LIARS AND SCAMMERS!!!!!! New American Funding was chosen for me after another company I was initially mortgaged with sold my interest to New American. I went through a terrible divorce and lost my business and credit in the process. All that remained was my home. I called New American and they suggested I do a modification, since I was two payments behind.
Over the phone they seemed like they wanted to help me keep my home and were willing to assist me any way possible. They sent me the paperwork to fill out which was grueling and by this time I found out that I had breast cancer and I decided to move back to NJ to be with my family and friends and rent my home for a year and then return to permanently live in GA after my treatment was over. New American Funding sent me a letter stating that I was approved for the modification and to sign the documents and send everything back to them with signatures and certifications requested. I let them know on numerous occasions to send all of my correspondence and mail to my POB in NJ because I would be in NJ. Several associates took the address information and added the info to my file. I immediately sent the documents back and spoke with someone over the phone to confirm they received the documents and that all was good to go. They assured me everything was fine and when to start making the new payment. almost three months go by and I think all is well so I call to make a payment over the phone for my new payment and was left on hold and then transfered to another department for collections. They told me they could not accept payment because the modification was denied. I was like WHAT THE HELL IS GOING ON? Then my neighbor tells me she sees the mailman ring the doorbell for a signature for a mail item. My tenant has not informed me or my property manager about any mail, they just keep dropping it off at post office, letting them know the address was incorrect. In addition, I change my address with the post office so that all mail would come to NJ before I moved. I asked my neighbor to pick up envelope and send it to me. Once I received it it was a letter stating that my modification had been denied because they weren't able to reach me by mail about the fact that one signature was missing from the paperwork and they were going to start foreclosure proceedings unless I paid all arrears to make account current. When I called them, I ask them why my case worker didn't reach out to me by phone and why didn't ANYONE have the courtesy or common sense to call me and leave a message. I mentioned the conversation I had with the employee that told me they received the paperwork and it was good to go but they didn't seem to care about playing back that recorded conversation. Now I am forced into bankruptcy to save my home and then ultimately forced into selling it because New American Funding was forcing me through the trustee to pay the arrears which now amounted to 22,000 to keep my house or they could still push for foreclosure or worse auction. I even spokw with one employee that told me they could easily mail me the page missing the signature and this whole thing could be easily rectified. He told me, he would have a supervisor call me back that evening and everything would be ok. I NEVER got a return call. Now I am forced to sell my home, the home I loved and wanted to return to after my chemo was over. I am now living with friends, trying to rebuild my life and dignity. New American could have made a major positive impact in my life but instead they added to my stress and did everything within their power to steal my home from me. Even when my house was finally sold, they gave the incorrect payoff amount to the attorneys and they requested an additional $500 or they would hold onto the deed. They did that for spite because I told them I was going to write a horrible review about their company a week earlier.
STAY AWAY FROM THIS COMPANY, THEY ARE NOT TO BE TRUSTED. THEY NEVER INTENDED TO GIVE ME THE MODIFICATION AND EVEN MY BANKRUPTCY ATTORNEY STATED WHAT THEY DID WAS TERRIBLE BUSINESS PRACTICES AND WOULDN'T HOLD UP IN COURT..Truly they don't deserve any stars but i couldn't start the review with one.
New American Funding is rated 1.0 based on
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