Excellent customer service. An online chat was quickly opened, and my product questions were answered upfront, BEFORE the purchase. Thanks Kenmar !!
Review by Chrishawn2 weeks ago
My dual zone unit malfunctioned six months after purchase and froze all my wine. However, the customer service was prompt and had a new unit shipped to me in just a few short hours after my first email to warranty department.
Review by Charalampous Ruggieri2 weeks ago
I would like to thank Melissa the Customer Service Representative who helped me out over and beyond to get my resolved so quickly.
Melissa you ROCK!!!
Review by Jhamlet Carbonel3 weeks ago
Good customer service
Review by Klomp4 weeks ago
Hienifer was not only responsive and courteous on the phone, but very warm and friendly. I felt as though I was her only customer today! Thank you, Hienifer.
Review by Fayzee1 month ago
Unreal good customer service! My issue was immediately handled. Thank you and keep up the good work!
Review by LisaBullerjohn Japzon1 month ago
Ordered a part for Wine Frig. On Sept. 27. On Oct. 8 I called customer service because I had heard nothing about my order. First customer service agent said FedEx said delivery was pending. I asked for tracking #. When I put in tracking number FedEx said ticket was created but item was still in NewAir possession.
I called customer service and found out order has never been shipped and it had just slipped through the cracks. Then Christina said that they could expedite my order to two day delivery. Today, Oct 11, I called for tracking number and the delivery date is scheduled for the 14th. Definitely not a two day delivery or expediting from the 8th. Highly frustrating.
Review by Merpati1 month ago
I dealt with Christine from customer service. She couldn’t be more accommodating. Finally a company that has great. Customer service!
Review by Gecio1 month ago
Awesome customer service!! I do not have one complaint thank you so much for handling every concern in such a timely manner!
Review by Sotak1 month ago
The customer service for our ice maker was great. Christina helped us out with some trouble shooting and after that didn't' work she moved promptly and put on order a replacement unit to send out to us.
Review by Kaileen1 month ago
I was very pleased and grateful of the great service I had today from Elmer. He went beyond the call of duty to help me resolve my problem. It’s great to have customer service like Elmer provided. Thank you again
Review by Shinsaku1 month ago
I spoke with Mel in customer service about and issue. She was able to help and resolved my problem right away. She was kind and worked quickly. I appreciate her help!
Review by Adjiedj1 month ago
Very helpful,new what I needed and very thorough on all the information
Review by Bourque1 month ago
Ms. Elizabeth made what I thought IMPOSSIBLE...POSSIBLE. I was told early on there was nothing that could be done to replace my unit. She went above and beyond to make this happen for me and my family. We are new to the "air fryer world" and was just getting into the swing of things when our unit went ca-put! She took care of us in a timely manner and our replacement unit is ON THE WAY!! Thank you so much for having her on your team!!!
Review by Slimothy Gwenda1 month ago
Elmer was most helpful and timely in solving my problem. He gave me a good feeling that he would handle the matter.
Review by Lightworks Jordegern1 month ago
Hienifer was very helpful and thorough.
Review by Shatzi Nyatango1 month ago
We received a damaged item and Liz was extremely helpful in helping us and we really appreciate all of her help to get through this process . Thank you so much
Review by Glesni Gratsa1 month ago
I was extremely 💯satisfied with the customer service experience I received with Elmer over the phone. Thank you for employing such a great representative for New air.
Review by Tishani Ostermeier1 month ago
Very well prepared and was able to handle the problem fast and I was very satisfied
Review by Nafijan Dinzenza1 month ago
The online assistant was quick and resolved my issue of a missing part within five (5) minutes. Good job so far.
Review by Jis1 month ago
They handled my issue very quickly - I am a happy customer!
Review by TijmenGameKillerNL Motuzenko1 month ago
Customer service was excellent. The representative was knowledgeable and existed me with getting the required parts. Thank you for the great service.
Review by Paracise Bonaca1 month ago
Great customer service/ support. Any questions and verification needed are always promptly handled. Thank you.
Review by Rebbekah1 month ago
Great Fast Service
Review by Jecs2 months ago
Christina and the NewAir team have been very responsive in resolving the issue with my wine cooler. They offered troubleshooting suggestions to determine where the issue might lie. Their communications have been timely and to the point. As a result my replacement cooler is on it's way and I'll soon be back to nicely chilled pinots and chardonnays!