ERA New Age Real Estate Reviews

UPDATE: Shortly after posting this review, management reached out to us to rectify our issue and address the unprofessional behavior of their employee. We appreciate the promptness and professionalism of their company in making the situation right. It sounds like they will do their best to ensure this situation does not occur with future tenants.

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PREVIOUS REVIEW:
DO NOT RENT PROPERTIES MANAGED BY THIS PREDATORY COMPANY. We have been renting for 15 years and never experienced such predatory practices. We were model tenants and left the apartment cleaner than any other apartment we’ve ever lived in. We did everything on their MULTIPLE cleaning checklists including WASHING THE FREAKING LIGHTBULBS. They still found every possible way to nickel and dime us out out of half of our security deposit, including charging us $55/hour to clean things we already cleaned or to clean things that weren’t on their checklists, routine wear and tear (paint touch ups) and the gas for their maintenance guy. Also, we were told during our lease that we could not hire our own carpet cleaners and the cost of carpet cleaning would be deducted from our security deposit. After our lease ended, they sent a message indicating they assumed we’d had the carpets cleaned already. We were honest that they hadn’t been cleaned because they said they had to do it. Now I wish we had done it ourselves. Getting them cleaned ourselves would have saved us quite a bit as they charged us $212 for a 900 sf apartment.

Our main contact was not very professional throughout the duration of the lease. He emailed and texted us messages meant for other people on multiple occasions. Our last month in the apartment he never contacted us once on what the move-out procedure was or offered to do a final walk-through. Not knowing what else to do, we left the keys in the apartment on the last day and texted him that we’d moved out. He didn’t contact us until the day after our lease ended. Now I know why! It was so he could find hundreds of dollars worth of issues with the apartment to deduct from our security deposit after it was too late for us to do anything about it. It’s clear now they intended to hire their expensive professional cleaners on our dime regardless of how well we cleaned.

I’ve never not received my full security deposit back after 15 years of renting. Do not rent from New Age Realty unless they’re fine with them spending your security deposit on expensive professional cleaners. They do not treat good tenants with respect and I’m glad to be done with them.

Used them when they they were called ERA, would never use them
again.
Made several mistakes on their contract and charged me 5% commission for selling my house.

Surprise expenses too often, Extended vacancies with outdated apartment ads listing incorrect pricing.

I've been with ERA NewAge for almost two years now. I work with Annette, and she's great, very helpful, polite, patient and available. I'm out of state for job Like many other property owners, and I never have to worry about my house, she takes care of everything and I don't have to think about it, i really appreciate her efforts and their support...so far i've had a great experience and I'd definitely recommend ERA New Age to anyone who is looking at getting into a rental property.

Prompt, honest and reliable.

AAA.
Listeners, Always willing to make their best to meet our concerns and, to work out together for the best solution for all parties.

Daren is the magician and the solution provider behind it all.

Agents are professional, however, communication needs to improve when selling or leasing property, including a more transparent outline of the process and regular updates throughout.

We are out of state owners and have used ERA New Age Real Estate for the past 7 years and we couldn't be happier! From the start we were very impressed with every staff member, services offered, and the convenient, automated monthly statements. Most importantly, we have been very impressed with the quality tenants ERA has found for us and their professional knowledge and response times to pertinent issues. The entire staff works well together and with us/the owners.

I would love nothing more than for ERA to expand nationally, as we have other rental homes in CA and NV. Of the 3 professional property management companies we have for our properties, ERA is far and away the best! They make sure the tenant is happy but definitely work for us, the owner. I wish the same could be said for the other managers we employ.

I have had excellent service from New Age Real estate. I can not think of anything would improve their performance.

I have been using ERA for a few years now. I can honestly say they are wonderful to work with. ERA finds great tenants for my properties, and I have not had a vacancy since they took over. They communicate well and if I have a question or concern, it is always handled in a prompt and professional manner.

Thanks ERA!

New Age manages two properties for me. The units have stayed full for years with good tenants. Damages and repairs have been minimal. The managers have been very responsive with good paperwork.

Would highly recommend to others and would use if I purchased additional Colorado property.

Thanks

I have been extremely pleased with my service at New Age Realty. They are thorough, efficient, and communicative. I have not ever had an issue, and all payments and communications have been great.

We have been with this company for several years now and found them to be easy to contact & reliable & honest. I recommend their service to others.

Awesome folks to work with

I've been with ERA New Age Real Estate for the last five years. They have readily responded to my questions and concerns and have quickly resolved any unexpected issues. I would recommend this company to anyone.

I've worked with New Age Real Estate for years to manage my investment property and I can't say enough good things about them. They are always on top of things, response to any email or call within 12 hours, communicate respectfully with my tenants and the neighbors, have always made the deposits promptly, even transfer new leases to my HOA for conenience. And Anne has been my main contact and is outstanding! I plan on sticking with them for years to come. Worth every penny!

There are times when some renters take care of the yard. When I email New Age there is someone who works for New Age that has always helped me. Thank you!!

Leah Collins is always very responsive and caring for our needs.

you don't answer my questions on the statements
I asked why is one tenant paying $346
I don't have time to chase you, but that's what I'm doing

I have been client since 2012 Anne Kremer is awesome .All the work what they take care in our home gets quickly done up to date in the monthly statement .I would recommend to others for sure....

What a relief to have our New Age RE team handle the claim, remediation, and restoration after water damage in our rental. They make it easier to have real estate investments.

Ryan at New Age has been great to respond to our requests for maintenance on our rental property. The office staff is also very responsive. I like having the portal so that I can look back on prior conversations and check to see if I actually did ask to have the furnace serviced! Paperwork has been easy to use for tax purposes as well. Deposits have been prompt and with no surprises.

I have had poor communication when it was time for rent agreements with tenants. And when I reached out to management I got no response.

New age is very friendly to work with, and they do a great job as property management. They get two stars because their accounting is ATROCIOUS. What I would like to get is a nice clean monthly statement for each unit that shows money coming in and money going out, like a bank statement. Instead, I receive multiple statements per month per unit. The statements do not identify which unit the statement is for. Sometimes units are combined on a statement, sometimes not. It takes me hours to go through all the statements and reconcile them, which makes me wonder why I'm paying for this?

While I get good service when I call and check on things, I still have to call and make sure things are getting done, such as 6 month inspections.