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Review by Daniel W.1 month ago
I registered Neighbor with my passport ID a couple months ago and got my spaces rent out, however, Stripe asked for my SSN which I don't have so they refused to pay me even though my spaces were fully reserved for at least 2 months. I sent them email (both Neighbor and Stripe) about how to fix it, turned out they ignored my email for an entire week and secretly removed all my listings and payment history, which means I can't get paid and all my earnings are gone.
Here's the entire story: At the signing up part, I used my passport ID to register and manually get approved by the specialist they sent me, it means I can list my space and get paid already, I was not required to provide SSN at all. Then Stripe asked for my SSN for identity all of a sudden near payment date and used it to pause the payment, I kept sending emails saying I don't have it yet and my passport photo ID was already a solid proof of my identity but no reply from either of them. Today when I checked Neighbor app, ALL my earning records and listings are gone.
I just want to say, at the beginning they were like super active and friendly to urge me providing information to sign up by endless texting and calling... and now they totally ignore me just because a tiny issue and STEAL my earnings, absolutely disgusting what they did!
In case anyone who read this and a lawyer, is that a fraud?
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Review by Andy F.4 months ago
I went through Neighbor.com seeking storage for my work van that was pending repair. After making the initial payment for the month and storing my vehicle, the vehicle was towed by the host just 4 days into the reservation with no reasoning and no notice. My vehicle was at a tow yard accruing fees for an entire month while it was suppose to be safely stored, which ended up costing me over $1,000. The host nor neighbor took any responsibility and have failed to respond to any of my calls or emails sent to resolve the matter. Currently in process of filing a civil suit in small claims for breach of contract agreement.
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Review by Wayne S.7 months ago
I signed up for there services they said it was a locked get and when i went to move in their was no gate and no lock so you are wide open to the street. I cancelled the reservation but they refuse to give me my money back i never moved in they don't care. Strongly suggest you find a storage company to store.
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Review by Terrisa C.1 year ago
i found a storage rental place for my oversize vehicle via Neighbor.com, by which i was ripped off $140 of my last month rent with the help of neighbor.com via their misleading information/impression about THEIR onsite host (as representing Neighbor.com) that was stealing customers from them by telling customers to cancel payment ($86.72) made on neighbor.com but pay him, the onsite host, cash, directly and also the storage rental owner cash directly monthly, instead of making their monthly payment via neighbor.com like they were supposed to, which was supposed to give customers insurance for their properties stored. the piece of misleading info & impression given by neighbor.com caused my trust misplaced with two untrustworthy people that ended up ripping me off $140 cash. (one of which happened to appear to represent neighbor.com) while it was advertised on neighbor.com as having 24/7 access, the storage owner made me wait five hours before i could get my vehicle off his lot. by the time i got there, my vehicle remained in the same spot unmoved with a bunch of other vehicles blocking it, gate locked, bull dog running loose on the lot. i barely got my vehicle out of the lot. neighbor.com refused to take any responsibility at all for this. this is how they thanked me for helping them stop one of their onsite hosts from stealing customers from them. i'm yet to receive my $86.72 refund from them. renters beware...their onsite host can screw u over and doesn't work for them, thereby, neighbor.com will not be responsible if u ever get ripped off believing that u were following the instructions of neighbor.com even when neighbor.com aided in the misleading info that gave out a false sense of security for doing business with storage owners found on neighbor.com. you're at the mercy of the storage owner and the mercy of THEIR onsite hosts. just hope and pray that they don't rip u off like the ones that did to me. and be sure that u get in writing everything promised before u pay anything to anyone. i think that b/c of my brain injury and my PTSD besides having a widow's brain, i got duped, left my vehicle with them with no proper paperwork stating the nature of my vehicle on the lot but a piece of paperwork for auto repair stating the monthly charge but not a receipt for the $140 the storage owner received. as a response to your response underneath, u guys could have done more, i.e. giving me the $140 storage owner owes me b/c your onsite host was the reason why i trusted storage owner b/c your onsite host worked for u, at least that was the impression i was given. but u guys refused to take responsibility for helping storage owner in his scam of ripping me off. i just looked at the piece of paperwork he gave me. it said nothing about receiving any money from me but the fact that it's a $150 a per month rental. got duped big time. perhaps next time u guys should make it loud and clear that YOUR onsite host really doesn't work for u and u got nothing to do with whatever your onsite host's actions or inactions. in addition, by reporting those two fraudsters, i have helped neighbor.com stop that onsite host's stealing customers from neighbor.com. where is the gratitude in this? the decent thing to do is to at least reimburse me for the funds i lost b/c of your help in facilitating their duping me by misrepresenting your onsite host as someone trustworthy working for neighbor.com. btw, till this moment, i still don't even have any notification of a refund coming to me or a refund being issued notice. they took it out of my bank account and still no refund back in yet.
UPDATE: finally got my refund from neighbor.com. still yet to see my $140 from the storage owner. do not expect the grateful neighbor.com site owner to help in this matter even though his/her employees have misrepresented THEIR onsite host to have caused me to trust the storage owner and then ended up giving him $140. while there was never any contract signed, THEIR wonderful onsite host told me the cash was nonrefundable after i asked for my $140 being in the storage for less than 24 hours willfully.
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