I personally really enjoy having netspend. I have had several times where my account has been hacked. Netspend has made it right every single time. I would not have known right away if it weren't for them flagging my account. They really do pay attention to what is right on my account and what is not. They have always reimbursed me when my account has been hacked. Just today I had a company charge me the same thing twice. That company stated they could only see the one transaction. They asked for my bank to be on the line to verify. I got Netspend on the line and they verified that there were 2 of the same transaction. Netspend declined the 2nd transaction and refunded my money back immediately. I love that you get paid before the actual pay date. I don't like the fee for the ATM, as the ATM's charge a fee and then Netspend charges a fee. I love how even transactions that are pending have already come out of the available balance immediately. I have overdrawn several banks for this alone. All in all, I've had Netspend for 5 years and I don't plan on leaving them anytime soon!
Review by EkaterinaSmirnova1 month ago
My experience with NetSpend occurred last summer, and I am glad that I really dodged a bullet with this one. I've since opened a bank account and own an actual debit card. Onto my experience, I had just began a small summer job that payed well for my age, once the job was complete, I didn't have the necessary components for a bank account so I began looking for alternatives. My local grocery store had these cards in stock with the name "NetSpend", once I realized that their cards were re loadable, I instantly purchased it and loaded $500 onto the card. Upon activation, I received an error indicating that I needed to call their customer service which might I add is awful in it's own right (finding a fluent English speaker is an absolute nightmare), after a relatively smooth connection, the woman on the other end indicated that I needed to provide some personal information (Social security #, proof of address etc.), after sending this information TWICE, both times were completely denied with VERY poor excuses. Not only did they have my money held hostage but I had no other money to use in the meantime, after constant battle with their god awful customer service, they offered to return the money in the form of a check, I agreed and much to my surprise, received it in the mail after I gave hell to their support team. I ended up having to use Visa gift cards that summer as an alternative, It wasn't the best option but it was a thousand times more reliant than this horrible excuse of a company, If YOU or your child or whoever are looking for an alternative to a bank account, save yourself the trouble and avoid this monstrosity, you will not regret it, I promise. They can and WILL rip you clean off. I've even read some reviews where some never even received the paycheck from NetSpend, ultimately ending with them never gaining the money that NetSpend took, back! Awful company and I will do everything in my power to assure that no one I know or myself, to never purchase from them ever again. Goodbye NetSpend, unlike you, Huntington actually cares for my money and doesn't hold it hostage.
(PS: No regrets!)
Review by Wilhard Gylys3 months ago
they suck, overseas operators forever and a day if you have a problem, and you always get boned. only good thing is get your payroll 2 days early
Review by Ibshatu Faddersbøll4 months ago
I been with netspend since July 2007. My prepaid visa card was stolen. They promised me a replacement card on June 7, 2019. It never came. I keep calling, they put me on hold or just hang up after being very rude. They promised I would have my card June 21, 2019. I got an email saying it was sent June 18, 2019. I called today 9 times. it is not here. they said it would be sent by UPS. I was not. I went to UPS and they have no parcel or record of anything for me. My pay check is direct deposited to the card and since I do not have it, I cannot get my money.
Review by Tsjanith4 months ago
I bought a netspend card at Dollar General i put 20 dollars on it i got home and called to activate my card only to be told they need my personal info that was a red flag but i went along with it after i sent them all my documents i was told to send in a proof of address that everything worked out for personal reasons i didnt want to show the full bill so i showed the name and address on it and the top of the bill to show where the bill was coming from that way they wouldnt see what the bill was for i got an email saying that it was received and tried to use the card but it declined i just got off the phone with netspend and they said i had to show the full bill and i dont no why theu would want to see my hospital bill so im pretty sure im going to sue them for fraud because not only did they take my money and not let me use my card now they have most of my personal info and i feel legal action must be took this is ridiculous do not get with them netspend steals from you
Review by Kayven4 months ago
Never buy a Netspend prepaid card, they market them under various labels so check online before buying any prepaid.
I left a complaint with this company that details it but basically they lock your money if they cant verify your addres, well ok thats fine. But the amount of BS you have to go through to get unlocked is incredible. At one point the rep on the phone even admitted "yeah that proves you moved their" but still they wouldnt unlock the account. I dont know what they are doing with my money but never buy a netspend prepaid card.
Review by Llewellyn4 months ago
That's too good you don't earn it NetSpend condones illegal transient use 21-68 35 St queens .and 46 West 36 street NY Airbnb knowing they got sited.decides to block my account then blocked me so access using my number they violated my rights.people if you have issue report them I filed complaint they owe me charge backs for few illegal Airbnb contrary to law . People know they violate your rights. The head offices condone this stuff .they refuse to issue my charge backs. If you have issues report them
Review by Gee5 months ago
Do not go to netspend. This is a bogus bank that charges fees on all transactions. This company is not loyal to customers and the customer service sucks. I filed a dispute that they have been giving me bad information about plus now they refuse to give me a provisional credit and are saying that it will take 2 to 4 months to return my money. They do not honor what they tell customers. It went from 10 days to 2—4 months. I have never known a bank to take that long in securing a dispute for their customers!!
Review by Fredalbe5 months ago
Recentlygot a Netspend card, loaded $215 and the first time that I went to use it it got denied. Called customer service and was told that it is standard procedure for them to receive a copy of my social security card even though it says that nowhere on their packaging. Unfortunately I've lost my social security card so I explained that to them ask them if I could provide any other type of documentation they told me no. After a much heated debate with their horrible customer service representative I was told that they would be mailing me my check back and I would receive it in 7 to 10 business days. I also didn't mention that I purchased that card to pay a traffic ticket and another bill that I had due on that same day, so now I had to call the police department get an extension for 30 days on my ticket and my other bills yet to be paid. Today I arrived home it is the 10th business day, run to my mailbox and guess what?? no check from NetSpend. I also forgot to mention that when I called them about it the other day to check on its status they had my condo number wrong even though I was the one who registered it and certainly registered it right. So in my mind I think because I caused such a stink with the customer service representative he purposely left a number out of my condo number so that I wouldn't receive the check, because come to find out when it gets sent back there's another 15 day waiting period Before they can mail you another check, that also takes 7 to 10 days to arrive. I'm going to call them tomorrow and raise hell I want my money back I'm not having it tied up for over a month because they're stupid and cannot do their jobs right. If you are planning on purchasing a NetSpend card do yourself a favor and buy a Visa gift card instead! Horrible experience!
Review by Julito6 months ago
I was relieved a prepaid card and I don't accept it.
Review by Vondolson6 months ago
Hi U made a caliim via Netsoendvwuthbcardcendingv7433 against Airbnb for shirt term illegal rentals above amount. Soon after NetSpend closes other credit cards nit involved in claim. NO NOTICE THEN THEY TELL KE I NOT ENTITLED TO NETSPEND SERVICES .I get the run around vis phone and email no clarity why. The other cards had nothing to do with claim it to stop me for their services .
It appears they did this so they do t address the fraud by Arbnb and it's host here in NY for no. Compliance and then they won't refund my account these monies wrongly paid that's why they close at my accounts then prevent me from using their services please help here .
Review by ShayR6 months ago
NetSpend has been my number 1 bank almost 10 years. They always sent me direct deposit notices via email every month, always got my SSi Deposit on time every month and wonderful customer service everytime I needed help either by phone or email. Never had any issues so when I see negative reviews about NetSpend I don't believe it because they are legit bank that pays. Thank You NetSpend for being so good to me over the years. 😀
Review by Rilyah Eftimie6 months ago
I have CC'd the IRS who I hope after the completion of this email will forward this email to the Federal Department of Investigations pertaining to NetSpend (the company in which this email is being sent to) pertaining to their fradulent practices and their fradulent fees associated with the Federal Governments tax payers tax money. So, that both Federally agencies can become aware of their fradulent business practices and hopefully assist in prosecuting this company to the fullest extent of the law and help tax payers acquire their money back.
Today, this company fraudulently closed my credit card. I called the customer service department, who's representative stated that I can ONLY place my money on ANOTHER NetSpend card, after the fradulent closure of my card. Which I know is against the law. (I recorded each phone call). I have my tax money on this card. So, I was forced to place all of my tax money on a different NetSpend card that you can only purchases at Walmart. However, this card had so many additional fees. I was paying 5 dollars a month for the previous card. This company now told me that this card charges per each transaction. However, I had already paid five dollars when my tax money was placed on the card, because I have a balance of over 500 dollars. Today, they also charged me an additional $4.95 cents to transfer the money from the card they fraudulently closed to the new card and called it an "account transfer fee".
I was at the Walmart when this happened, with an unpaid driver outside waiting to be paid. Frantically I attempted to get the customer service representatives to fix my account, instead they placed a 4 to 6 hour hold on my account and told me I needed to send a copy of I.D. to prove my identity. I am attaching it at the bottom so that my income tax money will be given to me, however I want to make sure there is a paper trail to the Federal Government.
They also stated that I can only withdrawal 300 dollars per transaction, and only 900 dollars a day, they stated that they will now charge my card per each transaction after sending me documentation (which I have kept stating) I am enrolled in the five dollar plan a month, which no additional fees.
After speaking with several of the workers at Walmart, they explained to me that they had too been taking advantage of by this company this tax session.
I will be contacting law enforcement as well as acquiring legal representation to get the money I'm owed plus compensation for how I was treated today, but more importantly my children. I could've been placed in prison for not being able to pay the driver. The driver still hasn't been paid because of this this company's fradulent business practices. I haven't received any of my 1,400 dollars back.
Review by Sinanan7 months ago
The customer service reps need more training on how to treat people. They are rude and don't want to listen. I made a transaction using my card and never got the merchandise. They said that I don't qualify for any type of credit while they are doing the investigation because me not getting the merchandise is not against the law. Excuse me! That's fraud!!!!!
Review by Groette Harmatos7 months ago
Netspend had Synina Rodriguez and Oscar Sotuyo who were Customer Experience Analysts. I provided them with documentation showing I was incarcerated, not in possession of the card and there was a restraining/ no contact order in effect with the ex girlfriend who used the card. We are not married, no joint bank accounts, she is not an authorized user on the account, and our relationship was ended the day I was arrested and the restraining/ no contact/ order of protection was put into effect and any previously rites, authorities, or agreements became null in void. As also stated in the police report. All privledges were revoked upon arrest and dissolution of the relationship. How can this not be automatic grounds for reimbursement. Also how could no fraud warnings or procedures be in place when multiple high value atm withdrawals are done in one day??! How can they have a woman call, have recordings of her voice! And allow her to order a new card to a different address then on file and send it??! This is ludicrous! And no provisional credit during the investigation??? I'm a senior. Please help!
Review by Passamol9 months ago
I've had a Netspend account for a few years. I have 40% of my pay deposited into that account and the other 60% deposited into my credit union account which I've only had for 1 year. 11/29/2018 I received my payroll deposit around 10:40pm. The next day I placed an order on EBay around 11:20 and went to log into the Netspend app using my finger print and this was the first time it asked me to actually type in my password. Didn't think anything of it since sometimes things like this happens with apps. The problem was it was not accepting my password. So I clicked the forgot password button to have a temp password emailed to my yahoo account. Did not receive the email so I tried it again and nothing happened. Called Netspend to let them know and they asked to verify my email address. Once I done that, the rep told me that they had a hotmail email addyon file for me. I knew this was not right because I've never used hotmail and Netspend has always sent correspondences to my yahoo address. So the rep updated my account back to my yahoo email so he can send a temp password so I can reset mine and log in. It wasn't until I logged in that I realized $540 plus and additional $18 transfer fee was charged for Western Union. I immediately went off and filed a dispute. I also contact Western Union fraud dept and filed a dispute with them as well. Long story short, they said I have to wait until 12/14 to see if I qualify for a temp credit back to my account. Today is Monday 12/3 and western union says the person that received the money was a lady named Michelle Dodson from Kansas City Missouri. Mind you, I live in Virginia and so does all my family and I have never sent money through Western Union ever in my life. After reading some of these comments and finding out there was a class action lawsuit against Netspend, I'm convinced this is an inside job. I will have an update for you on 12/14 to see if I get my money back. And I am also filing a police report
Review by KarbinCry9 months ago
Don't brother. They charge a good amount ( fee ) for every transaction tied to your card, it adds up rather quickly.
They also take it upon themselves to put hold on your card with out any notice or attempt to fix the issue. Instead they leave you stranded, with no access to your money. Waiting on hold for 35 min to be told the reasonings for the hold was to to an usual transaction was made using the card get this $#*! the amount which sent off red flags was for $1.00 . Yep . Done
Review by Mr Swan9 months ago
One star is one star too many!I was with Netspend so i could get my monthly government benefits direct deposited.And my debit card was stolen not once but twice and my gov check was stolen from my Netspend account.Not only did Netspend not give me the temp credit during their investigation they said they would.But both disputes and investigations were found to have no errors and i was out hundreds and hundreds of dollars and lost my apt and was homeless for months.I mean that's pretty bad when u cant even trust your bank!!
Review by Minivan10 months ago
Every month I make a payment to U-Haul Storage. The payment is for 169.95. IF my payment is LATE there is a $15.00 fee added. Which makes it $184.95. An $11.90 tax is applied and $196.85 is my ENDING BALANCE DUE. On 11/23/18 @ 12:59 a.m I received a text alert stating that $226.38 hold was placed & pending on my Ace Flare card ending 9650. Which IS the U-Haul payment as well as a 15% “REFUNDABLE” rental charge. For THREE months it’s not been refunded! Today is the FIFTH day that I spoke to a rep that says the merchant hasn’t collected in order for the refund to occur. U-Haul spoke to THEM as well as gave proof that the payment WAS INDEED collected on THEIR end. Yet and still the 15% fee WAS NOT REFUNDED! I now have a NEGATIVE balance because ACE deducted a monthly charge...that WOULD NOT be had they refunded my money. As I stated this is the THIRD time I noticed. I’ve been making the payments since Aug. I didn’t notice the problem until 3 months ago. The 1st time I thought it was MY mistake. The 2nd time it happened 10/25 when I disputed the situation I was fast talked into believing it was in fact refunded BUT SPENT before I noticed. On Thursday I spoke to several ACE/META BANK/NETSPEND reps about the situation resulting in a conversation with a “supervisor” whom said her name was Cherry! Without any results! They won’t explain WHY the charge is pending on their end ONLY! Or why it’s states pending when I check my balance AFTER the money IS ALREADY taken OR why I am not receiving an ALERT the same as ANY other time movement is made IF THEY refunded it THIS TIME or any of the others! They stopped giving rep i.d numbers when I asked for the legal department. Then put me on hold for over an hour ONLY to give me an email address
Review by Marilette Konkal10 months ago
Straight crooks!!! Said my refund would be here in 10 business days called them,and now they say they get a extra 5 days!! It doesn't take 15 business days to get a check from Texas to md!!! I would nt refer a terd to the [email protected] there lucky im not in texas!!! Coward gu.ps
Review by Unizet Thondan10 months ago
They put a hold on my card soon as my money was deposited and kept inquiries my of my personal information still kept my deposit
Review by Ashiedu Ioata10 months ago
Worst customer service ever I guarantee it got scammed in September using my netspend card it's mid December haven't heard a word from them so they don't back up fraudulent claims
Review by Abuja11 months ago
Get Rid Of your Net spend Cards!!! This company should be ashamed of themselves.Stealing from the people who are already struggling.Making this Debit card out to be the miracle answer to all of us who can't get a bank account. But in a world now where you can't even rent a room without one.This company charges so many ridiculous Fees. That they should be charged with a crime. Example: my grandson wanted to purchase a game for 9.99 so I went down and loaded 10.00 to the card fee:3.95 got home and went to order it off the play station for him and it was declined because once again netspend charged a fee1.00 so now we are at 5.00 for10.00 but I was not about to pay 3.95 more to load a $1 decided to take the money off the card. well again not only did the store charge me but once again Net SpendFee:1.00 the card declined and I was charged a 1.00 for that as well =7.00 I ended up with only getting $7.00 cash out of $17.00 I spent and never was able to purchase the game for my grandson.Another billion dollar company, making it's money off of praying on the poor.
Review by Cellyfish1 year ago
Netspend.com is good for giving you your money early on your debit card, However they let people take1067.98. Off of my Disability Income Card and I was evicted from my house because they wouldn't investigate,they wouldn't return my money to me!IThe representatives let me hanging on the line,i was cursed at,i was sent3digits phone nos!u was told that they didn't have the complete nos. Bull s___t they think everyone is a fool! It's been8yrs and change and it still hurts!Where's the decency and honesty anymore?!
Review by Yaritsa1 year ago
Net spend is another garbage prepaid debit card company that uses deceptive advertising and marketing. Do yourself a favor and cut your net spend card in half. If you're considering Netspend, do yourself a favor and don't.
Our reviews are aggregated from multiple sources to give you the best overview about netspend.com.
NetSpend is a leading provider of reloadable prepaid cards and related financial services in the United States. We serve the estimated 68 million underbanked consumers who do not have a traditional bank account or who rely on alternative financial services. Our mission is to provide products and services that empower consumers with the convenience, security and freedom to be self-banked.
Since 1999, our products have helped more than 10 million consumers to make purchases, pay bills and manage their money without the need for a checking account or credit history.
Through our nationwide network of more than 70,000 distribution locations and 130,000 reload points, consumers can buy and reload NetSpend Prepaid Cards at neighborhood retailers, check cashers, convenience stores, grocers, pharmacies, insurance providers and tax preparers nationwide. In addition, our direct distribution channel reaches consumers beyond our store-based distributors. NetSpend is also a leading provider of corporate payroll card solutions that help employers offer all employees a direct deposit option and eliminate expenses associated with paper checks for employees and employers alike