I Made a deposit yesterday funds gone from my bank but nothing in my neosurf account then I get blocked sent multiple emails received one email to say they will get back to me the next business day but still nothing $190 just gone bloody ridiculous will change my rating when situation is soughted in the meantime I'll keep emailing and calling till it's fixed
Review by Munyette2 months ago
I have purchased the cupons (as part of a scam, but never provided my codes or used a fake verification site that wss provided), to try to transfer the money to my bank account I made 1 deposit on my neosurf account, I am able to see the transaction, but is not available on my balance and of course the comission has been discounted out of the cupon.
I have tried several times to buy the amazon gift cards using the link from neosurf.com but it gives me an error message. Non of the shopping sites work, I have sent 3 email and only get the automatic response, found a number for costumer service and.. it doesn't work. Is there any way to get assistance?
After 1 month of having issues i was able to get assistance and got my issue solved...
Review by Sathieseelan2 months ago
Very dishonest service
Nobody from police to seller and Neosurf interested?
Never ever use this service unless you want to lose money
Review by Rujul2 months ago
I try for a long time to interpéle your service to solve my problem, but nothing! here is the message he sends me, I go to tobacco kisoque, no you should see it online, and here is also no response online. so what is your service ??????
here is the message that was sent to me by 1xbet
1xbet : Dear User, please provide us with the official letter from Neosurf, which confirms the provided voucher.
Review by DorotaZ2 months ago
Deposited $200 3 days ago and now every time I try to spend it, I get the message “this pin code needs to be activated first” so I tryed to withdraw my money and withdrawing to Australian banks is not supported with no other withdrawal options! unsure what’s this means and can’t seem to contact them for support anywhere! I feel like they have purposefully stolen my money.
Review by Mittar Scheening2 months ago
Please help me restore my account
I deposit $100 into myneosurf.com to try the new balance transfer
why block my account after I have put in $100?? Sigh please help me
Review by Elladean3 months ago
Worst experience ever! Do Not Trust them.
I bought two 250$ vouchers and right after entering the pin number to check the available amount on the Neosurf website, the available amount on my card started to decrease and in less than 30 seconds the money totally vanished!
I wrote their support center (support @ neosurf . com)an email and informed them about the issue. Still waiting for their response!
Review by Iamsuper3 months ago
Adding a review here seems really effective. I got a message from the support team asking for more information. I will keep you posted with the proceeding. Increasing the review star by one for their promptness.
Hi! I added coupons to my account and then I wanted to get refund to my bank account. However, the refund was unsuccessful due to KYC.
I uploaded all KYC document and upgraded my account. The website shows I am a premium member.
I don't see money in my Bank account or in my Neosurf account. Its been 6 working days since I have gotten my KYC done. The support team really doesn't care about reaching out to customers even after sending support email..
If this is how you start a relationship, I wonder if I will ever try to use neosurf in future.
I have my 286 euro with you, and I would like that ASAP into my bank account.
I hope someone from Neosurf will read this.
Review by Whitto3 months ago
About a month later and I still don't have my money back even though I transferred it to my own bank account. Will never use neosurf again.
STILL WAITING FOR A SOLUTION. I WAS CONTACTED BY SOMEONE FROM NEOSURF WHO WERE LOOKING INTO IT BUT I STILL DONT HAVE MY REFUND. GETTING SO FED UP.
After reading someone else's review it seems manual intervention is needed to transfer from a neosurf account to a bank account when the bank account is registered outside of France.
Can someone from Neosurf please assist?
Review by Fivey3 months ago
please help me i accidentally brought a neosurf voucher online in euro currency please can you please transfer the currency over to AUD currency for me please
Review by GymJunkie3 months ago
Tickets balance not showing up. Ive been trying to contact their support for MONTHS with no response other than an automated email.
Review by Shenik3 months ago
My account was verified but I reach the limit that I can pay on sites.. 1000euro per month. I contacted support so I get higher limits but o don’t get a helpful response.. hope they see me here
Review by Zakiyyah4 months ago
I have registered an account yet whenever I tried to log in or perform any actions on the website, I was blocked without any explanation. Every time it just says ''For security reasons, your access is blocked during 02H45. Please wait or try again later.'' Even after I waited three hours to try to get back on, doesn't matter which option I choose, It just returns me to the login screen. After a few times, I was blocked again and the ''For security reasons, your access is blocked during 02H45. Please wait or try again later.'' just appears again. Even when I tried to choose the contact option I was still blocked from the website. I tried to call the service number and it says the number is not available. The website is really bugged and the support service is not very ideal. Please help me with the situation ASAP, thank you. Need help, please reply, the whole website is not working, I don't want my money go waste because of your bugs.
Update: The support replied after two hours ask for my information, I gave them my information and stated the issue. However, they never replied after that, furthermore, I checked my vouches' balance, all four vouchers($100 each) were left only $0.25 despite I didn't use the vouchers because I was unable to log in to the website and I didn't give anyone the codes. Naturally, I couldn't deposit all the money on the vouches, Later on, I checked the transfer history of the account find that it was transferred to a website with ''royal pay'' that I don't even know. Now I start to suspect if the Neosurf is involved in some illegal scam. Terrible service, phone support is always not available and email was not replied after given the information. Not mention the constant bugs on the websites and three hours block. After I tried to verify the balance on the vouches for a few times, I was blocked from the website again. It's like they are actively trying to prevent me to get a refund.
Update 2: I finally received a message regards the issue. The message states that I must contact the support team to fix my problem. However, I did try to contact the support team via email a week ago, and I received no reply. I will contact the support team again to see if they can fix the issue or not.
Review by Purplevongie Installation4 months ago
I would like to remove my complaint and thank neosurf team :)
Review by Tribal Nasery4 months ago
the same story in my case i did make a deposit of $30 using visa card the amount is gone in my visa card but doesn’t show up in my neosurf account i did upload and send through email my passport, driver license, tax records,bank statement, internet bill, the picture shot the cards i used for deposit etc. but unfortunately until now i didn’t received any response from them.
Review by MarkFichara4 months ago
I just opened an account with Neosurf and made a deposit. Then I went back to my account to get a code so I can use the money I deposited and it now says I am blocked for security reasons during 02H19. Does anyone know what this means?
Review by Arnika Mathius4 months ago
Just attempted to top up account ,my bank account has had money taken out ,my balance says zero and i got blocked from the site and to top it off i get this error when i put my code into the neosurf website ,This Neosurf code cannot be used in this operation.once my account is fixed i will change stars.
Review by Reviewwww5 months ago
I bought 800 euro worth of Neosurf coupons to show to a landlord. Did not show anyone the code. When I tried to deposit them into my neosurf account, they showed as already debited! Neosurf stole 800 euro from me!
Review by Kpetronis Krupsky5 months ago
How long does it take for my documents to be reviewed because I have $50 in my account that I cannot use it states that my PIN code has not been activated yet I have used neosurf plenty of times in the past and all was fine
Review by JoeHeater5 months ago
Bought $2000 and I only used $1600, asked for a refund of $400 and i receive it right away, very quick, safe.
Nothing to complain, ALL GOOD
Review by Jurairat5 months ago
Just signed up so did my friend, calmed I got the password wrong, now even through laptop it has this message : CAN NOT ACCESS OOH14 TRY AGAIN LATER
Happened on phone and then on lappy fora regular deposit, even before, it simply can't get to the next part of the proces page this message pops up?
Review by Ryk5 months ago
I am a regular user of the Neosurf service. In July I cancelled a deposit made to my account. The funds were taken from the account immediately upon cancellation but have not been refunded yet. I have emailed several times using their form but to no avail, not even an acknowledgement. If not for this rudeness Neosurf would get a big five stars from me. So disappointing.
Update: Luc got on to this for me and all is corrected. Luc was polite and helpful. I am so glad as Neosurf is a terrific service that really fits a gap in the market of overseas funds transfer.
Review by Siralos Oleg5 months ago
Account myneosurf blocked. Few months ago myneosurf account been credited manually from team neosurf after had issues with depositing. Fine for some time account again blocked to this time no reply from them, unable living saying user blocked. For now using neosurf online codes vaucher with out account myneosurf. Yesterday bought few small vouchers in currency pln where unable transfer the remaining balances to other in the same currency, saying this tickets are not transferrable. Just to confirm week ago was able transfer reaming balance from one code neosurf to other in the same currency pln. Disappointed how it's changing. Long time ago I had good experiences with neosurf but now j can not say such of positive points. Making more difficult specially when is saying ticket is not transferable to do it go to myneosurf open account then I can connect the codes there.
Myneosurf account is locked for the months - no thanks! I am not going any more depositing there because the account getting blocked after few days. Thank you
Review by Fargham5 months ago
Neosurf is really good
Neosurf is really good. Everybody just loves putting down other people and this is really good service. I use it in most cases of emergencies and it has helped me out alot of times.
Review by SamLikesThings5 months ago
I have used this service more than 50 times and never had any problems at all ! very easy to use but hard to find outlets anywhere can only really be bought onlne, I am not sure why there is so much bad feedback for it ? it is a totally genuine service !