I purchased the ccna and ccnp kit 1.5 years ago, and ended up loosing the credentials to the lab. They were quick and helpfull after the sale.
Review by Thornie Arani4 years ago
They put together a tested and clean kit. This with the bundled corse work to achieve certification made my purchase an easy choice.
Review by Lalta Harpool5 years ago
23 Nov 2014
Just received 3 replacement 3560-TS-S running 15.0 code. All of them work with the exception of one which doesn't have any activity lights but am able to console into all of them. Makes me wonder how long the one with burnt out lights will actually continue to function.
After 4 months of returning defective parts I finally have a completed CCIE rack. I will now setup according to the INE topology and note any other deficiencies with the equipment and replace as necessary. I've also purchased over $500 worth of longer x-over cables and making custom serial cables, cable management, PDU etc. I highly recommend purchasing a serial port card which will give you a more reliable connection without constantly resetting your equipment. I also ended up spending $1,300 on setting up 10 circuits with a 60 amp circuit that are individually surge protected. So far, I'm about $8,000 invested into this CCIE rack but suspect more expenses will arise the more I use this equipment. Here's hoping this rack will last at least a year...
02 Oct 2014
I'm temporarily upgrading Netcertlabs from 2 to 3 stars due to recent interactions with them attempting to resolve my CCIE rack issues. They will be sending a different model switch to replace one of my 3560G's that wasn't working.
It looks like I will be sending back the 2nd 3560G switch as well since I'm unable to console in using a known good Cisco console cable. The office manager [name] has been more responsive recently and seems overall Netcertlabs is really attempting to address my issues. As a customer I really appreciate being kept in the loop and having relevant options being offered that hopefully will solve my issues in a timely manner.
I will update this review as necessary and increase/decrease star ratings as appropriate. It appears Netcertlabs is back on track treating customers as they should be instead of a number on a spreadsheet.
01 Oct 2014
Surprise! Netcertlabs have sent me a replacement 3745...I'm updating their current star rating from 1 to 2 hoping this new router will be good. I haven't heard from the owner (Removed) in a few days and phone calls and e-mails go unanswered even though several employees have told her of my inquiries.
I will continue to upgrade Netcertlabs star rating up or down depending on when and if my CCIE rack is finally completed and actually working. If I should perish of old age before my CCIE rack is completed I will haunt Netcertlabs forever!
***To boldy pay what noone has paid before...***
CPT. Kirk - Scotty!! I need more power!!
Scotty - I'm paying all the return shipping on defective parts I can CPT!
Received my 2nd 3560G switch a few days ago but need to return it due to console port not working. I'm using the same Cisco console cable I use for my other devices without any issues. Another $59 to return an already defective switch. Not sure how many hundreds of dollars I will spend to get this CCIE rack up and running. I'm starting to suspect these 3560G switches were purposely sent to me defective in order to blame it on shipping to get reimbursed. I could be wrong but definitely doesn't feel like it.
Still waiting on replacement for 1st faulty 3560G - Estimated delivery date still X-Mas with a side of coal
Sending back 2nd 3560G to wait on yet another replacement
The more I dig into this rack the more issues are sure to be found. This feels like the nightmare before X-mas that will never end. I wish Netcertlabs had a sense of responsibility to do what is right. Expecting customers to pay return shipping on defective equipment they just opened is deplorable.
Most of the time I feel they just want me to go away and stop whining about my defective equipment. They will listen to you on the phone but definitely get the sense that they have better things to do then talk to someone about any issues their having.
I feel more like the enemy then the customer who shelled out almost $5,000 for a rack. My order still isn't complete after 3 months of waiting but obviously I'm at the mercy of Netcertlabs timetable and shelling out hundreds of dollars for returning defective equipment. I can't wait to get my next piece of defective equipment in the mail.......yeah!
I have been transferred to Netcertlabs higher echelon awaiting further instructions. A being with whom we've never heard before has assumed position as temporary liason to our mysterious equipment malfunctions. This unknown being has informed us our "New liason" has suspiciously been detained due to unforeseen alien birth at Epselon 5. No firm time table has been established for awaiting replacement parts.
There is an earthlike sound of "crickets" during transmission. Suspect Star Fleet in the "Netcertlabs" sector may be compromised. Have lost contact with main liason with whom we have been corresponding with.
Our dilithium crystals are almost depleted with no replacements in sight.
All power has been shut down with the exception of life support and impulse power. We may need to travel to the only close planets of certificationkits.com and ciscoland.net in order to find the required supplies. This would be gambling the lives of my entire crew but with our long range transmission compromised this may be our only option
22 Sep 2014 - Update
Received 1st 3560G was able to initially access but stopped working after 2 days. I opened up the switch after talking to [name] the office manager and the dust was thick and wondered if anyone even looked at this device.
I was able to console into my other devices with the exception of one of the 3745's was just spitting garbled characters out of the console port.
Netcertlabs is currently sending me a replacement controller board for my 3745 but suspect it will take several weeks to get here. The 3560G-24PS I just returned (Paid $59 shipping) is supposed to be replaced once they contact their vendor and reissue another one. This sounds like a forever replacement time....who knows X-MAS? Also, the 2nd 3560G is supposed to be arriving soon but seems like it may take awhile since its already been a few weeks.
So far my studies are about 3 months behind trying to get this rack up and operational. Another 9 months and the warranty will be up and hate to think what will happen after that.
I was told the certification lab books that accompany each purchase depending what track your on are not included. I still see the below advertisement information listed on their website and remain puzzled what they meant by "Complete Certification Workbook Training and Lab Setup Videos".
Every Cisco CCNA CCNP CCIE Lab Training Kit comes with:
- Clean Original Cisco Hardware & Accessories with a 1 Year Warranty.
- Complete Certification Workbook Training and Lab Setup Videos.
- And, every Cisco Lab comes with Unlimited Tech & Study Support.
****Once the lab is finally complete I wonder what other surprises I will find?****
STAY TUNED FOR FUTURE UPDATES
We ordered a CCIE Ultimate Lab from NETCERTLABS mid July 2014. Everything came very clean but the switches (3560 TS-S) that were advertised as being CCIE Lab V5 15.0 SE code compliant were only 12.4 capable.
We pointed this out to them on their website and they promptly removed the Cisco Lab V5 15.0 SE code compliant from their website. They said they would send us 2 3560G's 24PS-S but for 3 weeks they keep on giving us excuses for not sending them.
Also, when this order was originally placed I asked [name] if there was anyway to upgrade the (2) 3550's to the 15.0 code with the switches advertised running 15.0 code and he gladly gave me a free upgrade to the 3560's running 15.0 code.
***Update 08 Sep 2014 (2) 3560 TS-S and (1) 3560G is being shipped will need to wait another 7-10 days to see what shows up***
Currently 28 Aug 2014 they have stopped responding to our e-mails and phone calls. I asked them to go ahead and just send us the (2) 3560G-24-PS-S and (2) 3560 TS-S as a reasonable request even though originally we were promised (4) switches running 15.0 code.
subtracted one star for not delivering switches with 15.0 code as advertised
subtracted one star for being non-responsive
subtracted one star for non completion of order after almost 2 months
After researching we found out NETCERTLABS only has the secretary and 2 owners running the place.
***08 Sep 2014 NETCERTLABS said they will contact us when the 2nd 3560G comes in and is ready for shipment...this could take another month or two if we're lucky****
****We believe they are trying to stall us until prices drop on the 3560G-24-PS-S switches****
(The below issue will never be resolved since they are unwilling to send (2) more switches running 15.0 code. I thought after telling them about their advertising errors on their NETCERTLABS website and E-Bay we might have received the other (2) switches running 15.0 code as a professional courtesy....didn't even hear a thank you.)
***They also tried to get us to pay an additional $1,000 for (2) 3560G-24PS-S switches which were supposed to have been 15.0 code in the first place****
Review by Mopsa Afrina5 years ago
When I was looking for gear for my home lab I did not want to go like most and do things piece-meal. NetCertLabs offered the right amount of gear and software needed to complete my certification studies (and then some) in one package. As soon as I paid for my kit, I received emails and updates on my system build as well as an Instagram pic of the equipment before being shipped out. The company followed up with me to make sure all my expectations were met and reiterated that their engineers were available to me at any time if I ran into any issues. When I want to augment my studies, and my home lab, NetCertLabs will be my first stop.
Review by Divermac5 years ago
Lab equipment is in great condition and has been working well for a year now!!!
Review by Ledaig5 years ago
Absolutely great! Affordable.. If I only live in US I would have big savings.. The shipping costs much more than what I bought from NetcertLabs. They also gave me free 2 FXO ports! incredibly amazing!
I suggest that NetCertLabs should also sell other networking devices like juniper SRX, checkpoint, F5, Aruba, Cisco wireless LAN controller, and etc. If they would have these products as well, they will become tremendously great!!!!
Review by Tahlecion5 years ago
I had recently bought the following From NetCertLabs CCNA R&S Enhanced Lab - Cisco 200-120 Certification Complete Study Lab Kit with CCENT - Includes Training & Support -
I was very impressed with the whole process. I was kept informed throughout the delivery. Once I received my order NetCertabs contacted me via email to make sure i was happy with the order and if there was anything else that they could do.
The equipment was in great working order. I definitely recommend buying from NetCertLabs
Review by Haitao5 years ago
I have been working on acquiring my CCNA certification, After obtaining the CCNA package from NetCertLabs it has taken my training to a whole other level. I have worked with simulators, but having real hardware to work on really offers the hands on learning I have been missing. I feel I have all that I need to to pass now. I would recommend NetCertLabs to anyone great investment. I will be continuing to use them for my next certs as well. I want to also say that their CS is very responsive and helpful, I had no trouble getting replacement parts when needed.
Thank you NetCertLabs
Review by Lessard5 years ago
NetCertLabs is the perfect place to assemble your Cisco test/practice lab. The equipment is clean and ready to go. No "shot in the dark" buying used and broken equipment online. The training materials are outstanding. NetCertLabs is highly recommended.
Review by Mikeglenrock5 years ago
I purchased routers, switches for my home lab. As a beginner everything came as ordered...when I called for help they were helpful but they advisedo me they only sell equipment. While that maybe true I had hoped they would have provided different types of conception diagrams or instructions even if it was at additional cost but nothing but the equipment.
Review by Urun Alicia5 years ago
The staff was knowledgeable and assisted with picking out the appropriate equipment for my cert needs. Equipment arrived promptly and in great condition. Tech support responded quickly with any questions or technical support assistance. Highly recommend them!
Review by Jannavie5 years ago
Would absolutely buy from them again. The follow up and value was outstanding.
Review by Bootspeed5 years ago
We purchased a Cisco system for our office which was a total of 17 phones. I'm sure if you had the right tech support this system would work properly. We did not have a good support system through NetCertLabs. Some of our phones constantly drop calls. Two of the phones just don't work. One of our employees had to buy a headset just so his phone wouldn't drop calls. All of our phones tell us we have messages when we really don't. We could send them back but we would have to pay for all shipping costs. The owners (aka tech support) were impossible to reach at times. One of those times was very critical. Nobody could call in to our office. The system took outside calls straight to voicemail. I was told they were out on vacation and couldn't be reached. There was NOT ONE other person in that office to offer tech support, so we were basically stuck with a phone system that didn't work. There are three people that work in that office. The receptionist, and the two people that own the company. When they tell you they are having someone call you for training, it's the receptionist who knows nothing about the system past what they have told her. I would never make the mistake of buying from NetCertLabs again. They represent themselves to be something they aren't.
Review by Stormme5 years ago
I ordered "The Rack" about a year and a half ago and am very satisfied with it. The equipment was cleaned very thoroughly and shrink wrapped to keep it clean during shipment and everything arrived in full working order. The training material it came was good and supplemented other Cisco certification books I was using very well.
The staff is very knowledgeable and the customer service is very friendly and helpful. I would definitely do business again in the future.
Review by Algarra5 years ago
My $0.02, the best measure of good people and great customer service is what happens when things don't go perfectly. My shipment had a couple of pieces missing and one of the IP phones was defective. With no hassle at all, I got the things I needed very quickly...no delays to my study plans...and a phone upgrade for the trouble. SWEET!!!
The team at NetCertLabs are very nice and always friendly. They have proven to me they will do whatever it takes to make me happy and help me achieve my certification goals.They have been extremely helpful with any questions I have asked with quick replies.
Review by Notte Tousif5 years ago
I purchased my lab from NetCertLabs because of the great information they gave me over the phone. I especially like the policy that you can trade up the next lab with credit from your previous purchase. Having my own lab has made a huge difference in the way I have retained the knowledge. Thank You Very Much!
Review by Jilleen Eldrett5 years ago
These kits that they sell are perfect! There is no substitution for the real thing and they provided a great refurbished kit. Very good job of refurbishing and a complete kit to take your certifications.
Review by Rawlin Marritt5 years ago
I have had the pleasure of working with Kimber and Scot on two separate occasions which ended in a purchase. Their professionalism, subject matter knowledge, and attention to detail to my needs were instrumental in closing the deal. Both purchases were processed and shipped in a timely manner and the equipment arrived in great shape. I would recommend their store to any of my friends and colleagues without hesitation. In fact, my colleagues, who are currently training on my NetCert CCNP Advanced Voice Lab, have commented on the power of the lab and asked where I made the purchase. NetCertLabs receives my endorsement and I will look to them for all my future network lab equipment needs.
Review by Naby5 years ago
Thank you Netcertlabs!!!! The advanced CCNA (R&S) lab kit I purchased about a year ago gave me the hands-on practice I needed to pass my CCNA exam. The kit I purchased allowed me to simulate CCNP labs which enabled me to successfully complete my CCNP certification.
The equipment I purchased from Netcertlabs were neatly packaged, looked brand new and most importantly very clean - no dust was spewing out of the vents when I powered the devices.
Before I heard about Netcertlabs, I purchased a used catalyst switch from ebay and that thing had so much dust coming out of the vents whenever it was powered on. I had to personally open it up and clean it.
That switch was nowhere near as clean as the equipment I purchased from Netcertlabs!!!
Massive thanks to Netcertlabs, Andrew - New Jersey
Review by Mummyp5 years ago
I will recommend Netcertabs any time aby where. Perfect customer relationship and expect your purchase to be exact with your expectation. Keep up thwith good work.
Review by JKinsman Maglionico5 years ago
It was easy to customize some of the components in lab. The equipment was sent promptly, packed very well and worked right out of the box.
My only regret was not having order sooner.
Review by Mahira Motlhabi5 years ago
As an I.T. Manager, I have to keep up with everything, including voip and tier 2 networking. This lab allows me to learn on my own, and the guides lead you step by step without being too long or complicated. Excellent work!!!
Review by Josefine5 years ago
I recently bought my CCNP lab equipment from Net Cert labs and is very pleased with the kind of service that they provide. The equipment arrived on time and is securely packed and neatly packaged.
The routers and Switches are very clean and some of them looks like brand new, and they all came in sealed in a plastic sleeve. All components worked perfectly well and the IOS are up to date with the most recent releases (version 15.1 for the routers and 12.2 for the Switches) as of this writing.
Overall, I'm satisfied with dealing with Net Cert labs. The Management, Technical Support Engineer and staff go out of their way to assist and support you in every way they can .
I will definitely recommend them for anyone who is in the process of setting up their home lab and is currently out in the market for great deals, but would like to get some type of assurances and support for the type of equipment that they are about to invest in.
No one wants to get stuck in buying something that is not being backed up by some sort of warranty and support but you don't get that with Net Cert since the folks out there do stand by their products.
Review by Gerlinro5 years ago
Purchased twice from these folks. Satisfied both times with how they handle orders and their willingness to assist if I need something a bit different from the standard kit.
First purchase through them, test the waters as it were, was a basic CCNA kit. The order was probably the smoothest order I've done through ebay that involved seller ineteraction. Long and short, I was happy enough with NetCert that a few months later I sprung for the full CCIE kit.
NetCert set me up with an upgrade so I could reuse my existing CCNA lab. They also made a few tweaks to the equipment list so that I'd have reduced shipping, a very nice plus when shipping across the Canada - US border.
Been starting to put the kit together in my spare time and so far been very happy with their setup. The full CCIE lab is very complex to setup but also very flexible for testing almost any sort of scenario imaginable.
Review by Kouhei5 years ago
I bought a CCNP R&S Lab from Netcertlabs last year and I couldnt be happier! They have the best customer service around. I at one point lost my harddrive with the study guides and IOS Backups, and they no questions asked got me a new link! They are absolutely wonderful and I recommend EVERYONE that needs a lab for study, to buy it here!