Ordering process and delivery was generally straightforward and efficient. However, as I had to pay upfront for the Order, I was extremely disappointed to be emailed a further Invoice suggesting that the account was outstanding - hence the downrated opinion.
Review by Jerr1 month ago
Great service pitty the company is so distant from it customers the customer care is the only thing missing other than that a great service
Review by WorkingParent1 month ago
Pens were printed incorrectly which may have been an error when ordering, but should have been picked up considering the correct spelling appeared 3 times on all correspondence.Very embarrassing
considering over 200 were given away during our 5 day trip
Also was asked to pay twice and when seller realised their error. no apology was received.
Also the thread at the bottom of the barrel is poor quality and tends to burst open in use
Review by Anniehicks2 months ago
Very efficient as usual. Thanks
Review by DanWill Richterich2 months ago
The pens are fabulous.
I did have an issue with the price and the shock of TAX on top.
Review by Lanlan2 months ago
Quality pen and I received quick before delivery date.
Review by Nabile Thammarucha2 months ago
Twice I have ordered and the print was absolutely rubbish, not clear and smudged
Review by Abingdon2 months ago
Brilliant company first class service, delivered on time and brilliant products, would definitely recommend, will be buying again very shortly.
Review by Conre Kalenius2 months ago
Have used them a few times, very professional and quality product/pens.
Review by Brosnans2 months ago
Review by Side2 months ago
The pens were excellent but the print perhaps could have been a little larger...I don't know if that is an option that could be offered ?
Review by Brems Levenduski2 months ago
Swift efficient service
Review by Junvel2 months ago
High Quality with excellent service
Review by Ackeegirl2 months ago
I have received terrible customer service these last few weeks. I have always used National Pen and they have been great. But as a loyal customer the last two orders have been terrible. My first order arrived with a fault on the print, so I then reordered another pen as I needed the pens for an expo. The 2nd order never arrived!!! So I had payed for 2 pen orders and only received one faulty lot. I have been emailing a sales advisor called Tara Ramsay who had promised me my refund for a month now!!! And NO refund has been given, even though I have emailed weekly. So it left me no other option but to post on here as nobody is taking responsibility for my refund???
Review by Sislania2 months ago
Exceĺlent product, looks good & works well.
Ideal advertising tool.
The only thing i would change is the size of the font as it appears a little small, but i will talk to the sales team direct to see if this is possible.
I also didnt have to pay till i had seen the product, a very nice touch.
Review by Zoesmeaton3 months ago
I did not really know what to expect but when I received the bespoke pens i was pleasantly surprised how nice it looked. I'm definitely impressed and will be a returning customer.
Review by Oceanside3 months ago
Pens are excellent value, would have been 5 stars if I had not to call to enquire as to when the pens were arriving. They arrived a few days after my phone call.
Review by Mnmsimi Derrow3 months ago
excellence. Thank you
Review by Henderikus3 months ago
Normally very good pens but the last order had several issues :
Paid for logo; no logo on pens but charged;
Paid for presentation boxes; no boxes sent;
Issues with quality of printing.
On the previous batch of pens, several fell apart after short use. They never replied to this complaint.
Issues were sorted on the last order with a refund for no logo or boxes but I still ended up with pens that were not as I had initially ordered!
Review by Mr Osbon3 months ago
No answer to my e mails about this
Very poor customer service!!!
Review by Kanema Phakathi3 months ago
Very impressed, with product and delivery time. If I had one criticism - the font size on the pen could have been slightly larger
Review by Ytindra3 months ago
Great end result, product looks fantastic.
Review by Meisam3 months ago
My clients love the pens and see my name and number every time they use them, excellent!
Review by Fritjof Coger3 months ago
Will use again!!!
Consulted with me to get the best image which was necessary as my original submission was not going to have legible aspects - Really appreciate this as I would have been very disappointed otherwise.
The pens were better than expected :)
Would have preferred a better carrier as delivery was 5 days which was not helpful - Still, very happy overall with product
Review by Dhani3 months ago
very helpful , excellent customer service. Sorted out my order straight away.