they are the best, so caring and so reasonable, I love them
Review by Rudik Moscrop1 year ago
They are "Thieves"! They took my $80.00 and never send the medication.
WE ALL SHOULD SUE THEM!!
Review by Bafford Naudina1 year ago
Just like all the other reviews, I paid, my card was charged and I've received nothing from them! My pet needs his pills and you all just vanished, no return phone calls or emails. Never had problems before until now. It would be really nice to hear from a human that you all closed or went out of business and give me my money back! Horrible place to deal with now!!
Review by Saripa1 year ago
Made an order from Natinal Animal Hospital for a refill of my pet's medication on 8/28/17. My Credit card was charged. Its now 3 weeks later and we still haven't received the order. Repeated e-mails and phone call messages have gone unanswered. You can't even go to the website anymore. It won't let you on. It's too bad, because we had been dealing with this company for a few years now and everything was good. Even received an e-mail in July from the company before placing the order to remind us that it was time to re-order. Place the order and then everything went down the hole all of a sudden. Wish somebody there could just send a mass e-mail to the customers explaining what happened. Even if they had to go out of business. Just let us know. Don't just vanish.
Review by Prabeen1 year ago
Everything ok until August. I have an order that they took my money for but never sent the pills. I filed a complaint with the Hawaii Consumer protection agency, but apparently they don't answer either.
Review by Clage1 year ago
The only reason I am rating them a one star is that it won't let me rate 0 stars. Placed an order for Bravecto on August 13, still waiting for it on September 16. I emailed them two weeks ago and they said it was back ordered and should go out the following week, it didn't. I emailed them on Thursday telling them to ship my order within two days or cancel the order. Haven't heard anything yet, if I don't hear anything by Tuesday I am calling BBB. Tried calling National Animal Hospital and only get recording all hours of the day. HORRIBLE
Review by Streffen Ettu2 years ago
I ordered and paid for my pets medicine. My credit card was charged, but I am still waiting for the medicine. It's been over a month with no response what so ever. My vet's office has been trying to reach them as well on my behalf. I've emailed. messaged them on Facebook, called. SO FRUSTRATED and feel betrayed. DO NOT ORDER FROM THEM!!!!!
Review by Chaida2 years ago
I dealt with this company for over a year for my dog's prescriptions since they were cheaper than average. I adjusted to the longer shipping times. My orders were typically filled and sent to be within 7-10 days. I had one issue where I order Cosequin and they said it was backordered to which they cancelled after multiple calls. I think had another issue that was not easy to resolve. However, this last order they have not filled. I have called multiple times and sent multiple emails. Do not order from this company.
Review by Emmybeatz Abujebarah2 years ago
DO NOT ORDER FROM THIS COMPANY THEY DO NOT SEND OUT ORDERS!
I ordered medication for my dog from them on August 23rd and it is September 12th and I did not get the pills. I called this place three times, the first time the voicemail box was full and so I wrote them an email, the next two times I called I went straight to voicemail.
I also emailed them twice and got no response. I have tried to contact them five times and got nothing in return. I just called my CC company to dispute the charges.
Review by Totally2 years ago
I have been ordering through NAH for a while with no problems. All of a sudden the customer service went from good to awful. I canceled an order on Aug. 30 and was told the charge of $175.90 would "fall off" my account. I am still waiting. I have left 4 messages and sent at least 3 emails. No one ever responds to me. I would suggest you buy elsewhere. Not sure what is going on there.......
Review by Djono2 years ago
I was told that you could go online to get a better deal on pet medicine and found that NationaAH.com was very reasonably priced. I ordered my pet's med the first time in May and the shipping that would get it here in a week. I came within a week. I ordered again on 8/25/17 expecting to get it within the same time frame. It is now 10/08. No medication. The disturbing thing is that I emailed back to the sales office after 2 weeks asking when it would come. No response. I emailed again after 3 weeks. No response. I emailed the last time a couple weeks ago. They have not responded to any inquiry I've made.
Then at the time of my first order, I was not asked to create an account that required a user id and password but now I am not allowed to get back on the site without one now. ??? WTH? I have tried finding the NationalAH site but cannot find the site to even look at. Did they go out of business?
If you manage to find the site, do some research or just save your money and go somewhere else.
The NationalAH I ordered from was supposedly located in Hawaii. When I called my bank, the address showed Delaware and the number is 800-818-4303. I'll be calling this number on Monday but have no idea if it is the same company. Something is very rotten here and I'm out nearly $60. My bank is taking this on now.
Review by Pushpanath2 years ago
They used to be good and reply back to emails. Had ordered from them several times before.
Not sure whats going on. Had to dispute charge.
Review by Genevra2 years ago
I have been Using NAH for months now and never had an issue with getting my dog's vetoryl, I usually do the 3 to 5 day shipping. This last time how ever I had done the 7 day shipping. I ordered it on the Sept 4th They took payment immediately, it is now Sept 18th I have not received my dog's medicine at all. I have sent 2 emails with no reply what so ever. Third email will be sent today telling them I will report them to BBB if they do not give me my money back. If I don't hear anything I will call my bank and dispute the charge they made . This is theft it is illegal what they are doing!
Review by PrabakaranK Truxal2 years ago
This does not even warrant a 1 star. HORRIBLE experience still going on since August. Gave them $144, and I have received nothing. Numerous phone calls and emails. Absolutely no response. DO NOT TRUST
Review by Rhodeshia Spanglerl2 years ago
All I need is a receipt so that I can get reimbursed from our dog's insurance. Polite does not work with the clowns at National Animal Hospital. I have filed a complaint with the Better Business Bureau in Honolulu, and am filing a complaint with Hawaii's Attorney General. This should put an end to National Animal Hospital. The word 'fraud' does tend to get the attention of the State Attorney General.
Review by Jahmeela2 years ago
They do not answer the phone, do not return your email or voice message
Review by Panait2 years ago
Took over one month to get animal meds after I had my credit card company get credit to my account. This was after numerous phone calls where no one answers or returns calls, never responded to several emails sent. The topper is that when I FINALLY got my order the pill container was open, the foil sealant was ripped off laying loose inside the box and instead of 180 pills there was only 39. I'll never do business with this company again and after this I'd be very careful if you consider using them. I did take pictures when I opened the box up in case they try to say something different. Awful awful awful
Review by Calluz2 years ago
So apparently this place is out of business. You can't even get on their website anymore. I ordered from this website because of the outstanding reviews August 21st, it is now Sept 18th and like everyone else recent reviews I was ripped off. They even sent me a tracking number and it never was shipped. E-mailed, called etc. Retired and on a fixed income and now my poor little dog is suffering without meds because I can't afford to order from somewhere else until my next SS check. I know a lot of people are out a lot of money, however my heart goes out to the poor animals that are suffering because of this company. A company called National Animal Hospital a place that is suppose to help animals.. I will copy and paste on every site that has this name on it. At least the website is no longer there so no one else will fall victim to this horrible scam.
Review by Alasana2 years ago
Sometimes you get your order and sometimes you don't. I think if you need something over the counter, you may try this shop but if you need something important and right away, I wouldn't. once I ogt medication in the mail and the next time I didnt and from what I hear, they get some great evaluations and some terrible ones for the same reason. I know sometimes it depends on how fast the vet sends them the order and some vets take forever but in my case I know this was not the case. I stayed up all night with a dog in pain waiting for the medications...for weeks.
Review by Davidmrm Koziewicz2 years ago
A month after National Animal Hospital said in an email that it would upgrade my shipment, it has not arrived and NAH does not respond to my multiple emails and phone calls. My credit card company tells me it may take up to 60 days for me to receive a refund of $150.80.
I will never do business with NAH again.
Review by Shamrez Willemite2 years ago
Not only did I save over 40% from the cost at my vet's, the customer service was exceptional, the transaction quick and easy and I received my order correct and in a timely manner!
Please forward this letter to the boss of Brian who helped me today on the phone with a major problem I was having getting a prescription medication for my dog LuLu.
Review by Jerfferson Felker2 years ago
Was very impressed with the speediness of delivery. This was our first delivery and had to put a rush on the order because we only had a few pills left. Next time, we will allow enough time to have standard shipment. Thank you
Review by Boilerowner2 years ago
I called them 3 times and sent them 3 emails all with no response. When you call, you cannot talk to a live person and their website is down. I need a refill on an existing prescription they have and now because I cannot get in touch with them, I had to call my real vet and get them to send another RX to a reputable company. I think this company is a scam. Don't order from them!
Review by Bountiful Woerle2 years ago
My dog uses Carprofen (generic Rimadyl) which I've ordered from NAH for over two years--always satisified. Bad reviews don't jive with my experience!!
Review by Jacquelen Bookhout2 years ago
Company is terrible. Like most others on here, paid for my pups meds, received a confirmation that they took the money but nothing was ever sent. Tried to contact them through phone and e-mail with no luck. Website has been down a few days. Just tried to call them again and now their phone number goes to some sweepstakes hotline. Assuming the company has gone under. Doing some research, looks like the same people did this a few years ago under the name petmedsnmore. Pretty despicable to do this to people who are relying on medications for their animals. My dog suffered for about 2 weeks until I was able to get the meds elsewhere.