Something is seriously wrong with this website. I could not get on it at all. Screen came with something that looked like an atom. I have used this in the past and liked it, but not now. They told me it is my flash. Not. Said I have to clear my cache. Not. I finally called my credit card and got a refund. Reading some of the reviews, apparently others are having the same problem.
Review by Albert Garcia TottlePatriciaT2 months ago
You are warned! After login it keep asking about adobe flash.Asking if it will still work after 2020 I did not receive a answer. I do think the site (s) on neuronation are not function like they should. Answering my questions if so , takes ages. If you could get in without trouble then I would say "nice product" Now I am very very disappointed.I should ask refund so I can go on doing what to instead of using time to make this review!!!!
Adriaan Smeekes 4907KR Oosterhout NL
Review by Electronica Faheem3 months ago
Good brain work.
Review by Trauninger4 months ago
I am a 61 year old female who enjoys keeping her mind sharp with NeuroNation and Lumosity. NeuroNation is more challening so I appreciate being able to move between the two. Thank you to everyone involved in creating NeuroNation and making it accessible to users around the World.
Review by Björg Mayernik4 months ago
Warning Stay away from NeuroNation
Warning Stay away from this company they take your money even when you do not want them to 12 months ago I tried NeuroNation I was not thrilled so I did not use it, then I got a paid receipt for £60 saying this was a renewal subscription they would not refund me so they have my money this is a complete Con, do yourself a favour and stay away from them, they want your money anyway they can get it totally illegal, they said they sent me a reminder email they did but it was in German which I do not speak. This company is fraudulent and should be investigated unfortunately we have been in email communication for a while and they still will not refund my money not an ethical company to deal with, just seems a very dishonest way to run a company. If you want a brain teaser company there are better ones on the market.
This Company is so stupid instead of just refunding me they would rather not do that and so the whole world knows the truth and they will have lost 100 times in value go figure.
Review by Shiqing5 months ago
ineed to use nuro nation more in order to write a review
Review by Yoshua5 months ago
I bought this game around 3 years ago loved playing it did really well And paid for the unlocking of all levels. My phone broke and it took a while to fix. Imagine my dismay when I download onto my phone and find that I am to now pay for premium. I want a refund
Review by Ominous5 months ago
Amazing games, showing promising results. They are fun and they are tricky.
I'd love a couple of new ones added to the awesome collection of yours.
Also, all my blessings for the great bonus code, half the price on the yearly subscription
I'm feeling smarter and quicker and better from previous low mood
Please post this review with public visibility.
Review by DavidMulligan6 months ago
just beginning the experience...
the customer service is great!! had lots of help from Markus. very swift and pleasant.
Review by Hauoli Adli6 months ago
NeuroNation is brilliant! A few years ago, I had slight concentration problems, but since I use NeuroNation almost every day, I can easily concentrate. Moreover, the programm was designed in cooperation with several universities, which makes it very reliable. NeuroNation is the right choice for everyone that wants to reduce the risk of getting dementia in old age.
Review by Vinnie6 months ago
I can tel that my first course "Memory" was awsome and trust me my memory is better than before.
Review by CMLStratton6 months ago
Although the app itself was fine and even helpful there was no way to ever cancel it. As soon as it was on my phone and I started using it I realized I didnt want to pay $12.99 every 3 months so I cancelled it. At at least I tried to. I sent messages to both Amazon-where I purchased it - and to neuronations company. I assumed it was taken care of til following quarter when I was billed $12.99 by my phone company, verizon, again. Again I wrote messages to both companies
This was repeated every 3 months. At some point I heard from each of the companies. Amazon told me I needed to take it up with neuronation and neuronation told me that since I bought it thru amazon I would need to take it up with amazon. Crazy huh.? Finally I tried talking to verizon. They told me they would have to continue adding the $12.99 to bill each quarter "because you agreed to it with amazon" talk about frustration ! Every quarter for about 18 months I wasnt even using the app anymore. At all. Finally my phone broke I need to get a new one that's when it finally went away Scarier in my opinion is it is not worth the frustration and feeling of being stolen from
Review by Lucy Westcott6 months ago
The one star is a warning about inertia selling hidden in the small print. I took out a subscription a year ago, stopped using the programme after 2 or 3 months, then have just had another year's sub (£60) deducted without notification.
Review by Astup Clementsen6 months ago
This is great, but I wish that on some of the tasks I could have the choice to extend the time limit allocated and have a chance to improve my time on all the available tasks. As I have Dyslexia and ADHD, I want to give myself the chance to improve my skills and memory, and assist with overcoming this disorder. I find it frustrating how with the math questions I would like the chance to solve them, but it cuts out on me, and I don't get the chance to answer the question before moving on to the next, and my mind is still on the last one. Therefore, increasing my anxiety that I already have about myself and my difficulties. If you are able to make this adjustment, I will be happy to change my review to 5 stars :) I'm also glad that I was able to write this review myself clearly :) , using the Ghoitit Dyslexia software free trial. I have struggled with these challenges all my life, and I wish to no longer be held back. Thank You
Review by Zebedee Vejergang6 months ago
Terribly hard first finding the game which I paid for.
Many other better games I have had without any issues.
Instructions also not clear.
Regretting having paid for this lousy game
Review by Lerick Punx6 months ago
I am attempting to look into canceling my subscription but there is no user friendly way of doing this. When I attempt to go to the link for Apple connected to the unsubscribe feature it only comes up in German with no translation feature. Please inform me how to to cancel my subscription in a way that is clear and in English
Review by Carsane Batzler7 months ago
My mind, I felt was slowing down. With this training, my mind feels sharper and quicker. I'm looking forward to more training.
Review by Phinesse7 months ago
Interesting exercises, well-made website. Not sure whether I became smarter though : ). However, the payment mechanism is a trap: when you buy annual access, you actually buy an automatically renewed subscription, but you will not be notified about that, not even by PayPal. The surprise silently comes end of December when a significant amount disappears from your PayPal account. Multiple attempts to prove illegality of such transactions are rejected by both NeuroNation and PayPal. A great example how questionable business practices destroy positive impression from a product itself. An immediate explicit termination after "annual access" purchase is suggested!
Review by MisterRunning8 months ago
Echo experience of others who tried this program. Any upside in product completely overshadowed by questionable business practice of stealthy payment renewal. They remained completely invisible until they had renewed my subscription and then blocked any refund by waving automatic renewal clause hidden in their terms and conditions. My advice if you want to try program is immediately after payment block NeuroNation access to your payment source to prevent future debits.
Review by Autumnleaves8 months ago
The Game/System they've created is excellent, i haven't come across a brain trainer anywhere near as enjoyable.
the business side of things leaves a sour taste though,
‘Unfortunately we cannot grant you a refund due to the fact that you did not cancel your subscription within the cancellation period’
You could, you could do whatever you like, you choose not to.
The practice of automatic renewal and making people have to email to cancel the renewal is unethical, as you know this leads to people forgetting or putting off the cancellation because it’s a pain, resulting in them paying for one more year before they make sure they cancel.
It’s fair to say they are warned when they sign up, but a simple tick box to allow people to choose whether they want automatic renewal or not would be more ethical.
I hold my hands up, I didn’t pay enough attention and have now paid the price.
It’s a great product, but their attitude stinks.
Review by Omonike9 months ago
best trainer for me, using it on daily basis
Review by Hilar10 months ago
I used it for a few weeks then cancelled when I got bored of it. However I have just discovered that for 2 years after i cancelled, they charged me £33 a month ! I've got to prosecute now
Review by Badiallo10 months ago
Warning! This company works with worst methods. I tried the (really needless) app for one day. I cancelled the abo immediately, got a confirmation and compensation for the costs. Then I asked them to eliminate my data. Now - three months later - they booked money from my bank account again - pretending I just signed another abo. This is not only a case for the prosecutor but also for the Datenschutzbeauftragten in Germany. Hope they‘ll be forced to pay a high fine to mess with customer data!!! Worst of the worst!!!
Review by Ardisj Sabalewski11 months ago
I tried the free period and after that I canceled but they keep renewing without permission. The are stealing 84.00 even though I have never use their service. Tried to contact them and they stated they have a contract, I do not how if I have never use their services.
Review by Palle11 months ago
Only interested in your money
There is an automatic subscription renewal that you have to give 4 weeks written notice if you want to opt out, there is no notice given.
When you explain that you were unaware of this they give you the standard response
gimmicky games that are amusing but wont improve your intelligence, but will improve their bank balance