Requested a search for my fathers will, the report came back with no result. Found the will myself by contacting the solicitors firm directly who said they’d had no contact from Certainty. Requested a refund as they’ve failed to carry out the service they were paid for.
Taking advantage of people in a vulnerable position.
Review by Dipps4 months ago
What they don't reveal until after you've paid is that they won't tell you if the search has been successful and they won't tell you if the search has been unsuccessful but that a solicitor *might* contact you if a search has been successful. If you don't hear anything you won't know whether or not your search was successful or whether the solicitor just forgot to ring you or even if they bothered to search for anything for the money you paid.
Review by Winship7 months ago
A complete waste of money. I paid for the combined Will search in hope of finding my late father's Will.
I attempted to cancel the Will search 2 hours after paying for the service, but it was declined. I was always under the impression that legally you are entitled to a 14 day cooling off period unless:
"You went into the business’s shop or premises to arrange the service.
You also won’t get a cooling-off period for:
accommodation (eg a hotel room or a short-term let)
transport of goods (including courier services)
vehicle rental services
catering or leisure activities for specific dates (eg hotel and restaurant bookings, theatre tickets, catering for a wedding or party)" - (Citizens Advice, 2018)
This Service does not fall into any of the categories above, therefore I should have been entitled to my cooling off period.
They argued that 'due to the nature of the service, I was not entitled to a refund.' 'Apparently', within 2 hours, they had contacted 77 solicitors and 17 Will writers. I accepted this.
Fast forward 30 days and I received an email today concluding the search.
"No positive match was found." Typical.
The worse part of this search is that I found the Will held by a local solicitor - Mayo Wynne Baxter in Brighton. It was held less than a mile from where he lived.
Does this search actually work?
Has anyone had success?
Who do they contact, if anyone?
I have my doubts and would suggest that you explore all other options before wasting your money with 'Certainty'. I can say with 'certainty' that they failed to find my Dad's will.
Review by SarahM1 year ago
Failed to find a will that existed within search area
Review by Placide Mallapasi1 year ago
If your searching for a will SAVE YOUR MONEY!
In my experience the company failed to locate my fathers will even though the solicitor that drafted it was located only a few hundred meters from his home and within the search areas requested for location. Certainty issued a negative find report!
I managed to locate the will myself and they have failed to refund the search fees as requested.
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