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Review by Joe Burdek3 years ago
"Shopping on the Internet I found a used Lincoln Navigator I was very interested in. I called Napleton Chrysler in Clermont, Florida where it was located. I asked for additional details and was asked if I would like to make an appointment to test drive. I was happy to make an appointment and thought I was all set.
The drive is over an hour away and the wife and I arrived on time. As the wife and I were looking at the red Navigator on Napleton's car lot, a salesman came upon us quickly. The salesman was not friendly and seemed to have a chip on his shoulder. He never asked our names and I had to politely ask for his name, Shawn I believe.
He stated if you are planning to finance, no bank will finance this vehicle for you since it has over 100,000 miles on it. I knew the salesman wasn't telling me the truth. Greenway Chrysler Dodge Orlando offered me a financed deal on a 121,000 mile vehicle with Chrysler Capital. I asked the Napleton salesman how much cash down would I need to secure this used vehicle? He stated it doesn't matter how much cash down you have no bank will finance you for a vehicle over 100,000 miles and I already said that. What if I traded my 2015 Dodge Caravan in? No. It won't matter and we don't have any other vehicles like this. None, I said. I realized he didn't want to sell the Navigator to me with his cold shoulder attitude. I said well I guess that is that. With that he walked away. The Napleton Salesman never asked me if I was interested in any other SUV. There were a number of used full size Jeeps and Rams I would of liked to see. He also could of said, well since you and your wife made the trip up here how about I show you something else. He just walked away leaving us standing there like unwanted uninvited guests. This was a very humiliating experience. We felt slighted, treated rudely, disrespectfully, and extremely unprofessional big league by Napleton Chyrsler Clermont. That was Sunday. I was called by another salesman later that Sunday who apologized to me and said we should of never been treated that way, it's not how we do business here. Parker said the other salesperson did lie to me about the bank financing and should of never said that. I said the first impression is the most important. He begged me to come back up to take a test ride in the 2007 red Lincoln Navigator and give Napelton another chance. I agreed to do that and told him Monday I have a in-patient hospital visit and will be available first thing Tuesday. Parker agreed and once again he apologized for the way the other salesman had treated the wife and I and wanted badly to make that up. Tuesday early I received a phone call from Napleton Chrysler Clermont that the 2007 Lincoln Navigator was just sold and don't bother to make the trip. I said this whole experience was extremely disappointing. Parker said in return, "at least I had the courtesy to call you. Would you rather drive all the way up here then find out it was sold?" I said I was there two days ago to make the deal and was turned away. Parker stated I can't be responsible for other salesmen. So there you go. What's the point in arguing. Obviously they were holding the 2007 Navigator for someone else as a favor or had another person in mind or perhaps the salesman wanted it for himself, I don't know. Not a happy ending at all. Before moving to Florida I was warned there are plenty of scams in this state that come in all shapes and sizes. Us being seniors, we must be careful. A new car dealership is a new one for me. Never ever again Napleton Chrysler Clermont. The only recipt I have is the email confirmations from Napelton...:
Thank you for setting time aside with me on 06/20/2017 at 2:00 PM.
If anything changes with your schedule, please call at (855) 722-2827 or email me and I would be happy to set a better date for you to come into our location to go over all of your options.
When you arrive, be sure and ask for me or the General Manager. If you wouldn't mind responding to this email to confirm that you will be able to make it at the time we have set aside for you, we would appreciate it very much.
Also, if you have any questions prior to us meeting, please do not hesitate to contact me. We want to be prepared for anything that you might need when you arrive.
We are located at:
15859 SR 50
Clermont, Fl. 34711
Click here for directions
We look forward to meeting you.
Napleton Clermont CDJR
erikaperez at xxxxxxx.xxx
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