Worst customer service experience i ever had! Nedbank froze my account with no notification whatsoever and the best part they do it at month-end.so wait in a queue at the ATM only to find a statement say "transaction cancelled contact your nearest branch " So i go to the bank and wait in a queue with just 1 teller dealing with queries on a month end where they close early on a Saturday only to find out it was a FICA issue which i knew nothing about then when i finally reached the counter the guy says i will only be able to access my funds in 72 hours.I then ask for my funds and my account to be closed but they cant do it.They asked for supporting documents but by the time I got back the lady stands inside, smiles and say " come back Monday".As for the helpers at the ATM are worthless and have a don't care attitude.The Phoenix Plaza branch is the worst ever. Cant wait to get rid of this bank account.
Review by SunnyBbq4 months ago
First time I was 100% happy with Nedbank Estcourt.
I open a new inves account, Anusha and Colleges where helpful, no waiting time at all. Thanks
Review by Alkit Derrow6 months ago
I heard very tough and bad time with them losing so much money.
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