The ones from Walmart actually feel better and the zippers are encased the ones I have from National Allergy have already ripped in the center of the bed...junk not worth the money...very expensive purchase...major regret!
Review by Azertynyyny Beggrow10 months ago
100% satisfaction guaranty is a LIE -
WOULDN'T AUTHORIZE A RETURN telling me that i should like their product the way it is!!!
FALSE ADVERTISING - the name clearly says one thing but the reality is different!
RUDE costumer service - hang up the phone on me!!
It was a large purchase and I wish i spent money elsewhere. I am very dissatisfied on how i was treated by this company and for the WASTED money.
Review by Husniye11 months ago
It took to long to receive. But most of all the hanging kit is junk. Do not buy
Review by Munt11 months ago
Never got an email this was shipped. Ordered 7/24. Aug 3 sent an email when this was going to ship. Aug 3 email saying it was fulfilled ? Aug 4 shipper mailed package. Delivered today Aug 8.
Review by Retiredgal Amazing11 months ago
I have bought mattress and pillow protectors from Allergy control Products for years. I ordered a large order 2 weeks ago, and have not heard from them since. I then called ( as I needed the products today) and they said they were being processed. I told them I had never waited this long for their products. They told me they received a lot of orders, then they said they moved and then they said their computers were down. I just told them to cancel my order. They said they would get back to me. In the mean time- I have not heard back and I do not know if my order was cancelled. I said that it would have been nice for them to let me know that they were having all sorts of problems, but even the people I spoke to on the phone did not seem to care. I am an allergist and will remove all their brochures from my offices as I do not trust them and I do not think they are treating their customers well.
Review by Samique11 months ago
The only reason I gave a 3 is because I never received a response after contacting the company 2 times to see when the humidifier was going to ship. Other then that it was easy to order and I really like the product.
Review by Shivash11 months ago
Recommended a product that not equal to another product I was going to buy. 2 representatives did this. False advertising. This product was to protect my baby from toxins in the air. They use one agent name online but managed by various people. Don't know who assisted you or if anything they said is accurate.Paid expediated shipping but took over 8 days to arrive.
Review by CallCentreScourge1 year ago
I placed an order and two weeks later it has not been shipped, and I cannot contact the company and I cannot log on to my account. I was charged over $300 for my order the day I placed it on my crredit card account
Review by Connie Ozberk1 year ago
My order didnt ship until a week later. No one could find my order when I called and 4 days later I got my package no email confirming the package shipped.
Review by Bafford Strena1 year ago
Ordered 2 weeks ago and haven’t received my order. With today’s online ordering at a high never have I ordered anything that took this long.
Review by Mewii1 year ago
2 weeks and no information on order. I finally contact someone who says its on backorder
Review by Mehra Ragain1 year ago
Took a little more than 2 weeks to get my order instead of 3-5 days, but they did give me a discount for the wait !
Review by WebDevOps Baeske1 year ago
Have waited several weeks without order processing. Called "customer service" several times without receiving resolution nor promised follow up. Order status and order cancelation emails have also gone ignored. Still in limbo.
Review by Nurjaha1 year ago
Poor custumer service. Did not recieve a receipt of purchase from company with order number. They slso never contacted or sent me shipping information.Every time contacted them I recieved an email with a ticket number saying someone wpuld contact me. No one ever did.
Review by Ushiwakarmaru1 year ago
Got an email from National Allergy. I couldn't open it. It did download a Trojan virus on my computer. Have no idea what the message said. The title was payment according to agreement. Still have no idea what is going on.
Review by Tekena Berthelotte1 year ago
Order is always correct and on time.
Review by MDIslander Perpetual1 year ago
Product took more than normal time to be received.
Review by Seqz1 year ago
If I could give you a zero I would. I placed my order online on 7/27. I received confirmation advising that I would get an email notifying me when the order shipped with a tracking number. On 8/5 I asked for an update as your website showed my order as "pending." I received a response advising that my order has been filled but the website still showed it pending. On 8/9 I received notice that my order had shipped and should arrive on 8/13. I also received an email saying my case was closed and a second one right after that saying my case was reassigned. On 8/11 my order arrived. The item was in good condition and I have no problem with it. I am just frustrated that the information on your website and in your emails seemed contradictory so this was a frustrating experience.
Review by EnriqueMarquez1 year ago
great humidifier for my wine room. 3.5 gallon capacity allows 1-2 week run time. recommended.
Review by JonesA1 year ago
Have ordered for many years. Been accurate, fast shipping, and always have the most excellent product.
Review by Nasac Vyenielo1 year ago
Their products are superior and they give excellent customer service.
Review by RobbobofCourse1 year ago
From my initial online order that was not even PROCESSED for over 9 days to the multiple chats and emails that needed to be sent in order to cancel the order that was never initiated ( 2+ weeks later), to now (Aug 10th)...
I just returned home an hour ago from a week's vacation to find a box of items delivered that I specifically asked multiple times to be cancelled due to the late (more than 2 weeks) processing of the order. We knew we would not be home and had been expecting a delivery over a week prior. It is very lucky that no one took this package from our front step, where it was left. Not only did the two customer service representatives ignore my written requests to cancel (Aug 2nd), they PROCESSED the order Aug 5th and they didn't even honor their email to me offering another discount for all the trouble. Do not make the mistake of ordering or TRYING to order from this company...they are a joke. I still have the items sitting here, a credit card fully charged, and no response except an email sent that says, "resolved." I will be following up with my credit card company to retract payment if I do not get a response ASAP, including a prepaid shipping label to send this order back that was CANCELLED (twice).
Review by Tricks1 year ago
Ordered iitems to help my daughter with a newly diagnosed dust mite allergy. Paid for expedited shipping. Did not receive products after one week. Spent two days trying to reach a human being to speak to about my order. Was told, via chat, that everyone at company was busy preparing for a warehouse move and they thanked me for my patience. I canceled my order, used another company and received my order the next day.
Review by Estianna Shab1 year ago
I still haven't received my mask for 2 weeks. It went from shipped to pending. Not a happy customer right now .
Review by Yollanda Tamberella1 year ago
I like their products but with this order I never received any email regarding shipment status. I was calling the customer service number to get update on order but phone just rang and never talked to anybody about the order. After two weeks, it cam today.