Have tried countless times for nearly an hour now to renew my railcard online on multiple devices.
Other websites are working fine so i know it's theirs. Embarrassingly slow process.
It's like they don't want people to receive discounts on their fares.
Review by Attraction Derrow2 months ago
The worst. Look forward forward to your train being cancelled almost every time you need it with no warning. forced to wait out in the cold for hours. Complete disregard for the money and arrangements people make assuming reliability for basic transport. Prices are insanely expensive and complaints go nowhere.
If you book a train here expect that you have a 70% chance of it being Delayed or cancelled at any time between the moment you book and scheduled time to leave.
Review by Charleya3 months ago
Trying to renew my mums disability rail card, phoned 5 times now this time still on loud speaker 1 hr 15 minutes absolutely rubbish. Answer your phone!!!!!
Review by Klayre3 months ago
"Oh no! There's been a problem!" error when using Firefox has been reported for years and years. National Rail are either totally incompetent or simply couldn't care less about fixing it. What a useful outfit.
Review by Jhessy3 months ago
Currently on 17.10 Leeds to Sheffield train. Seriously overcrowded, aisles are completely full of people standing. Temperature is at uncomfortable levels and toilets are out of order. It's horrendous. National Rail please don't sell the tickets if there isn't space and please sort out heating and toilets. People are struggling!
Review by Denrick Höfken3 months ago
Honestly the worst train line around. Trains are always late, get cancelled regularly with little to no information being offered. They regularly run replacement bus services due to work on the tracks over weekends which has been going on for a year but unfortunately they are either late or even worse they leave 5-10mins early so your stood there for 40mins waiting for a bus that’s already left. They amount of times I’ve finished work and been heading to station only to see the bus I’m supposed to be getting on driving off 10mins before it’s supposed too. Terrible customer service and lack of care is what comes to mind when I think of national rail. Hopefully in the next few years another train company will outbid national rail and we can finally get some good service
Review by ElizabethHunny Brannin4 months ago
Normally I'd like them but ever since moving to cheltenham the ticket prices for a return to Birmingham is 26 quid!!!! horrendous for a 30 min direct train ride. what the Ghandis flip flops!!
Review by Morgans Skledar4 months ago
just one word BUSTARDS
Review by Pescha Augustinos4 months ago
Website is particularly useless this evening. Can't cancel a selection. It automatically gives me a Super Off Peak ticket when I need a normal Off Peak ticket i.e. travel out after 9.00 but no restriction time on inward journey.
Review by DalkeithD4 months ago
Booked train from barrow to Leeds was fine going there.. on the way back from Leeds hour and 35 min delay at carnforth which was a complete joke especially when we arrived at carnforth at 9 at night. Week later go to Manchester. On the way back from there we set off from station at 1 in afternoon. We arrived at carnforth and the train was delayed due to train been faulty. Arrived back in barrow at 6ish took 5 hours to get home from Manchester. Complete crap service. Should of got coaches out straight away instead of messing people about.
Review by Zuheinlee5 months ago
Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert/Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis
Review by IiroSuonpää5 months ago
The uk rail system is just too unreliable and expensive. It has from my experience got worse over the last year with issues on approximately 5-20% of journeys, and seem to spend all my time claiming money back from delayed journeys. Last 2 journeys to London with EMR had issues, with the first journey ending up with trains terminating early both ways which meant I got all my money back, last journey train late by 45 minutes so half money back. And recently did a number of journeys with Northern and 2 journeys cancelled at short notice with a one hour delay. A further delayed journey on LNER required a diversion which added 2 hours.
The problem is that no common reason for delays, some times train breaks down, other time other trains break down and block line, sometimes point failures or overhead cables issues. Although you can trace most of the issues down to poor maintenance and lack of capacity.
When it works rail system is fine, and although standard tickets are horrendously expensive, there are some really cheap advanced fares and promotional tickets
Review by Lorrenda6 months ago
Purchased a national rail ticket today for a trip to London, but unfortunately the physical ticket got lost during my trip. It was nowhere to be found, so I went to a national rail ticket office in st pancras international to seek help, presuming another copy of the ticket could easily be reprinted via showing proof of purchase. However, to my surprise, not only did the staffs at office refused to help, they were very rude! I had no idea just how behind national rail’s system is, it is so bad they cannot locate a customers purchase from receipt and confirmation details... I can’t think of any other major companies who can’t trace information from proof of receipt.
Review by Lowie Zagorcic6 months ago
This website has had the same issue literally for years. If you go back to amend your query and resubmit, it will just say "Oh no! There's been a problem!" and that's it - you can't book your ticket.
It's the same on any device. Unbelievable that such a basic function completely BREAKS the website.
Review by Kurdtis6 months ago
The website is useless these days, I cant get past the page where it says 'oh no there's been a problem- can't find train times let alone book tickets- what is the point of this website exactly?
Review by KnowledgeBMore6 months ago
App and web based services just don't work well. Massive time wasters
Review by Porterville Karkus6 months ago
Travelled on the 9:40 from Bedwyn to Paddington today. It was a busy train but the guard was friendly, relaxed and very helpful. The passenger opposite me was Canadian and travelling to Newhaven. The guard went out of his way to provide- i.e. write down- the tube travel directions to this visitor. Service above and beyond the call of duty. A great example of customer service at its very best.
Review by GlamourBelle6 months ago
Joke company, trains are always packed with not enough coaches, never on time, frequently cancelled, station crew got no clue, sending people back and forth from one platform to another
Review by Mapjack Valenca6 months ago
Why does this site never work. Useless 0 stars really!
Review by Hiroe7 months ago
Beyond terrible service. I’m not sure what’s happened. Just decided to use the train again. Obviously a bad idea. No regard for time. Cancellations at random. Poor communication. A lot of their staff have no clue. Needs total overhaul. Similar to 3rd world country service.
Review by Willlie7 months ago
Travelling from Edinburgh to Croy station on Saturday night after seeing the Tatoo had to stand all the way can I just say that 3 of us are ages 63, 68, 69 can I just add what has happened to manners I had to remove my jacket as I felt faint the train was overcrowded and very warm
Review by Pyrokidd Poujade7 months ago
The east midlands train from st.pancras to Nottingham had no air conditioning . It was the hottest day of the year and I wondered if it was safe transporting passengers in such heat. Train was hotter than the outside temperature. Also their “free WiFi” is non existent . One of the worst journeys of my life.
Review by JBurrell7 months ago
Train was full for the whole journey and we had to stand up for 2 hours because they removed 1 carriage on rugby match day. In Brigend 1 of the guards were being really rude towards the customers. They treated us cattle going to market i was shocked and disappointed. They were trying to put more people on the train and it was already packed. My Mum has a heart condition and she nearly fainted because it was too full.
Review by Subhasmita7 months ago
Train 1144am Sat 13th July Cleland to Edinburgh Waverley. FAntastic customer service from the train guard William who was was extremely helpful and pleasant to all customers on the train. Not often you see this, he had time for everyone and it made the full journey very pleasant. Thank you William a credit to British Rail.
Review by Siobhanb Passikoff7 months ago
Asked a member of staff, "excuse me, is this the colchester train?" He replied "cant you see the board"
Next time national rail decide to strike, look at the quality of who you hire, I would have sacked him on the spot had he worked for me