/22.
It is now 7/24. It still has not shipped, and I have no way of trusting in their next guess as to when I will get my stuff. My order summary page still lists the shipping estimate as 7/16 and now the order total has an additional $50 mystery charge that the car rep cannot explain.
On top of that, they curate the reviews on their site, so you'll never see any critical review that will dissuade you from buying something based on their handling of their products.
Element14 will never give you the ability to make an informed purchase.
Review by Lonis5 months ago
I just starting doing business with Newark Element. I am very impressed, quality parts, reasonable prices, and they ship so fast I received my parts very quickly.
Review by Mahima5 months ago
Ordered parts that came to just over a dollar. All throughout the checkout the shipping and tax said $0. I received the confirmation email and was charged $20 for shipping and the purchase was flagged as special order, non-cancellable and non-refundable. Won't be ordering from them ever again.
Review by Ytzhak6 months ago
On 22nd November 2019, I ordered four BAT54,215 Tape and Reel Cut diodes at $0.20 each - a total of $0.80. After placing the order I noticed that the shipping was going to be over $100 for $0.80 worth of goods. I immediately emailed Newark to cancel the order. i heard nothing until 9th March this year when I noticed $158.00 had been deducted from my credit card from this company. I then received an email saying the goods had been posted. I emailed again and Newark refunded me the $0.80 for the parts but did not refund the postage. This feels like a scam on many levels. Firstly, why did they not cancel the order? Secondly, why did they process the order four months after it was placed? And why is postage for $0.80US worth of goods $158 AUD? (Equivalent to around $111.00 USD). These goods were very small and fitted in a standard letter envelope. I have received ZERO personal communication about this matter. I would not use this company again.
Review by Pikurusu6 months ago
Same issue as others. Ordered 2 ounces of parts for $17.52. Website stated $0 for shipping no matter what service you picked (UPS) After placing order CC was charged for $17.52. Parts arrived and then discovered a second CC charge for $141.38 with over $113 charged to ship 2 ounces of parts. Not only that it included a second $17.52 charge for the same parts. Also I never registered so never authorized them to retain CC information for additional charges. Got typical song and dance from the "chat" agent not worth the hassle to dispute it with the CC bank. Don't buy here.
"Your order reference number is: 4/21/19 9.52 AM"
Review by Toppo Renes6 months ago
STILL WAITING ON THAT PHONE CALL
As a maintenance shop for a large…
As a maintenance shop for a large hospital in Detroit we have place many order with MCM Electronics. If we ever had a problem they would make it right fast. I have learned Newark have a very different approach on handling problems. I have an out of the box failure from an order (order# 899383). I called the day I received the item and reported the failure and was told someone will get back to me, but that department is slow so give them a round a week. Which I thought was very strange. I gave them two weeks and called back again. After talking to Linda which she was very nice again told me someone will be getting back with me. Within a few days our Purchasing agent that placed the order got email from a non personal email asking if we wanted to return it. We replied with a question on getting an exchanged. That was a few days ago with no response. This order was placed about a month ago. Looks like it time to find somewhere else to buy our items from.
Reply from newark
Apr 16, 2019
We are very sorry to hear that it's taking so long to get this resolved. Thank you for providing the order number because we will have one of our Customer Service Representatives call you to sort this out. Once again, our sincere apologies for this poor experience.
Review by Kiyoshiro Estave7 months ago
On their web site, sometimes, the small pictures shown for a product do not match the product that is eventually shipped. For example, the contact cleaner Deoxit D series shows a picture of two 5 oz cans for a price of about $24. But they only shipped me one can and charged me the full $24 (*WAY* too high for only one can) Most people would call this an old fashion "bait and switch scam".
It pains me to write this negative review. My first Newark order was back in 1963 for electronic parts that I used for building my first radio transmitter (I'm a ham radio operator). As a young kid, I was thrilled to receive-by-mail their thick catalog.
I will NOT be ordering from Newark again.
Review by BHannon7 months ago
Good choice of products.
BUT payment procedure is very bad.
I pay for order , and receive it, but still their system try to withdraw money from a card . I even choose not save my card information, but during week 3 times they try to get my money from my card, without any orders or any my confirmation, my bank blocks such operations.
Review by Changxing10 months ago
I ordered something on the weekend they told me the shipping was a zero after it calculated it in check out and then when i hit place order. After it was placed the order the total of 16 to 57 me it charged me four times what the part cost for shipping after say it was zero. and wouldn’t let me cancel it because it was the weekend. I instantly tried to cancel but there was no cancel button like there website says. I called all of their customer service numbers and online help is closed for the weekend I honestly think they purposely set their site up to screw people on the weekend. I believe they dont calulate shiping on purpose and take down the cancel button. because there’s absolutely nothing you can do to stop Charges.
Review by Guillermina11 months ago
With a broad inventory and same-day shipping, Newark is a top source for parts from a wide range of manufacturers. In general, Newark is competitive or slightly better than many other electronic distributors.
Review by MizKate11 months ago
I use Newark to order parts and supplies for my repair shop at work.
The website automatically cross references so I don't have to spend extra time looking up subs for hard to find ICs and transistors
Review by Sandlot11 months ago
Review by MilkyToast11 months ago
I would like to get more updates via email, for instance when something I order regularly is out of stock, let me know dates when it will be available again, and if it is discontinued show me something similar I can order to replace the item. If availabilty dates change email me me and let me know. I was ordering a particular headphone for a long time from MCM, then they discontinued the item, I had no idea. I went to place a new order and found that I could no longer get my headphones. So, now what? I was left in the dark. Now MCM is gone and I started getting some similar headphones form Newark, but all of a sudden these headphones were on backorder for a long time. I had to scramble to find similar headphones at amazon. I just checked on my backordered headphones at Newark and now instead of August they are backordered until September. There has to be a better way. I need to know if I can't get my headphones because we use headphones for our exhibits. No headphone, no exhibit.
Review by Zanny1 year ago
It is very easy to order and they ship very fast.
Review by WhyWait1 year ago
Newark still has a good selection of audio parts, phonograph styli, lamps, capacitors, etc. from the MCM line. The orders are shipped promptly and any questions are answered promptly.
Review by YMFab Hapte1 year ago
ORDERING IS ALWAYS EASY AND SHIPPING IS VERY TIMELY.
Review by JKRenwick1 year ago
Our experience with Newark, Element 14, is always a positive one. Whether we are requesting a price quotation, price and availability of items, or just general information, our rep, Katie Goson, can be relied on to provide excellent customer service. Thank you, Katie!!
Review by Jobana Gambrill1 year ago
most of my purchases have been on line, but when i called in for a question about a product my question was answered
Review by Escorbores1 year ago
Great place for hard-to-find items.
Review by Adunni1 year ago
Always a good experience when placing orders!
Review by Palmer1 year ago
I found everything I needed on the website. Easy ordering process and delivered very quickly! Will definitely will be ordering other items
Review by Encounter1 year ago
We source two - essential - products through Newark. The website is easy to navigate, the products (that we use) are great and are a fantastic price.
Review by Supertogo Lepri1 year ago
Fast delivery and great poducts!
Review by Anisa1 year ago
I placed an order with this 'company'. My account has been charged twice - and I've received no shipping confirmation. I can't even pull up my original order on their site.
Review by Takeo Michely1 year ago
I repair old automotive components such as airbag diagnostic modules, Constant control relay modules, and have to look hard to find suitable replacement components such as relays and thermal fuses.
Tech support and customers service are very helpful and go out of their way to assist me on these searches.
In addition I use transducers as part of an automotive diagnostic tool for engine and transmission testing. I had a brand new transducer go bad and they shipped me a new one at no charge in less than 24 hours.
I must also comment on one of their key business practices that is critical the kind of work I do. There is no minimum order limit.
When I was looking for replacement thermal fuses to fit a particular Ford airbag diagnostic module I found the part I needed at Newark and at another vendor. The other vendor had a minimum order amount so the cost of the replacement would have required buying 25 of the component I needed when I only need 3.
At Newark I bought only the parts I needed and a few spares. That is much easier to deal with.