Booked train from barrow to Leeds was fine going there.. on the way back from Leeds hour and 35 min delay at carnforth which was a complete joke especially when we arrived at carnforth at 9 at night. Week later go to Manchester. On the way back from there we set off from station at 1 in afternoon. We arrived at carnforth and the train was delayed due to train been faulty. Arrived back in barrow at 6ish took 5 hours to get home from Manchester. Complete crap service. Should of got coaches out straight away instead of messing people about.
Review by IiroSuonpää1 month ago
The uk rail system is just too unreliable and expensive. It has from my experience got worse over the last year with issues on approximately 5-20% of journeys, and seem to spend all my time claiming money back from delayed journeys. Last 2 journeys to London with EMR had issues, with the first journey ending up with trains terminating early both ways which meant I got all my money back, last journey train late by 45 minutes so half money back. And recently did a number of journeys with Northern and 2 journeys cancelled at short notice with a one hour delay. A further delayed journey on LNER required a diversion which added 2 hours.
The problem is that no common reason for delays, some times train breaks down, other time other trains break down and block line, sometimes point failures or overhead cables issues. Although you can trace most of the issues down to poor maintenance and lack of capacity.
When it works rail system is fine, and although standard tickets are horrendously expensive, there are some really cheap advanced fares and promotional tickets
Review by Lorrenda1 month ago
Purchased a national rail ticket today for a trip to London, but unfortunately the physical ticket got lost during my trip. It was nowhere to be found, so I went to a national rail ticket office in st pancras international to seek help, presuming another copy of the ticket could easily be reprinted via showing proof of purchase. However, to my surprise, not only did the staffs at office refused to help, they were very rude! I had no idea just how behind national rail’s system is, it is so bad they cannot locate a customers purchase from receipt and confirmation details... I can’t think of any other major companies who can’t trace information from proof of receipt.
Review by Lowie Zagorcic2 months ago
This website has had the same issue literally for years. If you go back to amend your query and resubmit, it will just say "Oh no! There's been a problem!" and that's it - you can't book your ticket.
It's the same on any device. Unbelievable that such a basic function completely BREAKS the website.
Review by Kurdtis2 months ago
The website is useless these days, I cant get past the page where it says 'oh no there's been a problem- can't find train times let alone book tickets- what is the point of this website exactly?
Review by KnowledgeBMore2 months ago
App and web based services just don't work well. Massive time wasters
Review by Porterville Karkus2 months ago
Travelled on the 9:40 from Bedwyn to Paddington today. It was a busy train but the guard was friendly, relaxed and very helpful. The passenger opposite me was Canadian and travelling to Newhaven. The guard went out of his way to provide- i.e. write down- the tube travel directions to this visitor. Service above and beyond the call of duty. A great example of customer service at its very best.
Review by GlamourBelle2 months ago
Joke company, trains are always packed with not enough coaches, never on time, frequently cancelled, station crew got no clue, sending people back and forth from one platform to another
Review by Mapjack Valenca2 months ago
Why does this site never work. Useless 0 stars really!
Review by Hiroe3 months ago
Beyond terrible service. I’m not sure what’s happened. Just decided to use the train again. Obviously a bad idea. No regard for time. Cancellations at random. Poor communication. A lot of their staff have no clue. Needs total overhaul. Similar to 3rd world country service.
Review by Willlie3 months ago
Travelling from Edinburgh to Croy station on Saturday night after seeing the Tatoo had to stand all the way can I just say that 3 of us are ages 63, 68, 69 can I just add what has happened to manners I had to remove my jacket as I felt faint the train was overcrowded and very warm
Review by Pyrokidd Poujade3 months ago
The east midlands train from st.pancras to Nottingham had no air conditioning . It was the hottest day of the year and I wondered if it was safe transporting passengers in such heat. Train was hotter than the outside temperature. Also their “free WiFi” is non existent . One of the worst journeys of my life.
Review by JBurrell3 months ago
Train was full for the whole journey and we had to stand up for 2 hours because they removed 1 carriage on rugby match day. In Brigend 1 of the guards were being really rude towards the customers. They treated us cattle going to market i was shocked and disappointed. They were trying to put more people on the train and it was already packed. My Mum has a heart condition and she nearly fainted because it was too full.
Review by Subhasmita3 months ago
Train 1144am Sat 13th July Cleland to Edinburgh Waverley. FAntastic customer service from the train guard William who was was extremely helpful and pleasant to all customers on the train. Not often you see this, he had time for everyone and it made the full journey very pleasant. Thank you William a credit to British Rail.
Review by Siobhanb Passikoff3 months ago
Asked a member of staff, "excuse me, is this the colchester train?" He replied "cant you see the board"
Next time national rail decide to strike, look at the quality of who you hire, I would have sacked him on the spot had he worked for me
Review by GregV3 months ago
Got charged twice for 1 journey so a trip to Leeds from Blackburn cost £60
Review by Preenal3 months ago
For a few months now when I search it shows me trains that left a few hours ago and it's not always possible to get the next train I want, even when I click on later trains. Used to be a great app but now it's not worth a penny piece, I don't know what's happened to this app, only know they should discontinue this app as it's a disgrace now.
Review by GarCel Kepron3 months ago
Hi I would like to write to thank Emily Garsden at Bournemouth train station. I had a very tight schedule travelling for business (I regularly travel from London to Bournemouth with my company Aylesworth Fleming) she went above and beyond to help me. She has only been in the job one day and her customer service and positive, incredibly accommodating attitude was exceptional. She had an Adecco lanyard and I couldn’t help but feel I must inform you of her outstanding work. I also saw her upon my arrival helping other customers. An absolute attribute to national rail. Thank you
Review by Kriselise3 months ago
Every time I get on a train I wholly expect that it will be delayed by at least 5 minutes, and I am only surprised if it is over an hour. Today my train departed 6 minutes late and arrived 10 minutes late, a comparatively small time but this meant I missed my connection. The next train wouldn't be for another 20 minutes, meaning I would also miss my next two connections and there would be no way for me to get home to my family for Easter before 8am the following day.
I thought about complaining on the East Midlands Trains page but this happens every time I take a train outside of London. Every single service apart from the Thameslink and the Underground is scarily unreliable and shambolically underdeveloped. I find it hard to believe that every train company is a catastrophic sinkhole for our astronomic fares. National Rail has never acted in the best interests of the public, never forced investment in the infrastructure, never done anything to ease the suffering that thousands across the country go through on a daily basis putting up with these nineteenth century levels of service. They see all our negative reviews and charge even more for thier horrible service. A national disgrace.
Review by Tiwanna3 months ago
Daylight Robbery | What a joke
The train service is unreliable and costs a fortune! Without a doubt, everyday my train is 15-30 minutes delayed. The train hasn't come on time for weeks. Approximately 3-4 times a month it is cancelled, the consequences of this is being late for work and having to pay additional money for taxis or other services. The worst part about this is that the rail service provide absolutely no refund when the train is cancelled. I have to pay for a service that I do not receive.
Last week I bought a 16-25 railcard for the price of £30. Only to find out that it wont save me any money on season tickets and only knocks off £1 on daily tickets, (definently not 1/3 as advertised).
You cant use it anytime before 10:00 AM in the morning, this is pointless because everyone tends to start work before this time. The ticket was refused a refund, despite the card not actually being used yet. It's a pure scam to get more money out of you.
I'm a student on minimum apprenticeship wage. It takes 16 hours of work to pay the train for the week. An expensive £47 for 4 small journeys!
The rail service is an absolute joke and their only purpose is to provide you with a terrible on-train experience for an absolute ridiculous price.
I do not recommend to anyone - they are stealing from me daily.
Review by Clabbe Core3 months ago
Expensive tickets, trains often delayed and late in the West Midlands. However south east a bit better.
Review by Jacobs3 months ago
I have traveled a lot in my life taking trains in European countries but also Asia, South America, and several "poor" countries where you don't expect the railway service to be great. After having lived 2 years in UK I can proudly say that the British national railway is the worst company I have ever seen.
Review by Achante4 months ago
Fu*king sh*it this train service is.
Trains delayed, trains cancelled, no monetary compensation for those with passes. Waste of time. Waste of life. Unfortunately, the train service reminds me EVERYDAY that I'm from the middle class because after cancellation of their service, I stand there and wait for the next fu*king train!
GET YOUR SH*IT TOGETHER, IT'S NO EXCUSE THAT YOU'RE SHORT STAFFED YOU PIECE OF SH*IT
Review by Elishea Malinefa4 months ago
Kings Langley to Euston, trains are cancelled every second day. In fact I lived in Wiltshire, Hertfordshire and Hampshire and it is nearly equally bad everywhere. On 28-07-2019 trains from St Pancras to Luton got cancelled and we were told to get off in Kentish Town. No replacement bus service from that station, station personnel pointed us in the direction of the bus stop and said that C11 bus from there would take us to the West Hampstead station where the replacement bus services start from. Turns out there was no C11 bus stopping at that bus station, so we ended up walking for an hour to the West Hampstead station. There were about 70 other people waiting. No replacement buses - they started calling cabs without any queue in place, I felt sorry for the staff, but they were not prepared at all, running around like headless chickens. In the end journey that was supposed to be 20 minutes turned into 4 hours. People pretty much were pushing and shoving to get into the cabs, where the loudest ones went first as nobody wanted to deal with them.
Review by Bunnii Wynnyckyj4 months ago
I travelled on the Altrincham to CHester train 2.10 today Tuesday 16th July 2019. A very hot day, half hour to wait for the train. Along the platform walks Roy a station employee, “I am just making a cup of tea, who would like one”? He served six cups of tea to us, the waiting travellers. (There isn’t a cafe on that side of the station)
What a lovely thing to do for complete strangers. Thank you. Roy Your bosses should be very proud of you..