I would not recommend using this company. They do not list a phone number on their website to call, the person who emails you details of how to get your passport will not answer their phone. I've been trying for month to get a refund since they charged my credit card and never got my passport for me. I had to end up doing it myself the old fashion way and already have it back for WAY cheaper. WHAT SCAM this company is. Don't waste your time or money.
Review by Brockhillbob4 months ago
Amanda is very good at what she does! She always answered my calls personally or returned them very promptly. Rarely does anyone give their customers the attention that she does. If anyone can get your passport taken care of, she's the one!
Review by Dasko4 months ago
Amanda was Very professional, informative, and kept us up to date on application completion. She is an absolute pleasure to work with
Review by Marionanne5 months ago
Amanda was the best! She was always available right away to answer any of my questions! Thank you! Would definitely recommend!
Review by Etonyme Schantz7 months ago
Amanda was very good and making clear exactly what we had to do on our end because we had two different passport needs (one renewal, one new). She also was very accurate in telling us the timeline of things working. Which was a relief.
Review by CustomerVal8 months ago
Nothing but excellent customer service! Thankyou much!
Review by Draupadie8 months ago
Amanda was the best! Stayed in contact throughout the entire process! Saved my family’s Spring Break Vacation! Highly recommend!
Review by Smartchip Kavenagh8 months ago
Amazing service! I had no idea what to expect and I needed my passport renewed ASAP, Amanda contacted me and made it SO easy and it arrived faster than I could even believe it. Amanda went above and beyond making sure I had everything I needed and insured that my passport was in my hands well before I needed it. A+++ and I would recommend this service to everyone!
Thanks again for all of your help :)
Review by Hanka Gandiglio8 months ago
The passport office turned around my online application in 4 days. I had just under 3 weeks to go before my trip, so i was worried I was cutting it a bit fine, but as the reviews were so good I thought I would trust what others said. I was not disappointed, I received regular updates informing me of each stage and when i would receive it. I was really impressed.
Review by Gulrayz8 months ago
Given only 4 weeks between business trips to renew my passport, including the Christmas/New Year holidays, the Passport office really helped me out. Including postage (recorded delivery) times from/to my home in Italy, my new passport arrived only 2.5 weeks after I had sent it!
Bravo Passport Office!!
Review by Kianara9 months ago
I was a little weary of using a service like this. However the USPS method would of taken 2-4 weeks using the fastest method not to mention waiting in a long line for an hour.
Amanda at National Passport Service was amazing. She notified me every step of the way of the status of the passport. Believe me the cost is worth every penny. I had my new Passport 5 days later delivered Fed-Ex 8am! I can now go on my trip with peace of mind now that I have my updated Passport.
Review by Nali10 months ago
Amanda was professional, patient and great to work with. We received our passports quickly. Would recommend anyone in a bind looking to get their passport application processed fast to use the service and ask for Amanda.
Review by Reidar11 months ago
I never went through the process of getting a new passport after I got married and changed my last name, until I had to book an international flight leaving in less than 2 weeks. I was convinced I wouldn’t be able to get a new passport in time- then I found this company after doing a google search. I was still skeptical when I paid for the service and sent all of the documentation to them- turned out to be unnecessary worry. They received my package at their office on Tuesday morning with the completed paperwork and I received my new passport before 9 AM on Friday- just a few days later!! Awesome service. Answered all questions/emails/phone calls promptly. Couldn’t recommend more highly.
Review by Boodie Rottkamp1 year ago
Amanda was a great help!!!
Review by Leolady1 year ago
Thank you Amanda my team needed visa for China and Amanda help us with the process of getting 12 visa to china quickly.
Review by Mistle1 year ago
I am in a service/sales role myself and pride myself on the genuine aspects of which I treat my customers. I was VERY impressed with Amanda's 'above-and-beyond' approach and her genuine willingness to do whatever it took to make sure my situation was handled fully! I cannot thank Amanda enough for all she did for me and the level of service I received from her!
Review by Kiera1 year ago
Applied online - Passport was back within a week!
Review by Aurelian1 year ago
Exceeded my expectations. Rosalee explained everything thoroughly. The detailed instructions were great. Received my passport today. Thank you.
Review by Verzosa Kuruvilla1 year ago
Excellent service. Very helpful notes with the renewal form and the new passport was here in just over a week.
Review by Onofrio1 year ago
I was very nervous about even attempting to use a private agency to obtain an expedited passport because I honestly had no idea what it should cost or which documetns needed to filled out and sent in - but Rosealee put me right at ease! She was very friendly, but also very professional and very specific on all the documents to I needed to gather,where to find them, and how many copies of each I needed! she followed up our conversations with an email confirming instructions and supplying the documents I needed to access! I would definitely recommend them!!
Review by Naoise1 year ago
Great Company, Fast Service, immediate response on your questions, fair fees for what they do. Thank you all and especially Rosalee for the help.
Review by Lurise Jøsendal1 year ago
Rosalee was by far the best customer service representative I have ever had the pleasure of working with. She went above and beyond the call of duty to help me and my business out. I am so impressed by your service I will tell everyone I know how fantastic it is.
Review by Barbro2 years ago
Everyone was extremely helpful, really patient with all my questions, and just very pleasant in every way. And they very quickly got me my passport!
Review by Keithra Foodarama2 years ago
Extremely happy with the immediate response and turn-around!!!