Absolutely the worst pension provider in the country! staff are ignorant and incapable of going off script, their systems take 12 months to update a change, communication to employees is a disgrace. If the government believe that this system is going to pay for peoples retirement, think again we would all be better off putting contributions on a horse race than rely on this lot to secure our futures.
Review by Layvay1 month ago
Terrible, telephone conversations with Matt are aggressive and rude, online chat was ridiculous - unable to answer a simple request for help.
Review by Amamda1 month ago
I was being deducted money without my knowledge asked for funds be returned opt out scheme spent 2 weeks on phone email and physically getting hard copies was lied to everytime by them impossible to get your money back just lie after lie do not trust these try get your money out and see this company is a svam
Review by Meier1 month ago
Well I was exceptionally nervous after reading all the reviews on this site for Nest Pensions. I requested to withdraw some money from my pension when I turned 55. I made the request on a Sunday - they requested proof of ID (why I don't know) so I sent my passport recorded next day which they received on the Tuesday - I didn't hear anything from them so contacted them via their chat on the web site - Very helpful but quite contradicting - confirmed receipt of passport and said they would be in touch in due course - could take 2-4 weeks - I said it doesn't say that anywhere - in all their literature it states 5-10 working days - anyway on the following Thursday they sent letter to say they had paid funds into my bank which could take a few days - it appeared the following Tuesday and I got my passport back on the previous Sat - So although I found them un-communicative and contradictory with their info I have to say everything happened as it should.
Review by Parthenia2 months ago
Avoid at all costs they've lost my passport, they don't care.
Waiting 4 months for refund of contributions
On the phone to them told them I'm going to the ombudsman. His reply that's fantastic!!
They are so condescending
On hold for 25 minutes out of 35.
Review by Uxua2 months ago
the worse system i have ever seen, and no one gives a s***
Review by Clarenden2 months ago
Imagine paying in £1000 to NEST pension to invest for you. They would instantly take £18 fee for handing over the money! Your at a loss before you even invest. 1.8% fee on every £ you pay in over the lifetime of your pension certainly adds up. Plus an annual admin fee of 0.3% on top.
I will not be joining.
Review by Slightly DjFrenchy2 months ago
Atrocious company. My retirement date was set for 23/09/19. On 24/09/19 i was unable to login to my account. Apparently they have sent me a letter (2nd class post) to tell me when i will get my money .... Personally i would have expected it on the day (or day after) my retirement date, considering they had several months notice.
Would NEVER advise anyone to use this company
Review by ELad Morov2 months ago
Trying to enrol as a delegate to pay company contributions. It has taken 12 days so far and nothing has happened apart from emails telling me what the process will be. What is the point of telling you what should be happening when they aren't doing it? I am now copying in the Pensions Regulator to every email to demonstrate how inefficient they are.
Review by Aytee2 months ago
They enrolled me without telling me and took money from my weekly wages.
I rang them and they said I had to wait 1 week (Why??) to opt out which meant they took more money off me 1 week later.
I tried to tell them I don't want it and to STOP taking my money but they still took it again.
I opted out after having to wait 7 days and now they have told me I will receive a refund in up to 10 days time.
That's 17 days they've held my money for.
Terrible terrible Company.
Thieves taking my money which has caused me endless stress, upset and anxiety.
There should be a law introduced to STOP these thieves from taking your money without consent/permission!!!
Review by Pany2 months ago
always technical difficulties on web site. can.t get my monies staff no help .set date for retirment they reset too other date .due too technical difficulties dont think ile ever get my monies. wont let me reset date.
Review by Keepfitgirl2 months ago
My employer has been making contributions into NEST since 2017. I am now leaving UK to live permanently overseas and decided to see if I could transfer the funds into the pension account I already have overseas. When I checked my pension pot on the NEST website it appeared I had no funds. Similar to other reviews it transpired due to an admin error at their end I've had two accounts set up under my name, I was told by NEST this would be because I had gotten married and change my name. Yes I did get married and change my name some 34 years ago well prior to having any dealings with NEST. After some discussions on the phone NEST finally agreed to transfer the funds from the duplicate account (which I knew nothing about) into the account I was aware of. As this has not been done I have today tried twice to contact them on live chat but this does not appear to be working. Why or why does nothing seem to work as it should with NEST. Most people have a busy life and cannot be chasing around after NEST to get the funds they are entitled to.
Review by Ncarolina2 months ago
just spent 1/2 hour on the phone. with customer adviser from Nest Pension regarding Logging- in problems, to their system . In the end ....just give up. Just a cheap and nasty system that is not user-friendly. Also call centre in India
As soon as i change jobs , going to get my money out of this pension company. Just awful
Review by Reynet2 months ago
Absolute disgrace of an organisation.They literally couldn't organise to wipe their own arses far less run a national pensions initiative. If you do need to contact them see if you can't skip a couple of grades and go straight to the VILLAGE Halfwit.
Review by Wasterspace2 months ago
One of the worst websites ever, if something doesn’t work, ,like getting a username/ password reset, they just show this
You can't access your account at the moment. You'll need to follow the link we sent you in an email to access your account. If you're still having difficulty, you can call our contact centre. Details are on our website. Find out more about how to fix this error.
So force you to waste your life hanging on a phone ,for contact centre.
So why have a website in first place ??
Oh and no email on how to access website was sent...😡
Review by Novs2 months ago
I applied to take out my extremely small pot of money out. On the date I nominated I checked my bank account, nothing. I tried logging onto NEST - account was closed down. I tried live chat, nothing happening. I rang NEST - finally - spoke to a person who said all ok. Money been de-invested from NEST today (the date I nominated to get my money) and that in five to ten working days I will get my money. My complaint is that I was not contacted to say my documents had been received, I was not informed the money would then take a further five to ten days after my nominated date to arrive in my account. In these days of electronic transfers this is just a joke! I think their communication is truly awful. They have a contact link - well don't bother, and the website just sends you round in circles. I am glad I am taking out my less than three figure sum of cash. I wish it had been in my account on the day I was expecting it and NEST should have kept me informed of its progress at every step of the way. NEST - sort out your communication and tell people all the facts up front please.
Review by FastFashion2 months ago
I couldn't login or sinup for first login ,and when i called the supoort the robot and i choose the right options but the system not recognize my ni number already i tried 1 hour and waste my time.The problem didn't solved.
Review by Besiki3 months ago
They are just thieves.
They steal your money and refuse to return it.
All the people who work for them just read off of a card of responses which they just repeat like a parrot.
Basically they steal your money so that these thieves can have jobs.
Review by ANoniMouse3 months ago
Applied to take my pension as a cash sum sent relevant documents.after 2 weeks I received my money in my bank and was told my documents in post. Fantastic service after seeing /hearing bad reviews. No problems getting through on phone to their enquiries line.
Review by Skevi Dayaon3 months ago
Worst customer service i have ever dealt with , they havent got a clue what they are doing , extremely rude hang up during calls the list is endless
Review by Stefanie Snowzell3 months ago
I have been trying to get my nest pension out, since June 13th, I have sent in my passport, drivers license, original bank statements and my latest phone bill all to prove who I am. All original documentation, I have rung up 4x and each time they are saying they do not have enough information, and three occasions they have specified that my money would be transferred to my bank within the next 5 days. On the last occasion I told them the only thing that I could now give them as evidence as who I am is my DNA!! .. Yesterday yet again I received a further letter requesting more information however they have every piece of documentation that I can possibly give. And they have shut my account down from the day I informed they I was withdrawing my pension
Review by Nicodemos3 months ago
I have been compulsory enrolled into this scheme (sham) three times over five years and to opt out take forever. Why we have to opt out, I don't know? Why can't we opt in? The company I work for now are taking money directly from my wages and I'm struggling to get it back and opt out. I only have so long to opt out before you are in it for good! My advice to everyone is OPT OUT and persevere when they make it difficult to opt out. Worker shouldn't have to go through this year after year and it seems they target low income workers that need all the money they earn.
Review by Sayraz3 months ago
NEST appears to be something of a scam. I have dealing with someone called Richard Hardy. Nest have lost my contributions. They are a complete waste of time. Richard Hardy whoever he is is a waste of time. No point in complaining. Their complaints department can't be bothered to contact me after a complaint has been lodged.
Review by Porames3 months ago
Cheeky bas**rds on the phone. Negative a trillion stars for this lot.
Review by Maggz3 months ago
Truly awful company - the amount of stress and pain withdrawing money was a joke. Poor, poor service and a chap called "Richard Hardy" sending letters who doesn't appear to exist other than as a consultant (as the customer service representative let slip!). Avoid, run from, do whatever it takes ....