Use this company regularly. Good choice, easy ordering and quick returns / refund policy
Review by Bafford Leqend6 months ago
I have used this company almost since the started and think that the quality of the fabrics and cut has gone downhill with very high prices being charged for cheap synthetic fabrics. Customer service has also deteriorated with every excuse under the sun being given for delays in making refunds and lost deliveries. There have been increasing delays in standard delivery times. Check other reviews on here for their companies in other countries, same story.
Review by MPena6 months ago
Great quality, wonderful device.
Review by NoFxor6 months ago
I totally love shopping with you, you have enabled me to develop a unique style which is greatly admired by others but most importantly makes me very happy indeed , through many a season.
Review by Kalikumar8 months ago
Over the years, I've bought many pieces from navabi. You get what you pay for and I love the quality of their clothes! They fit better, look better, and last longer. Of course, I've ordered a few things that didn't suit me when I tried them on but returns are completely hassle-free and quickly refunded. It's really a joy to shop this site!
Review by Analogmary8 months ago
My experiences of shopping with Navabi have been excellent. The extensive choice, the quality and prices make shopping a pleasure, and the sales are great. I like the fact that there is information about the sizing for each item, a necessity when buying on line. I have found a couple of designers whose clothes fit me well and whose designs really suit me. I would recommend Navabi to everyone.
Review by MrLukulis10 months ago
Great company selling good quality clothes. The only problem is the courier used so receiving delivery is always problematic and involves extra days of waiting to receive order. Have complained but nothing has changed. The company needs to sort it out.
I would have given 5 stars if the courier wasn’t so problematic.
Review by EricJenny Harnecker11 months ago
Have been shopping with Navabi for a while now, they have a good range of clothing and sizes. They also give detailed descriptions of the items and have a good size chart.
Review by Naaser11 months ago
Their website is quite annoying but they have an excellent range of clothes and their returns procedure is easier than a lot of uk-based companies.
Review by Node11 months ago
It has been the best thing discovering Navabi - I treat myself to new items every month and everyone comments (favourably!) about how I look! I think I have been using Navabi for about 2 years and my biggest regret is not finding you earlier as I have a wardrobe full of unsuitable outfits from other retailers.
Review by Ravelingien11 months ago
I ordered some items in November. They arrived and I sent some items back as they were not suitable. On 14th December they emailed to say they would refund to my bank account within 5 working days. Didn’t happen. When I chased the refund several times I was told they had been busy!! Wasn’t it foreseeable that they might be busy pre Christmas? Their staffing problem not mine. Today I received an email to say refund made. The £345 is still not back in my account. Customer service “ should be there by tomorrow “ . Sounds to me like this company has financial issues. I won’t ever order again from this company, very disappointing attitude and unreasonable behaviour.
Review by Yukitaka Zvonkin1 year ago
The best choice of clothes for me.
There's a wide range of styles and fashions and prices. I can always find something and be tempted by a new look.
Review by Fakrudin1 year ago
I have been shopping with Navabi for 5 years. I really like the meticulous detail they give you on their clothes (eg photos from many angles, lots of sizing measurements and advice on what body shape it suits). Shipping has got faster recently (3 days typical in last few orders).
I have had to return items occasionally (fewer than 10 items in 5 years) and I do check to see if the money had been credited. It takes 2 to 4 weeks in my experience. I haven’t had a problem getting refunded, which others here have experienced, but I will certainly closely check my latest refund (I returned something yesterday) and report here if not refunded.
I called Navabi in 2017 when my ‘limited time discount code’ didn’t work. The call was answered promptly and the staff member I spoke to was courteous, knowledgable and helpful, which is why I remember it.
UPDATE: 7 days after posting back my top I have had a refund via PayPal. Sorry for those people who have had a bad experience but I find them great. (I fully expected it to take at least 2 more weeks. It took me longer to get a PayPal refund from Argos recently.)
Review by Mr Brett1 year ago
Although their clothes are good, the customer service is shocking. I bought a pair of Manon Batiste trousers, I love them but when I came to wash them the label said that you couldn’t wash them, , dry clean or anything. As they were cotton eleastine, I decide to put them on cold gentle wash, well that was a mistake, bobbling and fluffing on one of the legs, emailed customer services, photos of trousers and washing instructions, I received email saying it was in hand etc, I called and was told they were with quality control and they would let me know but apparently I should have called or emailed them to find out how to wash them! Although apparently I can’t wash or dry clean them and that is my fault and may invalidate a refund! Trousers cost £100. Strangely when I checked out product details website clearly states machine washable...! I await the outcome but lady I spoke to supremely unhelpful and rude! Not impressed as I asked if they could reserved a new pair for replacement! No I will need to buy a new pair! Hmm....! Watch this space..
Review by Eesome1 year ago
Excellent range of clothing - some really unusual. The quality and range are far above average and it's my first stop for shopping. The fabrics used are high-end and they hang beautifully. The sizing descriptions are very comprehensive and clothes arrive packed elegantly. I've only returned 1 item - it was easy and the refund appeared pretty well immediately.
Review by RReid Derrow1 year ago
Excellent choice of clothing for the larger lady. Great sale buys.
Review by Assofuna1 year ago
Great clothes for larger sizes - superb quality - best to take advantage of sales as they can be expensive - super fast delivery first class customer service and excellent return service
Review by ShaunUK1 year ago
I have never had an issue with navabi. I do however always keep the proof of postage, just in case. I have had to wait quite a while in the past for my refund, but I have always received it and it has gotten better, I feel.
Review by Bafford1 year ago
As with other reviewers, Navabi tried not to refund me after receiving returns on 3 separate occasions. Answer is always ‘there’s a backlog’. Had to open a PayPal dispute to get my money back this time. They seem to hope sending you an email to say they have your return is enough and that you will forget about the money! Definitely unscrupulous practice. Will not now buy again from this company.
Review by Kuwait1 year ago
I am disgusted with this company. The customer service is non existent. The number they put for you to call does not wrk. They are quick to take your money but does not want to refund . This is the 4 time I have had to struggle to get my own money bck from this company .I will never use them again .and recommend you stay far away from them also. Nice clothes but really bad bad customer service. Not worth the hassle you have to go through. Will b taking it to PayPal to get my refund
Review by Aminette1 year ago
Having ordered from this company 18 months ago with no problem at all I ordered 3 items which were returned on December 5th
I received an email confirming they had been returned on 12 December but I am still waiting for the refund to be sent to my credit card company
I have emailed Navabi twice and have got nowhere
I am now going to report them to the UK European Consumer centre and also will be taking out a small claims action against them
Do not I repeat do not go anywhere near this company
Review by LisaSchroeder2 years ago
I returned 2 dresses valued at nearly £100. I have and still waiting for my refund. I have phoned several times and have been told they have my returned goods in warehouse but they have not been processed through system. My last phone call I was promised a refund next day, still no joy!! I will phone yet again today. It makes me wonder why a big company like this feels entitled to keep my money and goods for weeks. Most suspicious and unsatisfactory.
Review by Rosemeri2 years ago
Please steer clear - they will keep your money and any return item without refunding you!
Bought a blouse from here - they firstly charged me twice taking 2 lots of money out.
The top eventually arrived but it was poor quality and not a good fit. So they said they would refund if I sent it back - they gave me a returns label so that it was all sent off the next day! It as been almost 2 weeks and they are refunding to refund so they are keeping the item and my money?
Have reported them to paypal who are investigating.....please please steer clear of them they are not a good company to deal with
Review by Devani Nikolopoulou2 years ago
Have been sent something the wrong size - they sent a return label with my customer number and invoice number on. Fully addressed with my details and there's via post office Royal Mail. They've had it back and will not give me a refund? Have called and emailed they still will not refund so buyers beware! Stick to a proper company like Biden mango m&s zara who are more scrupulous.
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