Absolutely love the National Trust. Been members for over a year, visited some amazing places and never once been disappointed. The volunteers have all been great but none more so than Carl at Moseley Old Hall Wolverhampton. He gave us over an hours guide tour and totally brought the history of this fantastic house to life. Thanks also for going above and beyond in helping to cater for my 87 yr old mums mobility needs. Looking forward to many more visits :-)
Review by Moneli1 month ago
Excellent value, been to many national trust venues across the U.K. over the years and always feel welcome. great work done by all the volunteers.
Review by Dogzilla Murati1 month ago
Notice hung outside the enclosed coffee shop: "Dogs Welcome", thereby ensuring I would not enter. Surely it is illegal to have canines in a food establishment? No self responsible catering employee would work there? This comment relates to Polesdon Lacey.
Review by Epicor Marquetti1 month ago
Rude staff, bad customer service, shocking attitudes towards customer care..
Review by Nourshin1 month ago
Wow, i joined NT at a site we visited and was told to pay either upfront or via DD. I have tried to cancel my DD after two years as we do not use it and most places are Rude and have been told i still have to pay the whole years membership up to June 2020 as i signed up via DD. I actually think this is akin to pressure selling and will take this further! avoid at all costs
Review by Obviouslyamadguy2 months ago
As with many national trust centres the cafe's food is pretty bland. Never serving locally sourced food. Over priced for what you get. The only plus is the coffee is good.
Review by NickyS2 months ago
The woman in the shop gave a bad first impression by saying to my husband: “I need to see your other card” when I gave her mine. I now wish I’d given her a lesson in politeness.
This rudeness was further underlined by the rude piece of work charged with letting people into the house itself, whose first words, accompanied by holding up her hands as if we were about to barge in, were: “no, you can’t come in yet!” While I understand that they have to limit numbers because the house is tiny, they really shouldn’t employ volunteers who can’t be polite. But if you pay peanuts, you get monkeys and, seeing as the NT doesn’t pay them, what can we expect? I also think the whole place gives a false impression, pretending to be a shrine to Virginia’s whole oeuvre, when she only spent a year there before her suicide. It’s mostly Leonard’s house. Very underwhelming and the house didn’t have a happy feel at all. The gardens, allotment and views are lovely though.
Review by RexKraft Woolhouse2 months ago
I love being a member of the national trust and have been a member for nearly 30 years. I wish I had of become a lifetime member as it would have been cheaper. Not worth it now though. I think they do some great work but the prices of everything are just getting ridiculous. Especially in the tea rooms where you are expected to pay £3.50 for a small bit of cake. Sorry national trust but that is just pure greed.
Review by Wardha Seetharamdoo2 months ago
Lovely cottage, beautiful location. Very dirty in many places, cleaning had only been superficial. Very smelly downstairs bathroom. Complaint made months ago - still not heard back from them. Altogether not what I expect from the National Trust.
Review by Chardor3 months ago
I fell off my bicycle in the Devils Punchbowl and hurt my shoulder, so I cycled up to the cafe to meet a nice young man called Louis. He was very keen to clean my wound and made a great effort to patch me up to the best of his abilities. I must say that he reassured my massively and gave me the encouragement to cycle home after specifying the safest tracks in the area. Thanks Louis. You really made me feel safe and secure!
Review by Odo3 months ago
Farnborough Hall very poor.Few rooms to visit "private signs"everywhere one room always full so did not hear guide talk.
Give it a miss.
NT sell it and invest in a more suitable property.
No facilities spoilt our party's bank holiday day out.
Review by Marjus3 months ago
I took a group to burling gap on the 21-8-2019 and I was very disappointed with the lack of professionalism from the car park attendant who to be quite honest was out of order. He didn't even give my group chance to sort themselves out before demanding I either give him money for a ticket or go to the shop and get one and proceeded to wait for me to do so.
You may wish to train your staff a little better before you lose all of your visitors.
Review by Applepiee3 months ago
Wanted to go into cafe to buy coffee but was stopped by staff that I needed to buy admission ticket first then I can buy coffee and snacks!! Ridiculous! Giant causeway for tourists to visit.
Review by Swollen3 months ago
Wanted to go into cafe to buy coffee but was stopped by staff who said that I needed to buy admission ticket first then I can go in and buy coffee and snacks!! Ridiculous! Giant causeway is suppose to be free for tourists to visit.
Review by Kingface Davouti3 months ago
Being a member of the national trust is fantastic for my family and dogs to explore the UK, certainly worth the annual fee and hats off them for their conservation
Review by Jaspuneet3 months ago
If you sell ham salad sandwiches at nearly £4 packet the ham should at least be local and of an excellent quality. We travelled around 3 of the nt properties this week and were somewhat disappointed by the charges for food, shop products and plants. You could do better and produce more of what you sell. Promotional material makes you appear like goody two shoes - you are nothing like it. Do respect your members. Your volunteers are all marvels but management certainly not!
Review by Sampurno4 months ago
Beware when gifting a membership. When renewal comes up no opt out on website just a letter telling you they will take a further annual payment from your account! You then have to ring and jump through hoops to get it cancelled down. There should be an opt out option not just them telling you they will renew the gift without your permission first!! I know of no other organisation who does this....not ok. National Trust look at your tactics please....not ethical. We choose to gift a years membership and you need to check out first and offer an online option to not buy the gift for another year unless you ask for this. Not transparent approach.
Review by Adoreabull Lohnstein4 months ago
Have been a member for years and have saved tons!
Review by Guangjian Wojnarowská4 months ago
How can people hate the National Trust so much?
Yes some people can be a bit officious: "bags in front" and follow you around like you are a criminal.
Yet for every twit there are a dozen others that work really hard and I really love many of the places we (wife and I) have been to.
No, look elsewhere for your hate.
Review by Butcho4 months ago
The National Trust...The "Trust" that won't allow "nationals" "leave the EU" people onto trust property? They've shot themselves in the foot I'm afraid, also they allow fox hunts onto the land that they manage... English Heritage here we and our money, come..
Review by Clary4 months ago
WebChat wait times are obscene. An hour wait is not acceptable. Emails take days to respond to. Unable to amend account online. Terrible.
Thankfully the NT locations are great. Hopefully the luddites in Customer Service can improve the account management UI/UX.
Review by Gqp4 months ago
Being a member is good it does save you enterance fees as they work out dear if you visit places regularly as my family do. We renewed at £120.00 pounds and thought it would be £10,50 for the two of us as the misleading info says this per month per family so we thought. My wife got a shock when doing internet banking to see £21.00 a month is going out that means it really is a charge of £120 each and our son is still free which is value and not unhappy with that. We went to chirk castle and eddiff this past weekend and purposely looked at the member ship pricing boards , There is no mention that the money a year , full cost or monthly is each. I think national trust need to make it clear that it is individual price of £120 per year per adult.As other people who wish to join will have to transfer money into their accounts when your expecting £10,50 per month for membership and have gotten a message saying your over drawn !!!!!!.Other than pricing misleading customers we are happy with our visits and last year it was a gods send as my father in law was very ill and dying , my wife needed the escape, now she is grieving and is in need of pampering with lots of lovely days out ,not shocks that our account got overdrawn by misleading pricing.
Review by Fwe4 months ago
When gifting a membership be very very careful as National Trust have a dishonestly set up website. I purchased my own membership on monthly payment by direct debit and then gifted one membership for my young daughter which is less cost so paid outright, all good so far but then signed up to gift another membership to my other daughter, a family one at £78 for the year paid on direct debit, monthly payments. Or so I thought. It takes them a very long time to take any payments, but when they finally did they took the full amount for the £78 membership so I cancelled the direct debit and got the bank to retrieve the money. Then I rang National Trust who argued blue with me that it was all quite clear, mentioned something about little stars and way down the bottom of the page. The fact is that it is a gift and I have to now pay the full amount, again, but what they have done is cancelled my own membership direct debit as well. So in fact now I have to set everything up again. This was supposed to be a lovely gift for all my family which has turned into a very distressing thing and following all the arguments I have had to with National Trust, I actually feel sick to the pit of my stomach with idea of actually visitng one of their sites and having to deal with more beligerant National Trust staff. Don't bother with any of this, just get a National Heritage membership or better still take a nice picnic down the local park.
Review by Nishelle4 months ago
Amazin stately homes, they are doing such a great job. keep up the good work
Review by Tgirl5 months ago
Last year I was one of a party who stayed at a holiday home in the Fountains Abbey deer park .We were horrified to see a deer shot whilst enjoying the early morning view from the gate and later realized the building close to the house where we were staying was a slaughterhouse for venison when we saw the carcasses hanging up inside .The National Trust need to be more honest and transparent about the use of the deer park to prospective visitors .The deer are essentially livestock being sold for their meat. The beautiful deer park has a very dark side which I am sure 90 % of visitors paying the exorbitant entrance fee to Fountains Abbey and Studley Gardens are unaware of .
We also heard a supervisory ? more senior housekeeper very rude / intimidating in her attitude towards some people who had put some bagged up dog poop apparently in the wrong bin outside one of the properties.At least they had picked it up ! The attitude of several of the staff eg at the entrance to the Abbey is quite haughty,sort of 'do you really deserve to be enjoying this place which has such a long tradition of the very rich ' .Most local people from Ripon could never afford the entrance fee.
Having read the reviews about the National Trust allowing fox trailing or hunting on some of their estates coupled with this experience has unfortunately severely jaded my impression of the National Trust in England.Going to see if National Trust Scotland are any more ethical .....they seem to treat their members better anyway.